How many rooms are available at SureStay Plus Hotel by Best Western Brandywine Valley?

SureStay Plus Hotel by Best Western Brandywine Valley has 95 rooms in total.

What do past guests say about SureStay Plus Hotel by Best Western Brandywine Valley?

SureStay Plus Hotel by Best Western Brandywine Valley is well-known for its Service and Facilites, as reviewed by verified Traveloka guests.

TWD | EN

Support

Search Hotels

SureStay Plus Hotel by Best Western Brandywine Valley

Name: SureStay Plus Hotel by Best Western Brandywine Valley
Address: 1807 Concord Pike, New Castle County, Delaware, United States, 19803, 1807 Concord Pike, Delaware, 19803, United States
Rating: 6.4

Hotels

6.4

/10

Pleasant

1,000 reviews

What Guests Say About Their Stay

Dean

10.0

/ 10

When I checked in at 2 PM, the front desk lady was very nice friendly and efficient. Although when I checked out and I wanted to make sure they knew of the things in my room that needed repair fixing or maintenance a different woman from when I checked in was very author Tory power hungry, and didn’t listen to a word I said instead she discipline me treating me like a child telling me that I needed to tell the front desk as soon as a problem occurred. When I tried to explain to her that it wasn’t a major concern she was still very stern and strict, making sure that she was the one in charge and not me. She made me very upset and I just ended up leaving because there was no debating her rules and regulations Customer Service has gone downhill where the customer is never right and you have to put up with unsatisfactory Customer Service.

Dawn

10.0

/ 10

I rented a room just to be able to go swimming and relax, but unfortunately it was a thunderstorm so I couldn’t go swimming so I ended up checking out and going home but the place was nice. It wasn’t their fault. The weather was horrible.

Shelli

10.0

/ 10

Super professional staff, VERY clean rooms, offered&received tour of 3 rooms designed with furniture from local estates. Stunning. Beautiful. We went for the Italian Festival.

In the Area

See Map

1807 Concord Pike, New Castle County, Delaware, United States, 19803

Main Facilities

Swimming Pool

24-Hour Front Desk

WiFi

SureStay Plus Hotel by Best Western Brandywine Valley is a hotel is located at New Castle County. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

Available Room Types in SureStay Plus Hotel by Best Western Brandywine Valley

Speed up your search by choosing what you need

Price Display

Now you can enjoy more benefits, including the option to pay near your stay date!

Got it

What's around SureStay Plus Hotel by Best Western Brandywine Valley

1807 Concord Pike, New Castle County, Delaware, United States, 19803

Discover More Places

Discover More About SureStay Plus Hotel by Best Western Brandywine Valley

Location

SureStay Plus Hotel by Best Western Brandywine Valley is a hotel is located at New Castle County.

About SureStay Plus Hotel by Best Western Brandywine Valley

The hotel’s fitness center is a must-try during your stay here.

Have an enjoyable and relaxing day at the pool, whether you’re traveling solo or with your loved ones.

Get the best deal for finest quality of spa treatment to unwind and rejuvenate yourself.

24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

SureStay Plus Hotel by Best Western Brandywine Valley is a wise choice for travelers visiting New Castle County.

All facilities in SureStay Plus Hotel by Best Western Brandywine Valley

Others

Public Facilities

Others
Smoke-free area
Safety deposit box

Hotel Services

Newspaper in lobby
Express check-out
24-hour Receptionist

Things to Do

Hot tub
Outdoor pool

Food and Drinks

Breakfast
Snack bar

Family-friendly Facilities

Children pool

Connectivity

Free WiFi

General

Parking

Business Facilities

Conference rooms

Sports and Recreations

Fitness center

Accommodation Policy & General Information in SureStay Plus Hotel by Best Western Brandywine Valley

Important Note

Pet fee: USD 15 per pet, per night
Service animals are exempt from fees
Early check-in fee: USD 50.00 (subject to availability)
Late check-out is available for a fee (subject to availability)
Crib (infant bed) fee: USD 5.0 per day
Rollaway bed fee: USD 10.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

Deposit: USD 200

We have included all charges provided to us by the property.

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
This property uses a grey water recycling system
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)

Front desk staff will greet guests on arrival at the property.

Hotel only accepts guests with minimum age of 21

Check-in/Check-out Time

Check-in:

From 15:00

Check-out:

Before 11:00

Hotel policy is not yet available.

General Information

Popular Facilities	Swimming Pool, 24-Hour Front Desk, WiFi
Check-In / Check-Out Time	From 15:00 - to 11:00
Breakfast Availability	Yes, hotel has room that provide breakfast
Available rooms at SureStay Plus Hotel by Best Western Brandywine Valley	95
Number of floors in SureStay Plus Hotel by Best Western Brandywine Valley	2
Another facilities in SureStay Plus Hotel by Best Western Brandywine Valley	Others, Smoke-free area, Safety deposit box, Newspaper in lobby, Express check-out

Frequently asked question in SureStay Plus Hotel by Best Western Brandywine Valley

What are available facilities at SureStay Plus Hotel by Best Western Brandywine Valley?

There are top facilites at SureStay Plus Hotel by Best Western Brandywine Valley such as Swimming Pool, 24-Hour Front Desk, WiFi. (some may require extra charges)

What is normal check-in & check-out time at SureStay Plus Hotel by Best Western Brandywine Valley?

The standard check-in time at SureStay Plus Hotel by Best Western Brandywine Valley is starting from From 15:00 while the latest check-out time is at Before 11:00

Does SureStay Plus Hotel by Best Western Brandywine Valley provide breakfast?

Yes, SureStay Plus Hotel by Best Western Brandywine Valley provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.

What is the star rating of SureStay Plus Hotel by Best Western Brandywine Valley?

SureStay Plus Hotel by Best Western Brandywine Valley is a 2.5-star hotel.

How many floors does SureStay Plus Hotel by Best Western Brandywine Valley have?

SureStay Plus Hotel by Best Western Brandywine Valley has 2 floors.

See All

More Reviews from Other Guests in SureStay Plus Hotel by Best Western Brandywine Valley

Overall Ratings & Reviews SureStay Plus Hotel by Best Western Brandywine Valley

Other sources (1,000)

6.4

Pleasant

From 1,000 reviews

Cleanliness

6.2

Room Comfort

6.2

Service and Facilites

7.4

Sort by

Most Relevant

Preferences

See All

Traveler Reviews SureStay Plus Hotel by Best Western Brandywine Valley

Number of reviews per page

Top reviews

Telly

Business

2.0

/10

Reviewed 14 week(s) ago

Expedia Group verified review

I left my last hotel because of the jacuzzi not working among other things. So, I booked with this hotel.... soon as I got there both Jacuzzi's didn't work, wrong room, ice maker didn't work, key card never worked, and staff were REALLY RUDE!! I even called corporate to complain and send photos of how the staff let people not staying at the hotel sleep on the lobby sofa and staff just sitting around in the lobby not behind front desk. The janitor/maintenance guy was rude and felt he was a bit racist towards me.

Alfie

Friends and Family

4.0

/10

Reviewed 14 week(s) ago

Hotels.com verified review

Hotel was all round pretty dingy, small cockroaches roaming around the bathroom area, dirty towels left for us including hair, and the pool area was less than desirable. Was supposed to stay for 2 nights but moved hotel after one night. Only seemed to have one staff member on that knew what they were doing, when speaking to one woman at the desk was told I needed to come back in half an hour when someone who could “actually help” would be there. Would not recommend

Verified traveler

Friends and Family

4.0

/10

Reviewed 14 week(s) ago

Hotels.com verified review

Terrible. Smelled like smoke and urine. Pool in the photo is not the actual pool. Photos should be updated. The whole place felt dirty. The check-in person was really nice though.

josh

8.0

/10

Reviewed 14 week(s) ago

Expedia Group verified review

Nice place just not the best neighborhood

Christiana

Business and Leisure with Children

2.0

/10

Reviewed 15 week(s) ago

Expedia Group verified review

I called ahead and was told that the pool closes at 10. At check-in, it was confirmed that the pool would close at 10. I went to the pool around 7 and the pool was padlocked. The front desk agent lied and denied ever telling me the pool hours over the phone or at check-in. He was borderline belligerent and completely dishonest. Room 250, the shower sputs, but hardly runs at a decent speed without making a TERRIBLE sound. The sheets were dirty on one of the beds. There's a $30 fee to change rooms!

Jeffrey

Business

4.0

/10

Reviewed 15 week(s) ago

Hotels.com verified review

the walls are dated, the closet housing the refrigerator and microwave was about to fall apart, breakfast was awful. The ac unit barely worked. The parking area had vagrants hanging out on the property.

Genese

Leisure with Partner

2.0

/10

Reviewed 16 week(s) ago

Expedia Group verified review

The only reason I chose this place was because of the amenities specifically the jacuzzi, the pool and the gym. The jacuzzi in my room didn’t work and the tub was small. The gym is an outdated old hotel room turned gym and the equipment (treadmill) is broken. Breakfast is disgusting if you don’t eat microwave eggs with pork. Spoke to manager they offered me more time at this crummy place.. maybe my standards were too high. Expect nothing and then this place would be great

John

6.0

/10

Reviewed 16 week(s) ago

Hotels.com verified review

great breakfast definitely good spot for quick stay

Daniel

Leisure Family

2.0

/10

Reviewed 16 week(s) ago

Expedia Group verified review

My room had an insect infestation. Asked for a refund and the man at the desk said I had to email the manager who had been non-responsive for over a week.

Davies

Business

4.0

/10

Reviewed 17 week(s) ago

Expedia Group verified review

Not good place considering his location . It should be classified as motel .

Roberto

Business

2.0

/10

Reviewed 17 week(s) ago

Expedia Group verified review

I was moved to 3 different cause massive amount of files in two queen size room 230 231 room 120 toilet leak...... Management didnt reimbursed any of my stay for two days I will never go back to that hotel

Bradley

Leisure Family

2.0

/10

Reviewed 17 week(s) ago

Expedia Group verified review

Booked a room with 2 beds for daughter and me, I'm her father. Entered the room to see only 1 bed. Had to go back to front desk and ask for the room I booked. The front desk guy was nice and accommodating. Got to the room we booked and it was filty. Trash cans were full of food, drink bottles and trash. Turn the lights on in the bathroom and there was cockroachs scattered everywhere. There was clumps of hair and dust and dirt all over the floors. The beds were made poorly. Gnats flying around. The pictures online looked great but this place was disgusting. Had to cancel my 2 day stay and try and find a hotel, mind you this was at 9pm. Horrible start to a vacation

Tierney

Leisure with Partner

2.0

/10

Reviewed 17 week(s) ago

Expedia Group verified review

Property smells and in poor condition rather stay somewhere much better! Low value and low budget. I could not stay here due to the horrible small, cramped room and obvious updates needed.

ABU SHAHID

Friends and Family

4.0

/10

Reviewed 17 week(s) ago

Hotels.com verified review

Stinky, dirty and uncomfortable experience!

Anthony

2.0

/10

Reviewed 17 week(s) ago

Expedia Group verified review

Sergio

2.0

/10

Reviewed 17 week(s) ago

Expedia Group verified review

Habían muchas cucarachas

Jackeline

Leisure Family

2.0

/10

Reviewed 18 week(s) ago

Expedia Group verified review

Room not clean, moldnon the ceiling of bathroom, tv not working, and NASTY and RUDE staff, very incompetent.

Kori

Leisure Family

4.0

/10

Reviewed 18 week(s) ago

Expedia Group verified review

Room in need of many updates. Not really clean, hair in tub and debris in corners. The shower curtain rod not in correct place and causes water to spray out both sides unless you rig it by bending rings to stay. Stains on bathroom floor that were questionable/unidentifiable and most likely not cleaned properly. A/C leaked water on the floor and outside on what seemed to be only our room. Bathroom light would turn off and on randomly when on. Towels were not available at desk when asked for. Sketchy people hanging out in parking lot that may or may not have even been renting a room. We did stick it out because we had our dogs and there were not too many options elsewhere. However, I think it should have cost a lot less per night for what we got.

Jesse

Business and Leisure

6.0

/10

Reviewed 18 week(s) ago

Expedia Group verified review

The room did not match the pictures. They have modern updated rooms lining the courtyard, but the rooms in the corners are not updated, and are cheap loss leaders. Wallpaper, old stains on chairs, etc. Nothing like the majority of the other rooms at the hotel. Also, the ice maker portion of the mini fridge was frozen full of ice. I asked for a different room, and was placed in another "corner" room. I got in the second room and the mini fridge was half the size as the first. It wasn't full of ice, but I could only fit one water bottle in to put in my cooler. I asked how much for the more modern style room that I saw in her pictures when I booked it? He said he could do something in the morning if I wanted. I was top tired, and was leaving in there morning. The next morning, there was a puddle in the room on the floor under the ac. There was a jaccuzi hot tub by the pool, but he said it was closed. I walked by, and it was "on " all night and into next morning. There is already a "no lifeguard swim at your own risk sign", why is the jacuzzi closed? I had a hard hot day, and the jaccuzi was the reason I booked the place, so I could relax. But, I any use it because? I'm gonna stop there for now.

Anthony

Business Family

8.0

/10

Reviewed 18 week(s) ago

Expedia Group verified review

The lobby was beautiful and held most of the attraction but going to the room and viewing the property compared to the pictures online left something to be desired. Overall the cleanliness was okay but certain amenities like the ac and tv were working incorrectly and /or broken. The pool was great and the breakfast needed some more options but was laid out nice and tasted well. Overall a good bang for the buck but isn't the best place for a picky eye.

Number of reviews per page

Ready to make up your mind?

Book Your Stay Now

Others 4 SureStay Plus Hotel by Best Western Brandywine Valley

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.