Centrally located but the room was at mezaninne level with a feel of being right next to a mechanical room or basement - that was my window view. The dinning area is tiny and decayed. Again, it is my perception that Expedia discounts get you to the less desirable inventory and it is not the first time I’ve expressed this. I love the App but I am moving on to making direct reservations with the brands and compare value.

Didn't feel like a 4 star hotel. The staff seemed friendly and professional, but some didn't even speak English, which made it difficult to communicate. The room had small insects appearing every day. The elevators were very slow, sometimes we had to wait for a few minutes for them even though there were 3 elevators. The hallways were narrow, and showed some signs of poor maintenance. The dining areas were very cramped, crowded, noisy, and felt hectic. The outside of the hotel had construction scaffolding. The location of the hotel was good though as it was within walking distance of times square and nearby attractions. The bed was comfortable. The food we did have here was only average. I've stayed at 3 star hotels that were better than this one. It was my first time in new York though, maybe this is considered a 4 star here.

Nats in the lobby , long wait for elevators 60% of the time , great breakfast , great service and staff friendlyness , nice clean rooms

great location

Top notch service! Amazing!!

Breakfast and reception areas are not big enough for the number of guests. Onsite “restaurant” is an afterthought. Waited 45 minutes for our check. Bartender was only person working. I don’t usually leave reviews - I’m a Hilton loyalist and this property is not worthy of Embassy Suites flag.

First day maid service didn't come until 5pm the second day around 4pm Front desk apologized and rest of stay was better

I’ve never stayed at this property, but definitely will again. Our room had plenty of space, was nice and modern, and had all the amenities that we needed. The best part was the view from our window- Empire State Building!!!! We were also a quick walk to Times Square, but far enough away that it was much quieter and less busy.

The staff at the front desk and dining area are great! Very friendly and helpful. Washrooms look newly renovated, bed was comfortable, floor looks like it needs replacing.

First of all, the staff are great. I didn’t catch names, but everyone was friendly and helpful. The bartender was personable and kind. Adam the concierge/valet was so helpful and genuinely cared. Second, the bed was so comfortable! The rooms are smaller than a normal Embassy Suites. But it sufficed. The only complaint I have is the happy hour and free breakfast. We ended up not using either. No place to sit. Selection lacking (no bagels??). It was way too tight of a setup. Otherwise the place is perfect convenient location, very clean, and wonderful staff.

El staff muy am able y servicial 100% recommend

Difinitely not a 4 star property. Did not expect this low quality stay from Hilton. Rooms are cramped, water pressure is very low in the shower. They do not have enough space for the breakfast. You will be lucky to get a table during breakfast without waiting. Same is the case for the lift and there is always a long wait. For our 10 days of stay they could not fix/ replace the toaster which was always malfunctioning. Hardly any option for vegetarians at the breakfast. Except for the location, There is nothing positive about this hotel.

The hotel is centrally located near 5th Avenue and Broadway. The staff was pleasant and professional. The room was clean and comfortable. A nice hotel at a resonable price.

The best hotel and staff ever!!! Everyone is so sweet and attentive. Adam is the best! So close to everything. Movie theatre on rooftop was a plus! Highly recommend this hotel! We will be back

Easy access to transportation and Times Square, Empire State, and Local dining and shopping places.

I Love Loved my stay only stayed two days but this place is Amazing clean everything room food drinks service staff very kind professional Just pure Love this place very friendly guess felt like cool people vibe Good definitely will be back

Excellent location but average hotel at best for the price I have waited to post this but having not received a response to a complaint, I am now doing so. The room was small, I expected that but it was not clean, there were bits on the floor when we got there that we could feel when in socks. The tall mirror in the room was cracked. I noticed immediately but clearly no one in the hotel had, or they knew and ignored it. I reported it but nothing much could be done.The sofa bed when opened looked grimy underneath, clearly had not been checked in some time. The curtain was missing the stick needed to pull it across. I didn't report the bed or curtain as we felt 3 complaints on day one was too much hassle. However by day 3, our sink became blocked, it was 'fixed' while we were out but it got blocked again the next time we ran the water. We reported it again as we left. But the issue that caused me to complain after we left was related to guests being taken advantage of by staff.We were advised by an employee we could use the hotel 'airport transfer service'. We should have checked but there is no airport transfer service & the employee essentially called a friend who had a taxi and clearly they had an arrangement which benefited them both. I was suspicious when the taxi arrived but we needed to leave. I later contacted the hotel who replied they do not have an airport taxi service. Since then they've ignored me despite the serious complaint about their staff. Very disappointing!

It was clean staff are great, the breakfast area was a bit crowded the tables needs a better arrangement. The table is close to each other at that time we were there. Overall great stay. Close to everything.

Staff. Location.

There are two elements that lower our expectations. Three small elevators serving 39 floors are not acceptable, evident in the lines waiting to catch an empty elevator, going up and/or down. The other disappointment was the breakfast area in the 4th floor, where although the food options were good, there were Not Enough tables to accommodate the volume of guest having breakfast. The serving personnel was excellent, and made a great difference.