Great experience love it

We enjoyed the hotel and amenities. The only concern we had was the response of the concierge, room service, and front desk. We requested for the mini bar to be refilled on 4 ocassions and this was not done in a 3 day period. We were dissapointed as the only thing we had requested was bottled water. We ended up having to bring water from the near bar as numerous attempts received no results. This was a special occasion for my husband and I, so I requested a bottle of wine/champagne with a small cake to welcome us. This was requested 5 times, through phone prior to our arrival, in person once we arrived and 3 additional times through concierge. It appeared staff was not interested in filfulling our multiple request. At one point they said their system showed the request filled eventhough we were in the room and told them this was false. Finally, the evening prior to our early departure we received the small cake and bottle of champgne. Dissapointed of the oversight and lack of attention to us as guest. But the rest of the visit that did not required individual request was great.

The pool was so fun! Water aerobics and the dj were great. The swim up bar was clean and the bartenders were efficient.

Good times

The property is amazing and the workers are even better

Super cool

Great property, nice beach, very clean food was good but not great. I did not like the $100 accidental damage deposit per night .

Realmente decepcionada de este hotel ,la limpieza tienen que mejorarla grandemente ,la animación es solo cuando hacen actividades y luego ya dejan cualquier música repetitiva mil veces.La comida del buffet horrible ,la semana entera la misma comida,sin variación alguna,decepcionante ni buen sabor tenía .No recomiendo este hotel ,ni mal gasté su dinero ,ni pasé unas vacaciones infeliz con su elección .

Love the place but needs to prove

It was great stay, our family of 4 had a blast

Excellent and will stay here again.

Resorts Lazy river and Ipenema restaurant were closed

Excellent property

Overall the experience at the hard rock was great . The only thing I would have them change is to tone down the aggressive staff trying to sale things. We are there to relax not be trampled by sale reps from the legendary service club and deal with attitudes because you say no to buying vacation packages.

We stayed near the kiddie pools which was convenient since we had took our kid with us. Staff was nice and attentive

There weren’t variety of restaurants for lunch and breakfast

No employee except the check in personal spoke any English. I thought since it’s a Hard Rock property there would be music from who is in the Hall of Fame, but I was mistaken all the live entertainment was in Spanish and so was the music. I personally don’t speak Spanish and not everyone who was there was from a country that speaks Spanish. It was probably the worst vacation I ever had. I’ve been to Mexico and everyone who worked there spoke English well enough to be understood and for them to understand me.

Overall, the Casino was a lot smaller than I thought it would be. The Resort rooms were very nice, liked the Bathrooms with separate toilet area and Walk-in Showers. Although, the Toilet area should have better Door privacy and lock to make you feel secure and private! Now the Activities, well if the Resort is All-Inclusive, why charge for Bowling $20 per Game....ridiculous and this is Mini Bowling! Mini Golf $10 per person for 10 Holes....again Ridiculous, the only Free inclusive Activity is the Pools. They had really good Pools, if the Lazy River would have been longer, I would have said Great Pools....The Beach area was good considering some Seaweed....The Food in the Restaurants were decent...There are plenty places to eat and snack every where! Be careful during the Off Resort tours and activities though Expedia! We booked two Off Resort Dune Buggy Activities, paid over $190. And neither Vendor was allowed on the Resort. So, we decided to cancel both and had problems contacting Expedia. When we finally reached Expedia, had to speak to several Agents before getting a Supervisor, who then stated that she would only Refund One Excursion! We will fight this tooth and nail...As Expedia should know which companies have Resort access and which ones don't! I mean that what we paid the Travel companies like Expedia for....to know these things and make our Trip Safe, Secure and Relaxing! So, Overall....the HardRock gets a strong 8+ or -9 out of 10. Expedia 6+.....

Food was not that great. Staff were nice. Room was not great at all. Bathroom door would not close properly, only one of two double sinks worked. Wall patch work was terribly done and had incomplete work. Snacks and in room mini bar was very limited (only red and white wine if you ask, beer, water, soda, and Bacardi ).

Love it and the customer service was great