Great location and comfortable room.

Amazing.

Pros: Every staff member we encountered was very friendly and professional. We liked the quirky decor. The room was pretty clean. Cons: The cute little container that was supposed to have earplugs was empty and cloth headboards in hotels gross me out so I covered it with a sheet. Found someone’s hair on the sheet (no biggie cause I always bring my own) and part of a glove flew out when I untucked the comforter. Loud sirens all night- glad I brought a box fan or I wouldn’t have slept at all- if there were earplugs it probably would have helped.

Prefer not to be published. Pass rating to hotel. Thanks

Brutal experience, so loud at night with the only alternative being an offer of ear plugs. The room felt very dated and could have felt much cleaner. We considered driving home at 1 am because neither of us could sleep.

Friendly staff, quiet and clean.

Our room had three sections of broken floorboards which were cracked/shifted/pinched you as you walked on them. It was uncomfortable to walk on. Felt more like the floors of a dorm room or hostel than a "boutique hotel" brought to the attention of staff. Paid almost $600 for 2 days you can afford to fix the floor. Also very expensive bar drinks ($5 for a CAN of coke - no alcohol).

Great experience, will go back for sure.

The stay was amazing, our suite was beautiful. Great service, friendly staff. Will recommend this hotel to friends.

Great property, always stay here every year when we go to Montreal!

Large spacious room. Bath products used - very good ! Front office staff at check in, though efficient seemed a little unfamiliar that we can leave part of our luggage at concierge for second check in. Spa was good ! Concierge outstanding and makes up for the lack of knowledge of check in staff. Wud have loved to see 2 bottles of water included for the convenience of guests.

When we checked in we asked your staff if we are able to leave our 2 hand carry luggages as we have one night stay in Quebec City. We were taken aback when he said NO, and we need to wait for the manager who’d be back Monday. The hotel doesn’t keep this. We panicked because we have another couple doing the same and we wud not have chosen this hotel if this weren’t possible. I almost cancel our second arrival and book at another hotel for both sims and Lim’s accom. Lugging our bags for one night in que. city was too cumbersome. Thank goodness my husband decided to ask Michel your concierge who was absolutely amazing. He said not a problem at all. Perhaps your check in staff should have been trained better ? You cud lose business for giving wrong info. The room - large and spacious. Giving your guests 2 bottles waters isn’t going to set you back at all especially for the convenience of guests. I realized later you made selling water a business ? most unusual experience for us since we have never encountered this at any other hotels and we travel extensively ! The bathroom amenities and the quality of your products PURE is great but not including body lotion was a bit of a let down. We’re on a very short trip so I did not pack a bottle myself. My husband had a massage done at your spa and he thoroughly enjoyed that. The signage to where the restaurant is located was not known and we only found out where it was on the eve of leaving. Otherwise the location is great !

Nice, convenient location. Comfortable and clean rooms.

The room was very clean, nice and well laid-out. We appreciate properties where we can come and go without needing to walk across a large lobby or constantly having to engage with people (introverts here!) and this space definitely worked very well for us :) The staff was friendly and helpful while also appearing genuine and definitely not too pushy. Checking in and out was an absolute breeze.

Amazing staff very accommodating and helpful

Super lovely! Very pet-friendly, excellent room condition, and great accommodations.

Room was very very dirty. They provided very thin toilet paper. The valet was very rude and disrespectful. They charged me for parking at the start until I came again and requested a refund since parking should’ve been free. I would like to request a refund. This is nowhere near a 4 star hotel. I went there to celebrate my wife’s birthday. And it was the worst experience ever.

Really nice hotel. Rooms were clean spacious ,and quite comfortable.

Very nice hotel with friendly staff. The location is very good. Walking distance to St Denis Street with good choices of restaurants, including my favorite, L’Express. It was an easy walk to Saint Catherine Street with shopping and theaters, including MTelus.

Huge rooms and enormous beds.