Dear Valued Guest, Warm greetings from Aston Pasteur Bandung. Thank you for sharing your feedback with us. We sincerely apologize for the inconvenience caused by the limited availability of our passenger lifts, which resulted in longer waiting times during your stay. Please be assured that your feedback has been noted and shared with our management and engineering teams for evaluation and improvement, particularly to minimize such inconvenience in the future. We truly appreciate your understanding and hope to have the opportunity to welcome you back to Aston Pasteur Bandung with a more comfortable experience. Yours sincerely, Rennie Sandia General Manager Aston Pasteur Bandung

Dear Valued Guest, Sincerely, Aston Pasteur Hotel Bandung. Thank you for your kind review. We are delighted to hear that the check-in and check-out process was very quick, and that the spacious and clean rooms made your stay comfortable. This compliment motivates our entire team to continue striving to maintain the quality of our service and facilities. We look forward to welcoming you again at Aston Pasteur Hotel Bandung. Sincerely, Renny Sandia, General Manager, Aston Pasteur Hotel Bandung

Dear Valued Guest, Warm greetings from Aston Pasteur Bandung. Thank you for taking the time to share your review and experience staying in our Family Room. We appreciate your appreciation for the well-maintained room and the varied breakfast menu. However, we apologize for any inconvenience you experienced regarding the soundproofing of the room, particularly the lingering noise from Pasteur Road and the heavy traffic near the Pasteur intersection. We greatly appreciate this feedback and have noted it for our relevant team to use in improving guest comfort in the future. We look forward to welcoming you back to Aston Pasteur Bandung for an even better stay in the future. Sincerely, Renny Sandia, General Manager, Aston Pasteur Bandung

Dear Valued Guest, Aston Pasteur Hotel Bandung respectfully submits your feedback. We apologize for the inconvenience you experienced due to the long elevator queues caused by limited elevator capacity. We greatly appreciate this feedback and have forwarded it to the relevant team for evaluation and improvement of our operations and guest comfort in the future. We sincerely hope to have the opportunity to welcome you back to Aston Pasteur Hotel Bandung for another memorable stay. Sincerely, Renny Sandia, General Manager, Aston Pasteur Hotel Bandung

Dear Mr. Ermi, Sincerely, Aston Pasteur Bandung. Thank you for taking the time to share your valuable review and feedback. We appreciate you highlighting areas for our attention. We apologize for the inconvenience you experienced regarding highway noise due to the hotel's location on a main road, as well as the inadequate lighting and the difficulty in using the elevator's number display. We have noted this feedback and forwarded it to the relevant team for immediate evaluation and improvement to enhance guest comfort and safety. Furthermore, we are delighted to hear that you appreciated the quality of the breakfast, particularly the pastries, and the friendly service from all our staff. This compliment is a great motivator for our team to continue providing friendly and professional service. Thank you again for your valuable feedback. We look forward to welcoming you back to Aston Pasteur Bandung for a more comfortable and enjoyable stay. Sincerely, Renny Sandia, General Manager, Aston Pasteur Bandung

Dear Valued Guest, Warm greetings from Aston Pasteur Bandung. Thank you very much for your wonderful review and kind words. We are delighted to know that you enjoyed our convenient location, clean and comfortable hotel, hospitable service from our team, and the quality of our breakfast. Your appreciation is truly encouraging and serves as a great motivation for our entire team to continue delivering excellent service and memorable experiences to our guests. We look forward to welcoming you back on your next trip to Bandung. Yours sincerely, Rennie Sandia General Manager Aston Pasteur Bandung

Dear Valued Guest, Warm greetings from Aston Pasteur Bandung. Thank you for sharing your positive feedback with us. We are pleased to know that you enjoyed your stay and appreciated our facilities, including the swimming pool, jacuzzi, and other amenities. Your kind words mean a great deal to us and motivate our team to continue providing the best possible service and comfort. We look forward to welcoming you back to Aston Pasteur Bandung in the near future. Yours sincerely, Rennie Sandia General Manager Aston Pasteur Bandung

Dear Valued Guest, Aston Pasteur Hotel Bandung would like to inform you of our positive review and compliments. We are delighted to hear that the friendliness of our staff, adherence to standard operating procedures, and prompt assistance provided by our team have created a positive impression throughout your stay. We will pass on these compliments to our entire team to motivate us to continue providing the best and most professional service to all our guests. We hope to welcome you back to Aston Pasteur Hotel Bandung again. Sincerely, Renny Sandia, General Manager, Aston Pasteur Hotel Bandung

Dear Valued Guest, Aston Pasteur Hotel Bandung would like to inform you of our review. We greatly appreciate your trust in our team, especially the staff who promptly and efficiently handled your room change request due to the inconvenience you experienced. We are pleased to immediately provide you with a better room to ensure a more comfortable stay. We will pass on our gratitude to the entire team to inspire them to continue providing fast, efficient, and professional service. We look forward to welcoming you back to Aston Pasteur Hotel Bandung again. Sincerely, Renny Sandia, General Manager, Aston Pasteur Hotel Bandung

Dear Valued Guest, Respectfully yours from Aston Pasteur Hotel Bandung, we would like to express our gratitude for your review and your trust in Aston Pasteur Hotel Bandung. We are delighted to hear that you were satisfied with the cleanliness of the hotel, the quality of the food, the spacious pool facilities, and the bottled water in your room. Furthermore, we appreciate your feedback regarding the unsuitable condition of the brown towels. We deeply appreciate this suggestion and have forwarded it to our housekeeping team for immediate assessment and improvement to enhance our guests' comfort. We look forward to welcoming you back to Bandung again and hope that Aston Pasteur Hotel Bandung will remain your first choice for accommodation. Sincerely, Renny Sandia, General Manager, Aston Pasteur Hotel Bandung

Dear Gentlemen/Ladies, Sincerely, Aston Pasteur Hotel Bandung. Thank you for your review. We are pleased to hear that the check-in and check-out process was easy and convenient. However, we apologize for the inconvenience you experienced regarding the long elevator queue. We appreciate this feedback and will take it into consideration to improve our operations and guest comfort, especially during peak hours. We look forward to welcoming you back to Aston Pasteur Hotel Bandung for an even better stay in the future. Sincerely, Renny Sandia, General Manager, Aston Pasteur Hotel Bandung

Dear Valued Guest, Aston Pasteur Hotel Bandung would like to inform you of our positive review and compliments. We are delighted to hear that our staff provided helpful and prompt service during check-in, breakfast, and check-out, even during your request for time for Zuhr prayer. We will pass on your compliments to the entire team as inspiration to continue providing friendly, attentive, and professional service to all guests. We hope to welcome you back to Aston Pasteur Hotel Bandung again. Sincerely, Renny Sandia, General Manager, Aston Pasteur Hotel Bandung

Dear Valued Guest, Aston Pasteur Hotel Bandung would like to inform you of our positive review and compliments. We are delighted to hear that our hotel staff provided excellent and friendly service during breakfast, ensuring a comfortable and enjoyable breakfast experience. We will share this compliment with our entire team to inspire us to continue providing the best and most attentive service to all our guests. We look forward to welcoming you back to Aston Pasteur Hotel Bandung again. Sincerely, Renny Sandia, General Manager, Aston Pasteur Hotel Bandung

Dear Mr Saur, Warm greetings from Aston Pasteur Bandung. Thank you for your kind words and positive feedback. We are delighted to know that you enjoyed our delicious food and appreciated the professional service provided by our team. Your encouragement truly means a lot to us and motivates our team to consistently maintain and enhance our service quality. We look forward to welcoming you back to Aston Pasteur Bandung in the future. Yours sincerely, Rennie Sandia General Manager Aston Pasteur Bandung

Dear Ms. Lia, Sincerely, Aston Pasteur Bandung Hotel. Thank you for your kind review. We are delighted to hear that our hotel is clean, comfortable, and conveniently located near a variety of restaurants, making it ideal for families. This compliment encourages us to continue striving to provide the best comfort and service to all our guests. We hope to welcome you and your family back to Aston Pasteur Bandung Hotel again. Sincerely, Renny Sandia, General Manager, Aston Pasteur Bandung Hotel

Dear Valued Guest, Aston Pasteur Hotel Bandung respectfully submits your review. We are pleased to hear that your overall stay was satisfactory. However, we apologize for the inconvenience you experienced due to the noise throughout the night, which was caused by staff activities near the elevator entrance behind your room. We greatly appreciate this feedback and have forwarded it to the relevant team for immediate evaluation and improvement of our procedures to ensure your comfort is not compromised. We look forward to welcoming you back for an even more comfortable stay at Aston Pasteur Hotel Bandung. Sincerely, Renny Sandia, General Manager, Aston Pasteur Hotel Bandung

Dear Valued Guest, Aston Pasteur Hotel Bandung respectfully submits your review and feedback. We apologize for any inconvenience you experienced regarding the soundproofing of your room, as noise from neighboring rooms was still audible. We greatly appreciate this feedback and have recorded it for our relevant team to use in improving the comfort and quality of our rooms in the future. Guest feedback is invaluable in our continuous improvement efforts. We look forward to welcoming you back to Aston Pasteur Hotel Bandung for an even better stay. Sincerely, Renny Sandia, General Manager, Aston Pasteur Hotel Bandung

Dear Ms. Nursanti, Sincerely yours, Aston Pasteur Bandung. Thank you for your review and compliments. We are delighted to hear that the birthday cake and art mirror we provided added a special touch to your stay. We apologize for the relatively long queues at breakfast and on the lift during the long holiday weekend. This feedback is invaluable and will form the basis for our evaluation to improve our management, operations, and guest comfort during peak periods. We look forward to welcoming you back to Aston Pasteur Bandung for an even more comfortable stay in the future. Sincerely, Renny Sandia, General Manager, Aston Pasteur Bandung

Dear Valued Guest, Aston Pasteur Hotel Bandung respectfully submits your feedback. We apologize if you found our breakfast experience to be rather ordinary and did not meet your expectations. We greatly appreciate this feedback, and our food team will take it into consideration to improve the variety, quality, and appeal of our breakfast menu in the future. Guest feedback is extremely important to our continuous improvement. We sincerely hope to have the opportunity to welcome you back to Aston Pasteur Hotel Bandung for an even better stay in the future. Sincerely, Renny Sandia, General Manager, Aston Pasteur Hotel Bandung