Property is old but well maintained. Would expect atleast water at check-in. Also there are no amenities for children

Na

It was good , awaiting my 100$ back 😉

Staff was very helpful and friendly. Walking distance to shops and dining, as well as bus transportation to multiple attractions. Would stay here again.

This hotel is not the most modern but it is very clean and the staff is extremely friendly. Check in was smooth and they have parking on site if you have a moderately sized car. The bed was very comfortable and the shower was hot with good water pressure. Lots of amenities in the room …. coffee pot, coffee, ironing board, etc. They also have laundry on site.

Clean room and remodeled bathroom. Dated carpets.

Clean and comfortable room, nicely located, not in the middle of the crowd but easy walk to be in the center.

Clean and updated facilities. Staffs are fine. However,

Clean room

The stay was nice. I wished the room had a microwave as food in the Banff area is quite expensive. We didn't want to eat out the whole time.

Beautiful landscaping & convenient walk to shops & dining. Helpful staff. Good size, clean room. No breakfast on site except Mexican restaurant.

Hot water issues. Ripped carpets.

Perfect

Excellent staff, great on site parking, located on the main strip of Banff Avenue and walkable to all the shops, slept soundly in a comfy bed too!

This is a great place to stay in Banff, It is a short walk to shopping and dining. Free parking really helps. Parking is difficult in Banff. It is best to walk and this property is very close to downtown. Many great dinner options are less than a 10 min walk. Stay here. The staff is great.

Close walking distance to downtown area.

The place was fine. Service very disappointing. I booked here specifically for the dry sauna— and while it was working I was not allowed to use it because the hot tub was not working so the entire area was off limits. No offer for a discount or any sort of compensation AND I found out this had been the case for many weeks yet there was no alert on the website.

I was happy with staff

Great location to everything Banff has to offer, slightly away from the the hustle of downtown shopping which made it more quiet, but on the main street. Staff was great and helpful. Parking was secure. Room was clean and had amenities, especially the coffee maker which was replenished everyday. Our air conditioner stopped working one night, but they immediately addressed and fixed the issue. We'd stay there again.

Great location and walking distance to all downtown amenities. Staff were great! Thanks for having us!