Overall Ratings & Reviews Horison Lampung

Traveloka (11,731)
Other sources (11)
8.6
Very Good
From 11,731 reviews
Provided by travelers on
Cleanliness

8.6

Room Comfort

8.6

Meal

8.5

Location

8.8

Service and Facilites

8.6

People often mention about Horison Lampung
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Distance to City Center (133)
Staff Friendliness (132)
Bedroom (130)
Room Space (113)
Ambiance (111)
Family Friendly (108)
Taste (105)
Bathroom (99)
Variety (97)
Accessibility (96)
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Traveler Reviews Horison Lampung

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Customer reviews
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Frio
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10.0
/10
Reviewed 4 day(s) ago
Friendly staff, delicious food, strategic location in the middle of the city center
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Accommodation's Reply
19 Nov 2025
Dear Mr. Frio, Thank you very much for taking the time to write a positive review. We are very pleased that you were satisfied with the friendliness of our staff, the quality of our food, and our hotel's convenient location in the city center. Your comments and compliments are a driving force for us to continue to strive to provide the best service. We look forward to welcoming you back to Horizon Lampung Hotel. Best regards, Horizon Lampung Hotel Management
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O***o
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10.0
/10
Reviewed 6 day(s) ago
The hotel is comfortable, the staff is friendly, the restaurant is delicious
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Accommodation's Reply
19 Nov 2025
Dear Ladies/Gentlemen, Thank you very much for taking the time to write us a positive review. We are delighted that you were satisfied with the friendliness of our staff and the quality of our delicious food. Your comments and appreciation are a driving force for us to continue to strive to provide the best service. We look forward to welcoming you back to Horizon Hotel Lampung. Best regards, Horizon Hotel Lampung Management
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Verified Traveler
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9.1
/10
Reviewed 1 week(s) ago
The staff service was very friendly, even though check in time was midnight.
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Accommodation's Reply
19 Nov 2025
Your response Dear Sir/Madam, Thank you very much for taking the time to write a positive review. We are very pleased to hear that you were satisfied with the friendliness of our staff. Your comments and appreciation are the driving force behind us to continue to provide the best service. We look forward to welcoming you back to Horizon Hotel Lampung. Best regards, Horizon Hotel Lampung Management
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Aji r. P. S. A. M.
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
The hotel was quite comfortable. The breakfast menu was comprehensive and delicious. The friendly staff, handled by Ms. Dona, was very helpful.
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Accommodation's Reply
19 Nov 2025
Dear Valued Guest, Thank you for sharing your experience of staying at Horizon Hotel Lampung. We are very glad that you felt comfortable, enjoyed our breakfast and received friendly service from all the staff, especially from Ms. Dona. We would like to express our gratitude to the team to inspire us to continue to provide the best service to our guests. We sincerely hope to welcome you back on your next visit. Best regards, Horizon Hotel Lampung Management
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Verified Traveler
icon-Staycation
Staycation
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10.0
/10
Reviewed 2 week(s) ago
the place is very nice
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Accommodation's Reply
19 Nov 2025
Your response Dear Sir/Madam, Thank you very much for taking the time to write a positive review. We are very pleased to hear that you are satisfied and happy. Your comments and appreciation are the driving force for us to continue to provide the best service. We sincerely hope to welcome you back to Horizon Hotel Lampung. Management of Horizon Hotel Lampung
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R***a
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
Pleasant stay. Friendly staff. Cleanliness is good.
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Accommodation's Reply
27 Oct 2025
Dear Management, Thank you for taking the time to share your experience of your stay at Horizon Hotel Lampung. We are very glad that you felt comfortable with our staff service and the cleanliness of our hotel. We sincerely hope to welcome you back again with an even more pleasant experience on your next visit. Best regards, Horizon Hotel Lampung Management
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R***a
icon-Business
Business
icon-origin-TRAVELOKA
9.4
/10
Reviewed 4 week(s) ago
Always a great choice when visiting Lampung. The rooms are comfortable and spacious, the staff friendly, and the location strategic.
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Accommodation's Reply
27 Oct 2025
Dear Valued Guest, Thank you for choosing Horizon Hotel Lampung whenever you visit Lampung. We are delighted that you enjoyed our comfortable rooms, friendly staff and excellent location. We look forward to welcoming you back with our best service on your next visit. Best regards, Horizon Hotel Lampung Management
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Verified Traveler
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9.4
/10
Reviewed 6 week(s) ago
Even though there was a problem with the AC in the room we were staying in, the hotel immediately responded by moving us to a better room. Thank you, Horison Lampung.
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3 people find it helpful
Accommodation's Reply
27 Oct 2025
Dear Valued Guest, Thank you for sharing your experience staying at Horizon Lampung Hotel. We apologize for the inconvenience you experienced with the air conditioning in your room earlier, but we are pleased to know that our team followed up and resolved the issue promptly. We appreciate your trust and understanding in our service, and we hope that your next stay with us will be an even more pleasant one. Best regards, Horizon Lampung Hotel Management
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MUHAMMAD R. F.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 6 week(s) ago
Recommended family staycation in Lampung... Especially the Bandar Lampung area... The staff are friendly.
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1 people find it helpful
Accommodation's Reply
27 Oct 2025
Dear Ladies/Gentlemen, Thank you for your positive review. We are delighted that you and your family were satisfied and comfortable during your stay at Horizon Hotel Lampung. The friendliness of our staff is part of our commitment to always providing the best service to all our guests. We sincerely hope to welcome you and your family back on your next visit. Best regards, Horizon Hotel Lampung Management
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U***a
icon-Leisure
Leisure
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10.0
/10
Reviewed 6 week(s) ago
The hotel is okay, the swimming area is very comfortable, the kids love it.
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Accommodation's Reply
27 Oct 2025
Dear Ladies/Gentlemen, Thank you for your positive review. We are delighted that you and your family were satisfied and comfortable during your stay at Horizon Hotel Lampung. The friendliness of our staff is part of our commitment to always providing the best service to all our guests. We sincerely hope to welcome you and your family back on your next visit. Best regards, Horizon Hotel Lampung Management
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F***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 6 week(s) ago
The room was very clean and fragrant, with a bathtub in the room. Breakfast was very varied, perfect for a family staycation, haha.
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Accommodation's Reply
27 Oct 2025
Dear Ladies/Gentlemen, Thank you for your positive review. We are delighted that you and your family were satisfied and comfortable during your stay at Horizon Hotel Lampung. The friendliness of our staff is part of our commitment to always providing the best service to all our guests. We sincerely hope to welcome you and your family back on your next visit. Best regards, Horizon Hotel Lampung Management
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Eko P. S.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.5
/10
Reviewed 6 week(s) ago
The AC is dead, the service is slow, generally okay, clean, friendly
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Accommodation's Reply
28 Oct 2025
Dear Guest, Thank you for taking the time to write a review. We apologize for the inconvenience you experienced regarding our air conditioning and service time. This feedback is very valuable in evaluating and improving the quality of our services in the future. We are very glad that you felt comfortable with the cleanliness and friendliness of our staff. We sincerely hope to welcome you back again with an even better experience in the future. Best regards, Horison Hotel Lampung Management
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s***a
icon-Staycation
Staycation
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8.4
/10
Reviewed 7 week(s) ago
The staff are nice and responsive, but when I tried calling the receptionist from my room to ask about the TV because there were no YouTube channels, etc., I was given a very basic answer, even though I've slept here twice, the first time was good, no problems.
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Accommodation's Reply
28 Oct 2025
Dear Guest, Thank you for choosing to stay at Horizon Hotel Lampung again and for taking the time to write a review. We apologize for the inconvenience you experienced from the receptionist regarding your question about the TV channels. We will address this immediately so that our team can provide more helpful answers and information in the future. We are very pleased that you enjoyed your previous visit and we hope that on your next visit we will be able to provide you with even better and more memorable service. Best regards, Horizon Hotel Lampung Management
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A***d
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.4
/10
Reviewed 7 week(s) ago
Comfortable hotel, clean gym, access to shopping center.
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1 people find it helpful
Accommodation's Reply
27 Oct 2025
Dear Ladies/Gentlemen, Thank you for your positive review. We are delighted that you and your family were satisfied and comfortable during your stay at Horizon Hotel Lampung. The friendliness of our staff is part of our commitment to always providing the best service to all our guests. We sincerely hope to welcome you and your family back on your next visit. Best regards, Horizon Hotel Lampung Management
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Verified Traveler
icon-Business
Business
icon-origin-TRAVELOKA
8.5
/10
Reviewed 7 week(s) ago
For the price, it's what you'd expect from a hotel at that price.
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1 people find it helpful
Accommodation's Reply
28 Oct 2025
Dear Valued Guest, Thank you for taking the time to write a review. We are delighted to know that your stay at Horizon Hotel Lampung met your expectations and the price offered. We remain committed to improving the quality of our services and comfort so that all our guests have an even better stay experience in the future. Best regards, Horizon Hotel Lampung Management
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Yuliasari Y.
icon-Medical
Medical
icon-origin-TRAVELOKA
10.0
/10
Reviewed 7 week(s) ago
I really like staying here, whether it's for a work event or to bring the family, it's really good. The food has many choices, the breakfast is also delicious. The only thing is that it's different from staying yesterday, the wifi in the room keeps disappearing...not like usual😁
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Accommodation's Reply
28 Oct 2025
Dear Guest, Thank you for choosing Horizon Hotel Lampung as your accommodation choice, whether for business or family. We are delighted that you enjoyed our wide selection of food and breakfast options. We apologize for the inconvenience caused by the unstable Wi-Fi connection. Our technical team is currently following up to ensure that internet connectivity in all rooms is back up and running. We look forward to welcoming you back for an even more wonderful stay. Best regards, Horizon Hotel Lampung Management
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A***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.7
/10
Reviewed 8 week(s) ago
Awesome. Comfortable, clean, soundproof room. Enjoyable.
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1 people find it helpful
Accommodation's Reply
27 Sep 2025
Dear Sir/Madam, Thank you for taking the time to share your positive review. We are delighted to learn that the comfort, cleanliness, and serene atmosphere at Hotel Horison Lampung provided a pleasant stay for you. We look forward to welcoming you back on your next visit with our continued excellent service. Sincerely, Hotel Horison Lampung Management
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Yenny J.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.7
/10
Reviewed 8 week(s) ago
The staff is friendly and the service is excellent. Ample parking, close to the mall, and plenty of food stalls in front of the hotel at night. Strategically located, perfect for a family stay.
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A***n
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 8 week(s) ago
The hotel staff is very friendly and will come back again
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Accommodation's Reply
27 Sep 2025
Dear Sir/Madam, Thank you for your positive review. We are very pleased to hear that the friendliness of our staff made a good impression during your stay at Hotel Horison Lampung. We look forward to welcoming you back in the future and are ready to provide even better service. Sincerely, Hotel Horison Lampung Management
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Dita A.
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 9 week(s) ago
The staff is very helpful, the room is super clean and bright so it makes you comfortable, the breakfast is varied and delicious
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Accommodation's Reply
27 Sep 2025
Dear Ms. Dita, Thank you for your positive review. We are very pleased to know that our staff's service, the cleanliness and comfort of our rooms, and the varied breakfast menu provided a pleasant stay for you. We will continue to strive to improve the quality of our services to ensure that each visit is always memorable. We hope to see you again at Hotel Horison Lampung on your next visit. Sincerely, Hotel Horison Lampung Management
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Number of reviews per page
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