Dear Raymonnd S,
Thank you for sharing your feedback with us.
We sincerely apologize for any inconvenience caused during your stay, especially regarding the room arrangement and the unclear information about child occupancy.
Our aim is always to ensure a smooth and comfortable experience for all our guests, and we regret that this part of your visit did not meet expectations.
We appreciate your understanding and will review the clarity of our booking policies to help avoid similar situations in the future.
Thank you again for staying with us, and we hope to have the opportunity to welcome you back under better circumstances.
Best Regards,
Phimjai Po(PiM)
Resident Manager