Positives:
- Great staff: friendly, helpful, very responsive to requests
- Location: Near main sites & places to eat
- Comfort: good bed & pillows. AC worked well
- Lighting: Good in the bathroom especially over the mirror (easy to apply makeup)
- Good wifi
- Nice shower: rain can & handheld
- Thick bath robes
- Full length mirror
Negatives:
- Location: while convenient for sight seeing it was hard to access the hotel for arrival & departure as the historic centre is closed to cars during part of the day & even when it is open there is no road directly to the hotel (must drag bags 20m over uneven cobblestones (harder to do than it sounds)
- Breakfast: limited options & little change over several days. More fruit would be good
- Lighting: while good in the bathroom it was extremely limited in our room
- Room had a balcony but there was a plant at the access door & no chairs outside - our idea of having a drink on the balcony was not possible.
- Safe: on a bottom shelf - hard to reach
- Palazzo Maurelli: Slow elevator & stairs are metal mesh. If you have vertigo or are afraid of heights the stairs might be an issue
- Palazzo Calo: Former guest terrace is now a restaurant so there is no area to sit outside (terrace on Palazzo Murelli is very small with 2 uncomfortable chairs so we did not use it
- Bistro on the terrace: very small menu lacking a vegetarian option