MaxOneHotels.com @ Balikpapan

Explore MaxOneHotels.com @ Balikpapan
8.4
Very Good
From 7,042 reviews
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Cleanliness

8.6

Room Comfort

8.5

Meal

8.4

Location

8.6

Service and Facilites

8.5

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用餐氛圍 (125)
距市中心的距離 (123)
房間空間 (123)
臥室 (123)
口味 (121)
適合家庭入住 (112)
飯店區域 (111)
菜色多樣性 (109)
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Traveler Reviews MaxOneHotels.com @ Balikpapan

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40
Customer reviews
Maulana B. H.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 day(s) ago
The front office staff, Kak Hana, was very helpful. The service at check-in was excellent, as was the service from the other staff. Thank you.
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Accommodation's Reply
20 Dec 2025
Dear Ms. Maulana, Max wishes you a wonderful day! Thank you for staying with us and for your positive feedback on our facilities and services. We are delighted that you had a positive and memorable experience, especially from Hana at the reception counter. We all welcome you back to Max One Balikpapan. Wishing you happiness and cheerfulness always. General Manager
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A***y
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 day(s) ago
I've stayed here twice... if you're looking for a nice hotel, not too expensive and fairly close to the city center and malls in Balikpapan, this hotel could be the answer.
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1 people find it helpful
Accommodation's Reply
20 Dec 2025
Dear Valued Guest, Thank you for choosing to stay with us at Maxzone Balikpapan Hotel and for recommending our hotel as a memorable experience. With our excellent location near the city center, shopping malls, and the airport, we are delighted to welcome you back to Maxzone Balikpapan Hotel once again. We wish you a pleasant and enjoyable stay. General Manager
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E***a
icon-origin-TRAVELOKA
10.0
/10
Reviewed 6 day(s) ago
Recommended staycation, strategic location close to all places in Balikpapan
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1 people find it helpful
Accommodation's Reply
20 Dec 2025
Dear valued guest, Max wishes you a wonderful day. Thank you for staying with us, and we are delighted that you had a great experience with our staff, facilities, and location. We look forward to welcoming you back to Max One Balikpapan again. Wishing you happiness and cheerfulness always. General Manager
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Royin T. P.
icon-origin-TRAVELOKA
8.7
/10
Reviewed 1 week(s) ago
the sound is less soundproof because the floor is not carpeted
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Accommodation's Reply
20 Dec 2025
Dear Mr. Royin, Max wishes you a pleasant and enjoyable stay. Thank you for staying with us and for reviewing your experience. We appreciate your feedback and will use it to improve our services in the future. We look forward to welcoming you back to Max One Balikpapan again. Have a wonderful and enjoyable stay! General Manager
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A***y
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 1 week(s) ago
The food is delicious... The room is clean, the AC is really cold, the room is nice... It's also complete with Netflix, it's really nice for relaxing and getting rid of fatigue after working far away hehe thank you for having me
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Accommodation's Reply
20 Dec 2025
Dear Valued Guest, Max wishes you a wonderful day! Thank you for staying with us and for reviewing your experience. We are delighted to hear that you enjoyed our facilities and services, especially the in-room amenities and the food we served. Our goal is to take care of every guest who stays with us. We hope to welcome you back to Max One Balikpapan for a relaxing break after a long day. Wishing you happiness and cheerfulness always. General Manager
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Muhammad I.
icon-origin-TRAVELOKA
7.4
/10
Reviewed 1 week(s) ago
Check-in took a very long time, I waited almost 2 hours to get a room
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1 people find it helpful
Accommodation's Reply
20 Dec 2025
Dear Mr. Muhammad, Max Hotel wishes you a wonderful and happy day! Thank you for your stay at our hotel and for reviewing your experience. We greatly appreciate and acknowledge your feedback and will take it into consideration immediately. Therefore, we apologize for any inconvenience that may have occurred. We hope to welcome you back to Max Hotel One Balikpapan again. Wishing you happiness and good health always. General Manager
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Verified Traveler
icon-origin-TRAVELOKA
8.5
/10
Reviewed 2 week(s) ago
Friendly service, cleanliness is good and maintained, breakfast is varied.
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Accommodation's Reply
20 Dec 2025
Dear Valued Guest, Max wishes you a wonderful day! Thank you for staying with us and for rating our facilities and services. We are delighted that you had a positive experience. We all welcome you back to Max One Balikpapan. Wishing you happiness and cheerfulness always. General Manager
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Taufan R.
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10.0
/10
Reviewed 2 week(s) ago
Good, good atmosphere, good food.
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Accommodation's Reply
20 Dec 2025
Dear Mr. Taofan, Max wishes you a wonderful day! Thank you for staying with us, and we are delighted that you had a great experience with our staff, facilities, and food. We hope to welcome you back to Max One Balikpapan again. Wishing you happiness and cheerfulness always. General Manager
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Iin D. S.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
It's definitely recommended. This time I tried Maxone's staycation and it turned out to be worth it.
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Accommodation's Reply
11 Dec 2025
Dear Mrs. Yin, Max wishes you a happy day! Thank you for staying with us at Max One Balikpapan. We are delighted that you enjoyed your stay with us. Our commitment is to create a pleasant atmosphere with friendly service and facilities that pamper every guest. We look forward to welcoming you back to Max One Balikpapan again. Wishing you happiness and cheerfulness always. General Manager
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H***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
The hotel staff is very friendly, the rooms are clean, the food is delicious too.
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1 people find it helpful
Accommodation's Reply
03 Dec 2025
Max wishes you a bright and happy day! Thank you for choosing to stay with us and for taking the time to share your feedback about our facilities and services. We are glad you had a wonderful and memorable experience and would highly recommend our hotel. We will share your feedback with all our staff as well. We look forward to welcoming you back to MaxOne Balikpapan. Stay bright and cheerful always. General Manager
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M***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
6.9
/10
Reviewed 3 week(s) ago
For the room, it's okay, it's still in the city area, access to everywhere is easy, but what's a bit difficult is that when we leave the room, we are only given one key, so it's a bit difficult to go up the stairs of the hotel, we have to go to the reception first to get to the room, so it's a bit complicated in my opinion. And if we go out for a while, the room doesn't cool down when we enter or return to the room.
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Accommodation's Reply
03 Dec 2025
Max wishes you a bright and happy day! Thank you for choosing to stay with us at Maxone Balikpapan. We are very grateful for your feedback. For your next visit, we will provide you with an additional room key. We look forward to welcoming you and taking good care of you. Stay bright and cheerful always. General Manager
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R***I
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
Highly recommended! ❤️ God willing, I will go to Maxone again.. 🤗
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Accommodation's Reply
27 Nov 2025
Max wishes you a bright and happy day! Thank you for choosing to stay with us and for taking the time to share your feedback about our facilities and services. We are glad you had a wonderful and memorable experience and would highly recommend our hotel. We will share your feedback with all our staff as well. We look forward to welcoming you back to MaxOne Balikpapan. Stay bright and cheerful always. General Manager
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Verified Traveler
icon-origin-TRAVELOKA
6.2
/10
Reviewed 4 week(s) ago
I often stay here, but this time I was disappointed, the sheets weren't changed, the room smelled of cigarette smoke, even though I had requested no smoking, but the information was that the rooms were full so that was the only room left :(, hopefully the next time it won't be disappointing again
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1 people find it helpful
Accommodation's Reply
27 Nov 2025
Max, wish you a bright and cheerful day! Thank you for sharing your experience after your stay with us. We appreciate all your comments and suggestions and will definitely take them into consideration. We apologize for the inconvenience and will definitely evaluate and improve your experience. We sincerely hope to welcome you back to MaxOne Balikpapan and provide you with warm care. Be bright and cheerful, General Manager.
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J***o
icon-Business
Business
icon-origin-TRAVELOKA
9.4
/10
Reviewed 5 week(s) ago
The hotel is big and spacious, there is an ATM in front.
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Accommodation's Reply
18 Nov 2025
Dear Mr. Joko, Max wishes you a bright and happy day! Thank you for staying with us and reviewing your experience. We look forward to welcoming you back to Maxzone Balikpapan. Stay bright and cheerful always. General Manager
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e***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 week(s) ago
A very strategic hotel, close to malls and various culinary options. I've stayed twice in a bunk bed room, which is perfect for families with young children.
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Accommodation's Reply
18 Nov 2025
Dear Ms. Erika, Max wishes you a bright and cheerful day! Thank you for choosing to stay with us again and for rating our facilities and services. We are very glad that you had a wonderful and unforgettable experience with your beloved family. We are all honored to welcome you and your family for the third time at MaxOne Balikpapan. Stay bright and cheerful always. General Manager
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H***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 6 week(s) ago
The hotel staff is very friendly, so don't hesitate to ask questions. And the rooms are always clean.
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Accommodation's Reply
18 Nov 2025
Dear Ms. Helda, Max wishes you a bright and cheerful day! Thank you for using our service and taking the time to share your impressions about our facilities and services. We are very glad that you had a pleasant and memorable experience. We will share your comments with all our staff. We are very happy to wait and welcome you back to MaxOne Balikpapan. Stay bright and cheerful always. General Manager
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Verified Traveler
icon-origin-TRAVELOKA
5.0
/10
Reviewed 6 week(s) ago
My ID card had to be confiscated, and I felt unsafe and uncomfortable. The room I booked was non-smoking, but it smelled of cigarettes and had an ashtray.
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Accommodation's Reply
18 Nov 2025
Dear Guest, Max wishes you a bright and cheerful day! Thank you for staying with us and reviewing your experience. We appreciate and appreciate your feedback. We apologize for the inconvenience caused. We request a valid ID card for every registration and will return it immediately after the registration is completed. We apologize for the inconvenience caused and will check again soon. We sincerely hope to welcome you back to MaxOne Balikpapan and to provide you with good service again. Bright and cheerful. General Manager
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Sella 1.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.7
/10
Reviewed 6 week(s) ago
I always stay at this hotel and it's my regular hotel. The hotel staff are friendly and kind. The hotel is clean and has complete facilities, but please pay attention. The AC in the room I stayed in was not cold so I didn't get a good night's sleep and didn't get enough sleep because the AC in the room wasn't cold. I slept until I was sweating and didn't have a comfortable rest. Please pay attention to the facilities in each room. I want to complain but it's already midnight. Surely the technicians have already rested. Thank you Sis I often get rooms with AC that aren't cold.
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Accommodation's Reply
13 Nov 2025
Dear Ms. Sella, Max wishes you a bright and cheerful day! Thank you for your review. We are very sorry to hear that your stay at MaxOne Balikpapan Hotel was not satisfactory, especially regarding the air conditioning in your room not working properly. We apologize for the inconvenience caused. Your feedback is very important to us and we will follow up with the relevant team to evaluate and make improvements immediately. The hotel's technicians are available 24 hours a day to resolve any complaints submitted to us. If there is a complaint about guest satisfaction, it is our first priority, and we are committed to continuously improving the quality of our services and facilities. We hope that you will give us the opportunity to prove our development in the future. We welcome you to MaxOne Balikpapan and will always take care of you. Thank you. Bright and cheerful. General Manager
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Muhammad Y.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 7 week(s) ago
Strategic location and good service
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Accommodation's Reply
04 Nov 2025
Dear Mr. Muhammad Wai, Max wishes you a bright and happy day! Thank you for staying with us and for your kind review. We look forward to welcoming you back to Maxone Balikpapan. Stay bright and cheerful always. General Manager
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M***M
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 7 week(s) ago
It was a great stay at this hotel. The staff was friendly, the food was delicious, and the menu was varied. I will definitely stay at this hotel again next time.👍👍👍
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Accommodation's Reply
04 Nov 2025
Max wishes you a bright and happy day! Thank you for staying with us and taking the time to share your feedback on our facilities and services. We are pleased to hear that you had a pleasant and memorable experience. We look forward to welcoming you back to MaxOne Balikpapan. Stay bright and cheerful always. General Manager
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Number of reviews per page
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40