Dear Mr./Ms./Mrs. H*i, Thank you for your review regarding your stay at Grand Deira Palembang Hotel. On behalf of management, we apologize for any inconvenience you experienced as you reported. We will promptly forward this matter to the relevant department for future improvements. Your review is important to us in developing the quality of our services and facilities. We hope to welcome you again on your next stay. Sincerely, Mok Ayub Exasta, Assistant Front Office Manager