Dear Oscar H.,
Thank you for choosing our hotel and for taking the time to share your detailed review. We truly appreciate your feedback, as it helps us understand our guests’ experiences and areas for improvement.
We are pleased to know that you found our rooms clean, staff friendly, and enjoyed the hotel surroundings. At the same time, we take note of your comments regarding the TV usability, lighting in the rooms, and breakfast options. Your feedback will be carefully reviewed and used as a reference to make improvements in these areas for a more comfortable stay for all guests.
We remain committed to enhancing our services and facilities. We sincerely hope to welcome you back, Mr. Oscar, in the future and provide an even better and more enjoyable experience.
Yours sincerely,
Handik Widodo
General Manager