The Addison Hotel, SureStay Collection by Best Western

Explore The Addison Hotel, SureStay Collection by Best Western
7.8
Pleasant
From 859 reviews
Cleanliness

8.0

Room Comfort

7.8

Service and Facilites

8.2

Traveler Reviews The Addison Hotel, SureStay Collection by Best Western

Number of reviews per page
20
40
Top reviews
Kenneth
icon-Business
Business
2.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Expedia booked the wrong night for me....I wasn't coming in until Monday....this was Expedias fault because of the default settings on your booking page I contacted Expedia and was assured it would be handled and I even ok'd paying a higher rate to get the date changed....Never heard back after being assured I would get a phone call saying the issue had been corrected. So I booked 2 notes at another hotel
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Robert
10.0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

Room was nice, clean and quiet. We had a great stay.
Jock
4.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Coffee maker did not work. Bathroom sink stopper, likewise. Dead fly on the bathroom foor.
Bhavinkumar
icon-Business and Leisure
Business and Leisure
6.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Great breakfast options, but wi-fi internet connection was very slow
Denise
icon-Business
Business
8.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

The room itself was clean but the carpets in the hallways was very dirty. The smell of the motel overall was very stale and musty . No microwave or refrigerator in the room,l. Not sure If I’ll stay @ this motel again. Unless it’s a have tooll
Samantha
icon-Leisure with Partner
Leisure with Partner
2.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

There was a girl at the front that was very rude from over the phone to checkin in., she wouldn’t give me her name and finally said Uvia which I think was a lie she was Not attentive at all and the rooms were dirty and smelly. Upside it’s in a decent area and breakfast was good. But the front staff definitely all look miserable and like they hate their jobs. Wouldn’t come back to this hotel. It’s a shame for it being my first time in Dallas. Very disappointed
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Verified traveler
6.0
/10
Reviewed 16 week(s) ago

Hotels.com verified review

We stayed in one of the unrenovated rooms. Several bugs. Ceiling needed redone from leaks from room above. Carpet felt gross. Bed was an old motel bed. Not the worst, but definitely not the best. Oh, someone missed out on their “party” because we found a bag of weed in the parking lot which we trashed.
Phyllis
icon-Business
Business
8.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Good area for my stay.
Genesis
icon-Leisure Family
Leisure Family
6.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

The hallways smelled bad, like humidity and something stale. There was bad patch work on the walls of my room. The staff member that checked me in did not communicate or explained anything, just handed me a paper to sign, I had to ask what it was for. The person that checked me out was nicer but there was not much interaction.
Jorge A
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Their breakfast was really good and the room was very clean.
azoz
6.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

I never got my deposit back
Chaterly Gonzalez
icon-Business with Friends
Business with Friends
10.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

We loved the facilities, the staff was friendly and the room comfortable
Annette
icon-Friends and Family
Friends and Family
4.0
/10
Reviewed 20 week(s) ago

Hotels.com verified review

Well the reservation was not what the description says I was Charged with a high deposit and I reserved With a card they did not accept. Without any notice of these issues I was Forced to have my someone else pay it. These things are important to mention like $100 deposit and no cash accepted along with all debit cards not accepted.
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Cody
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

Definitely worth the upgrade to “deluxe” room. 4th floor room that’s newly renovated. Room did not have a fridge. Would stay again for price and location
Barbara
icon-Business
Business
4.0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

The breakfast was the best thing - they need to desperately update the hallways n air freshener
Jeannette
10.0
/10
Reviewed 20 week(s) ago

Hotels.com verified review

They could have better options for the snacks, and the cokes could be colder. Other than that, everything was great and the bed was comfortable.
Jose
6.0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

That hotel are seen ok. It’s has no small refrigerator, breakfast seem ok, the room seem old and it’s not bad. Not the best.
Richard
icon-Business and Leisure Family
Business and Leisure Family
6.0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

Room has a were towel smell but still was able to sleep through it. We got there late and left early so it was tolerable.
Boon
icon-Business with Friends
Business with Friends
10.0
/10
Reviewed 21 week(s) ago

Expedia Group verified review

Good price, worked well for our traveling guest. Comfortable, clean, easy access to the main strip for restaurants and events. Slightly hidden.
Andy Soohwan
icon-Business
Business
4.0
/10
Reviewed 21 week(s) ago

Expedia Group verified review

First of all, for the price it's great. However, it was hassle to get re-keyed everyday because key looks like it resets after 1 time use or each day. Also, found a big roach in front of my door.
Number of reviews per page
20
40