Palazzo Calò

Georgia welcomed us so nicely. We had traveled long and far it was so nice to have a human actually be there to welcome us (Francesca, too) as opposed to emailing a password no to enter the facility and here is your room number; essentially on our own in a foreign country. That made a huge difference to us. We highly recommend this hotel.

Staff were super helpful

Outstanding. Lovely people

Palazzo Calo was fabulous. Excellent location in the historic area. The hotel is renovated and in excellent condition. The loft rooms are very comfortable and lots of size. Parking at Jolly Parking was easy and close to the hotel. (30 euro and in and out is allowed) breakfast was perfect and the welcome drink in the lounge was a nice touch.

I only liked the location of this property and the friendly and helpful staff. The room is not 4star, lacks basic amenities and bathroom in very poor condition. Will not stay here again.

Room was nice and clean. Very cozy. The staff - Francesca at the Front Desk was very helpful. We let her know our friends were arriving early the next morning, she arranged for the room next to us and had it ready for check in by 9am. Amazing! The hostess - Viviana, in the breakfast area was the most hospitable person we met on our trip ( 3 different hotels). Great breakfast with many local options.

Great location, but difficult to access if you have luggages, small place Staff was wonderful but not very knowledgeable about surrounding area and uber services. Also dinner was sub par - billed as a “dining experience”

An historic building in the heart of the old town. We enjoyed a spacious room, and the staff were most helpful. Lovely rooftop bar and restaurant too.

Francesca was so helpful and provided outstanding service both pre-check-in and during our stay.

Loved the room, so clean and classy. The staff couldn't have been nicer, all the amenities were first rate and the highlight were the breakfasts...varied and tasty. Pat L.

Lovely hotel in the heart of the old city!

The staff were amazing and the location is perfect! The building itself was likely spectacular when it was first built. Many of the ementies and furnishings are clearly worn or in need of refurbishment or repair. Lovely time otherwise. A+ staff!

Very helpful staff. Delicious restaurant.

Staff snotty, room design was excellent but mattress very hard… average hotel experience … a c grade only

Right in the middle of the old town. 10 minute walk from the train station.

Yes!

In the middle of the historic center, 7 min walk from the garage; very nice room and breakfast. The room was not ready by the check-in time due to maintenance. We waited 2.5 hours to check in, no water was offered and when I asked if we could have our welcome drink (prosecco) while we waited we were told the bar (?) was closed. Overall a very nice place but for that wrinkle.

Although the parking we found was quite far away, it was our mistake. Christina welcomed us warmly and assisted us during checkout by helping us find convenient transportation to our parking spot. Her reception was very warm and inviting.

The hostess made us feel very welcome and was able to squeeze us in for dinner on the terrazzo after a long day of traveling.

Positives: - Great staff: friendly, helpful, very responsive to requests - Location: Near main sites & places to eat - Comfort: good bed & pillows. AC worked well - Lighting: Good in the bathroom especially over the mirror (easy to apply makeup) - Good wifi - Nice shower: rain can & handheld - Thick bath robes - Full length mirror Negatives: - Location: while convenient for sight seeing it was hard to access the hotel for arrival & departure as the historic centre is closed to cars during part of the day & even when it is open there is no road directly to the hotel (must drag bags 20m over uneven cobblestones (harder to do than it sounds) - Breakfast: limited options & little change over several days. More fruit would be good - Lighting: while good in the bathroom it was extremely limited in our room - Room had a balcony but there was a plant at the access door & no chairs outside - our idea of having a drink on the balcony was not possible. - Safe: on a bottom shelf - hard to reach - Palazzo Maurelli: Slow elevator & stairs are metal mesh. If you have vertigo or are afraid of heights the stairs might be an issue - Palazzo Calo: Former guest terrace is now a restaurant so there is no area to sit outside (terrace on Palazzo Murelli is very small with 2 uncomfortable chairs so we did not use it - Bistro on the terrace: very small menu lacking a vegetarian option