The hotel is really nice, the view of Medan city is really good. Access anywhere is possible. Besides, if you get bored in the hotel room, you can go downstairs to shop or just feast your eyes.

Okay, everyone... if you want service and comfort, this is the place...

Comfortable and happy, the best classy hotel

Provides a variety of dining options.

We were allowed to check in at 12. The pool was empty at the time, so it felt private, hehe. Breakfast was very varied. Access to the mall was also excellent. Hopefully, I'll be back there again.

The staff here are friendly and the service is also really good. And this is the umpteenth time...

Nice, fun for everyone

A hotel with a varied and delicious menu. The restaurant's beautiful ambiance offers views of Medan.

thx for gift new year 😘

I always stay here when I'm on a staycation or opening a room for my family and guests. The staff is friendly and everyone is very responsive. Especially the staff member named Fira, who is kind, friendly, and beautiful. Fira was also quick to respond when I chose the wrong smoking room type. Fira immediately found me the best solution for a non-smoking room because I don't smoke. Thank you Fira. See you later Fira 😊☺️😍

Wow! Basically, my experience staying several times with family and colleagues at this hotel was really extraordinary, amazing and the service was excellent and the mother was friendly too, thank you Cambridge, God bless

I really like this hotel, it's definitely recommended

The hotel location is very strategic, the view during breakfast on the 26th floor is very good.

satisfying second staycation here

Room check-in time is available immediately

the hotel staff and service are very good

Keep the quality, only the parking is a bit expensive, everything else is ridiculous

I had a pleasant stay at Cambridge Hotel Medan, and the highlight was the excellent service from Fira. She handled both my check-in and check-out with genuine warmth, efficiency, and professionalism. Her kindness made the whole experience feel personal and memorable. I truly appreciate her dedication and hope the hotel recognizes her outstanding work.

Staying at Cambridge Hotel Medan was truly a comfortable experience! The location is strategic, right next to the mall, making it super easy to find food or shop. The room was clean, spacious, and smelled great upon arrival. The staff were also super friendly and responsive, making you feel welcome from the moment you arrive until you leave. The rooftop pool is also a great place to relax in the afternoon while enjoying the city views. Highly recommended for those planning a vacation or business trip to Medan. I'll definitely be back!

Our overall stay experience at Cambridge was bland and lacking in personal touch. The hotel's service felt routine and impersonal, making it feel like just another day-to-day activity. And unfortunately, it was a disappointing experience. From the moment we arrived, we encountered issues with misinformations. The security guard at the entrance failed to clearly communicate the parking location for hotel in-house guests, leading to confusion about the parking area. The check-in process was swift thanks to Maya, and she was kind enough to gave us a dine discount voucher but she didn't provide clear information about the dine voucher's terms and conditions - the "subtotal and total" regulations, resulting in us being unable to use the voucher and paid in normal price. We appreciated the Dino costumed guy in the lobby for entertaining kids during the check in queue. Our kids love the balloons and they enjoyed the welcome drink. However, the most disappointing part was the breakfast on the 26th floor. With a toddler in tow, we struggled to find a baby chair, and the staff seemed too busy to assist us, resulting us to dragged the baby chair from across the room. The runners on black shirt were more focused on clearing tables than attending to guests' needs, making it hard to get extra napkins. The only standout was the Chef at the eggs station, who was attentive and enthusiastic. Overall, the experience felt bland and impersonal, lacking the attentive service we expected. The staff's lack of empathy and clear communication made our stay feel like just another day-to-day activity. It felt like the staff were just going through the motions, rather than genuinely caring about providing a good experience. The room was clean and comfortable, but that's about it. The hotel's amenities, including the pool and gym, were standard and unremarkable. Overall, I wouldn't recommend this hotel for those seeking a memorable staycation experience.