We stayed 2 nights and had a hire car. The hotel had a car park which they charge £25 a night, had limited parks available and insecure. When we arrived we were told that the car park was full and we would have to park at the local car park which was an 8 minute walk. The staff couldn’t tell us what the charge would be except it would be expensive. The person who checked me in assumed I was married and to a woman. I corrected them and said my travel companion was my partner. Not a great experience with staff. Turns out the local car park was cheaper than parking at the hotel. Only €21.20 for 2 nights. Disappointing that the staff gave us wrong information. They should know better and be informative and also not make assumptions. The hotel was central and Canterbury was walkable. The room was roomy and comfortable.

Incredible hotel with a great room and breakfast was fantastic

Perfect central location in the heart of the historic district. Jack and Johnathan were very helpful and professional. We enjoyed the bar and restaurant on site after long days of sightseeing.

The hotel is well placed in the centre of Canterbury, however, charging £25 per night to park the car is outrageous. We had intended having a few drinks in the bar and staying for breakfast however having been stung by the £25 charge just to park the car meant we didn't. We appreciate the opportunity to charge for parking, hadn't expected it for free however a charge of £10 pounds would have been more acceptable.

We had booked the Abode for a birthday trip because of the location and the pictures, which looked really characterful and clean. Unfortunately, our experience was disappointing and quite possibly, the worst we’ve experienced. Room: we booked an enviable room. Unfortunately, the room looked old and tired. The bed base was yellow with no skirt sheet to cover it. The bathroom was battered with cracks and peeling and was quite small. The room was clean but the state of the bathroom and bed base gave you a feeling that it was not. Housekeeping had not come to clean or refresh our room by 3pm the next day (the time we got back in from a day of sightseeing) and seemed startled when we asked for towels/ coffee. We had to put a paper wedge in our door as it rattled when anyone in the vicinity opened or closed a door. Staff: are in need of customer service training. Everyone seemed like they were being forced to be there, no friendly smiles or greetings. No ‘how was your stay?’ Or ‘can we recommend some places to eat or see’. You could forgive the room if staff had been customer focused but It felt like no one could be bothered and considering we were there for an occasion, it dampened the experience. I would only recommend this hotel for the location, which they are clearly banking on, and if you don’t need to spend much time in the room.

Very central and close to all the major visitor attractions and restaurants.

We stayed two nights in an Enviable room. The first night we didn’t sleep due to some kind of water sounding noises in room 234. The room was lovely otherwise and was large and had a good sized bathroom and overlooked the from of the building. The bed was large and comfy. We asked to be moved for the following night and the staff were extremely helpful and acted promptly and arranged another room which we were warned was not as nice. That was very correct. The room was small, overlooked a roof and had a very small bathroom with a shower hanging out of the wall. We had a good nights keep though. I would just say that room 113 should not be an enviable room as there was nothing enviable about it. Otherwise a good hotel with a nice bar and great location. Obvious some of the rooms are a lot better than others.

We were a bit disappointed by our stay - the room was a bit run down in places and the flush on our toilet stopped working on the first day. The hot water in the shower was a bit inconsistent too. On the first morning we were told there was no hot food for breakfast as there was no chef, so we had to go to a nearby cafe to buy breakfast.

Really nice hotel. Well maintained, clean and minimal noise for how central it is. Everything walkable. On site parking pricey at £25 for 24 hours.

Great location in terms of the hotel, but no allocated parking and the closest car park is a 5 minute walk away. The hotel room was adequate due to the condition of the decor and facilities/amenities which was disappointing considering the price. Food at breakfast was good and the staff super nice and friendly.

Lovely central cozy need more ale options staff fabulous Parking small Location fantastic

Excellently located, right in the town centre, clean, well maintained and with helpful staff. Lots of delicious choices for breakfast too, which is always a plus.

Always a great stay at the Abode Canterbury. Faultlessly clean, restful sleep, breakfast and service perfect.

The staff were great and friendly. They were helpful with recommendations and the location was amazing. We found free parking a 15 minute walk away and left the car there for 3 days while we explored the town

Great place to stay!

Overall location is very good as its in the middle of the main area.. staff are freinfdly how ever ..the parking charge of £25 per night is to high for guest..seconldt the sign is very small and not obviouse.it isnt mentioned on the front desk either..also the car park is not sign posted so difficult to navigate to it..batheroom lighting could be brighter

Staff was very pleasant but we were disappointed with our stay. Our room and that part of the hotel had a strong smell of damp. Also, we had cold showers both mornings as the hot water wasn't working. They told us it was fixed after the first day but we didn't have any hot water the next day either.

Lovely hotel in the centre of town. Friendly staff. Very comfortable. Highly recommended.

Made very welcome. Room not as clean as expected. Long brown hairs found on bathroom floor in several places. Lotion container on sink empty, although soap one OK. Lots of carpet fluff behind room door- maybe hoover with door closed? Otherwise an enjoyable stay in Canterbury.

I stay here regularly and it's always a pleasure - easy check in, clean well appointed room and a really fabulous shakshuka. It's also in the perfect place as you can easily fall into anywhere nearby for a fab pint of real ale and delicious dinner.