W Three Premier Hotel Makassar

Explore W Three Premier Hotel Makassar
8.4
Very Good
From 3,467 reviews
Provided by travelers on
Cleanliness

8.4

Room Comfort

8.4

Meal

8.0

Location

8.6

Service and Facilites

8.3

People often mention about W Three Premier Hotel Makassar
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Distance to City Center (52)
Staff Friendliness (52)
Room Space (52)
Ambiance (51)
Accessibility (50)
Bedroom (49)
Surroundings (43)
Bathroom (43)
Hotel Area (42)
Check-in/out Time (38)
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Traveler Reviews W Three Premier Hotel Makassar

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Customer reviews
H***n
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8.8
/10
Reviewed 1 day(s) ago
The staff is kind and friendly. The service is good and polite.
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Accommodation's Reply
23 Nov 2025
Dear H*n, "Thank you so much for your positive review! We are so glad that you were satisfied with our friendly staff and service. Reviews like these mean a lot to us as we strive to provide the best possible experience. We look forward to welcoming you back to Wthree Premier Makassar again!"
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Hermon
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8.3
/10
Reviewed 1 week(s) ago
Stayed 2 nights for a comfortable room located in the middle of the city, the liquid soap in the bathroom was finished, I asked the receptionist to fill it up until the evening but it was not given, the room was not cleaned when I came back it was still a mess.
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Accommodation's Reply
23 Nov 2025
Dear Mr. Hermon, "Thank you for sharing your experience during your stay at Wthree Premier Makassar. We apologize for the inconvenience you experienced regarding the refill of liquid soap and the poor quality of room cleaning service. This is not the experience we want to provide to our guests. We have forwarded your feedback to the relevant team for immediate follow-up and improvement. We sincerely hope to welcome you back again in the future."
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A***v
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Staycation
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9.4
/10
Reviewed 2 week(s) ago
The staff is very helpful, great
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Accommodation's Reply
23 Nov 2025
Dear A*v, "Thank you for your review! We are glad to know that our staff were so helpful. Feedback like this means a lot to us. We look forward to welcoming you back to Wthree Premier Makassar again!"
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R***l
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Staycation
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9.2
/10
Reviewed 3 week(s) ago
Watching TV broadcasts is very difficult, you have to ask a technician for help...
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Accommodation's Reply
23 Nov 2025
Dear R*I, "Thank you for your feedback. We apologize for the inconvenience you experienced while watching TV and for requiring technical assistance. We will work on a solution immediately to make your TV experience easier and more convenient in the future. Thank you for helping us improve, and we look forward to welcoming you back with an even more enjoyable experience."
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Verified Traveler
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10.0
/10
Reviewed 3 week(s) ago
Clean, friendly, close to city center
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Accommodation's Reply
23 Nov 2025
Dear G*t, "Thank you for your wonderful review! We're glad you enjoyed our cleanliness, friendly staff, and convenient location. We always strive to provide the best possible experience for all our guests. We look forward to welcoming you back to Wthree Premier Makassar again!"
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N***r
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10.0
/10
Reviewed 4 week(s) ago
everything is good, from service to cleanliness 😊
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Accommodation's Reply
23 Nov 2025
Dear N*r, "Thank you so much for your wonderful review! We're glad to hear that you enjoyed the service and cleanliness of Wthree Premier Makassar. This kind of feedback means a lot to us. We look forward to welcoming you back 😊."
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N***r
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9.7
/10
Reviewed 4 week(s) ago
Everything is good, from the service to the cleanliness and everything is close 😚
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Accommodation's Reply
23 Nov 2025
Dear N*r, "Thank you so much for your wonderful review! We're so glad to hear that your service, cleanliness, and location made your stay comfortable. Your smile and satisfaction are what drive us to continue providing the best service. We look forward to welcoming you back again! 😚💛"
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M***d
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9.7
/10
Reviewed 4 week(s) ago
Overall it's good, the only downside is that there was no warning from the hotel regarding guests who made noise during rest time at night.
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3 people find it helpful
Accommodation's Reply
23 Nov 2025
Dear M*d, "Thank you for your review and feedback. We're glad to hear that your overall experience was positive. However, we apologize for the inconvenience caused by other guests being loud during their stay. Situations like this are not the standard of comfort we aim to provide. We will follow up on your feedback immediately so that in the future, our team can more clearly notify guests who are disturbing your comfort so that you can return to enjoy a quieter experience."
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M***M
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10.0
/10
Reviewed 5 week(s) ago
The room was clean, the service was top-notch. My room was upgraded... it was awesome, and worth it.
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1 people find it helpful
Accommodation's Reply
23 Nov 2025
Dear M*M, "Thank you for your wonderful review! We are so glad you enjoyed our room, our service, and our upgrade process. We are honored to have provided you with such a rewarding experience. We look forward to welcoming you back to Wthree Premier Makassar again!"
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G***t
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Business
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9.7
/10
Reviewed 5 week(s) ago
Thank you for the room upgrade and the hotel lobby smells great.
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1 people find it helpful
Accommodation's Reply
23 Nov 2025
Dear G*t, "Thank you so much for your positive review! We are so pleased to hear that you were pleased with your room upgrade and the pleasant smell in the lobby area. Comments like these mean a lot to us as we strive to maintain the quality of our services. We look forward to welcoming you back to Wthree Premier Makassar again!"
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M***d
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10.0
/10
Reviewed 6 week(s) ago
Very cool, clean and fragrant.
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Accommodation's Reply
23 Nov 2025
Dear M*d, Thank you so much for your wonderful review! We're glad you found our hotel cool, clean, and fragrant. Your feedback means a lot to us, and we look forward to continuing to provide the best service. We look forward to seeing you again on your next visit! 😊✨
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M***M
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10.0
/10
Reviewed 6 week(s) ago
friendly and nice room, the best place to stay
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2 people find it helpful
Accommodation's Reply
23 Nov 2025
Dear M*M, “Thank you so much for your review! We are so pleased to hear that our service was friendly and our rooms made you feel comfortable throughout your stay. We are so glad to have you as our guest. We look forward to welcoming you back again! 😊✨”
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M***a
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Staycation
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9.4
/10
Reviewed 7 week(s) ago
The hotel staff is friendly, the rooms are also spacious
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1 people find it helpful
Accommodation's Reply
23 Nov 2025
Dear M*a, "Thank you for your wonderful review! We're so glad you enjoyed our friendly staff and our spacious and comfortable rooms. Your feedback is what drives us to continue providing the best service possible. See you again on your next visit! 😊✨"
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Andi D.
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10.0
/10
Reviewed 8 week(s) ago
The service is satisfactory and friendly
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Accommodation's Reply
23 Nov 2025
Dear Andi D., "Thank you so much for your positive review! We're so happy you enjoyed our service and found our staff so friendly. Your valuable feedback motivates us to continue providing the best service possible. We look forward to seeing you again! 😊✨"
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Ade R.
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Staycation
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10.0
/10
Reviewed 8 week(s) ago
Very comfortable for a family staycation.
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1 people find it helpful
Accommodation's Reply
23 Nov 2025
Dear Mr/Ms. Ade R., "Thank you so much for the wonderful review! We're so glad you felt comfortable staying with your family at our hotel. Our guests' happiness is our top priority. See you again on your next visit! 😊💛"
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T***i
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9.4
/10
Reviewed 8 week(s) ago
This stay wasn't really that impressive, one of the reasons being that there wasn't a glass provided in the bathroom for rinsing, and the toothbrushes weren't stored neatly. Maybe because the room was still being cleaned when we checked in, so it was rushed. That's all, everything else was really good.
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Accommodation's Reply
23 Nov 2025
Dear Mr/Ms T*i, “Thank you for sharing your experience. We apologize for any inconvenience regarding the bathroom amenities and their untidy layout. Your feedback is very important to us and we will contact the housekeeping department to prevent the same incident from happening again, especially while the room is being cleaned. We are glad that everything was memorable for you. We hope to welcome you back again for an even more perfect stay. 🙏✨”
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a***d
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 8 week(s) ago
Overall, it was great & the staff's response was very fast, although the problem I faced could not be resolved due to technical problems/damage to the hot water shower machine.
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Accommodation's Reply
23 Nov 2025
Dear a*d, "Thank you very much for your review and compliments. We are very pleased to know that our team responded to the needs of all guests quickly. We apologize for the inconvenience caused by the technical issue with the water heater. We have forwarded this feedback to our engineering team for immediate action and to prevent the issue from happening again. We sincerely hope to welcome you back with an even more comfortable and perfect stay experience." ✨
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y***a
icon-origin-TRAVELOKA
10.0
/10
Reviewed 9 week(s) ago
Strategically located near Ratu Indah Mall. Since it's in the city, you can order food or snacks using the app, offering a wide selection with free delivery. The staff is friendly and helpful, and the breakfast menu is quite varied, with the black sticky rice porridge being particularly delicious.
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2 people find it helpful
Accommodation's Reply
26 Sep 2025
Dear Sir/Madam, Thank you for your positive review! We are delighted to hear that you enjoyed our hotel's strategic location, the friendliness of our staff, and the variety of breakfast options, especially our black sticky rice porridge. This feedback motivates us to continue providing the best experience. We look forward to your next visit to Wthree Premier Hotel Makassar.
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Nina R.
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8.5
/10
Reviewed 10 week(s) ago
Friendly staff, spacious rooms, recommended place to stay if you are in Makassar
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1 people find it helpful
Accommodation's Reply
26 Sep 2025
Dear Mr./Ms. Nina R., Thank you very much for your review and recommendation! We are delighted to hear that you enjoyed our staff's service and spacious rooms. We hope that Wthree Premier Hotel Makassar will always be your first choice when visiting Makassar.
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U***a
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9.7
/10
Reviewed 10 week(s) ago
Comfortable, feels like coming 😂
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1 people find it helpful
Accommodation's Reply
26 Sep 2025
Dear Mr./Ms. U*a, Thank you for your review! We're so happy to hear that you enjoyed your stay and want to come back again. We hope Wthree Premier Hotel Makassar remains your second home every time you visit Makassar.
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Number of reviews per page
20
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