Sunway Hotel Georgetown Penang
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Overall Ratings & Reviews Sunway Hotel Georgetown Penang
Traveloka (3,316)
Other sources (1,000)
8.6
Very Good
From 3,316 reviews
Provided by travelers on
Cleanliness
8.9
Room Comfort
8.8
Meal
8.3
Location
8.9
Service and Facilites
8.7
People often mention about Sunway Hotel Georgetown Penang
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Room Space (26)
Surroundings (24)
Staff Friendliness (24)
Bedroom (24)
Distance to City Center (22)
Accessibility (20)
Bathroom (20)
Hotel Area (19)
Wifi (18)
Ambiance (17)
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Traveler Reviews Sunway Hotel Georgetown Penang
Number of reviews per page
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40
Customer reviews
MM
Mel M.
Medical
10.0
/10
Reviewed 1 week(s) ago
THE HOTEL IS VERY GOOD BUT UNFORTUNATELY MY DAD FALLED IN THE BATHROOM AND COULDN'T WALK WITH ONE BODY.... PLEASE NOTE IF YOU SEE SOMEONE BRINGING A WHEEL CHAIR, PLEASE PREPARE ANTI-SLIP IN THE BATHROOM. LUCKY MY DAD DIDN'T PASS AWAY.
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Accommodation's Reply
03 Feb 2026
Dear Ms. Mel M.: Sunway Georgetown Hotel sincerely apologizes for the inconvenience you experienced during your stay.
We take this matter very seriously. Your comfort and safety are always our top priority, and we are continuously working to enhance security in our guest rooms.
We sincerely hope that this incident will not cause you any further inconvenience. We appreciate your support and valuable feedback. We look forward to welcoming you back soon.
Thank you from the Hotel Management Team.
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MY
Merry Y.
Medical
8.5
/10
Reviewed 2 week(s) ago
The hotel is ok, close to food places, the staff is nice, the room is quite clean, but the carpet, curtains and bed already look old... thanks
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Accommodation's Reply
30 Jan 2026
Thank you very much, Mary.
Sunway Georgetown Hotel is delighted that you were satisfied with our excellent service and location. We are committed to improving our in-room amenities to provide you with even greater comfort during your stay. We appreciate you recommending our hotel to your friends and family. We look forward to welcoming you again.
Thank you for choosing us for your stay in Penang.
Sincerely, The Hotel Management Team
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I***g
Medical
8.5
/10
Reviewed 2 week(s) ago
The hotel is clean, close to culinary
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Accommodation's Reply
03 Feb 2026
Dear Valued Guest,
Sunway Hotel Penang George Town is delighted that you were impressed with the cleanliness and convenient location of our hotel. We hope you will recommend our hotel to your friends and family. We look forward to welcoming you back soon!
Thank you for choosing us as your first choice for your stay in Penang.
Thank you! The Hotel Management Team
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Verified Traveler
10.0
/10
Reviewed 2 week(s) ago
A pleasant experience at the Sunway Penang Hotel. It's close to everything, close to street food, and the staff are friendly.
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Accommodation's Reply
29 Jan 2026
Dear Valued Guest,
Sunway Hotel Penang George Town is delighted that you were satisfied with our services and convenient location. We hope you will recommend our hotel to your friends and family. We look forward to welcoming you back soon.
Thank you for choosing our hotel in Penang.
Sincerely, The Hotel Management Team
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NL
Natalia L.
8.5
/10
Reviewed 2 week(s) ago
It was a good stay. The location is good.
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Accommodation's Reply
26 Jan 2026
Dear Natalia,
Greetings from Sunway Hotel Georgetown.
We are glad you find our location strategic. Please recommend us to your friends and family, we look forward to welcoming you back soon.
Thank you for making us your preferred hotel in Penang.
Regards,
The Management
J***n
9.4
/10
Reviewed 3 week(s) ago
Very good service. Considerate of people with special needs. Enjoyed the stay here.
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Accommodation's Reply
20 Jan 2026
Dear Valued Guest,
Greetings from Sunway Hotel Georgetown.
We are glad to hear that our service met your expectations and you had a pleasant stay with us. Please recommend us to your friends and family, we look forward to welcoming you back soon.
Thank you for making us your preferred hotel in Penang.
Regards,
The Management
a***a
Staycation
8.5
/10
Reviewed 4 week(s) ago
I absolutely love staying at this hotel. Every time I visit Penang, I always stay here. The rooms are spacious, the access is easy, and most importantly, there's a food court just steps away, so you never have to worry about going hungry.
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Accommodation's Reply
13 Jan 2026
Dear Valued Guest,
We are delighted that you enjoyed your stay at Sunway Georgetown Hotel Penang and that you were satisfied with our spacious and comfortable rooms. We hope you will recommend our hotel to your friends and family. We look forward to welcoming you again.
Thank you for choosing us for your stay in Penang.
Thank you.
The Hotel Management Team
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Verified Traveler
10.0
/10
Reviewed 5 week(s) ago
I was impressed by the hospitality of the staff, also like the clean and tidy room.
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Accommodation's Reply
09 Jan 2026
Dear Valued Guest,
Greetings from Sunway Hotel Georgetown.
We are glad to hear that our service and room condition suit your needs. Please recommend us to your friends and family, we look forward to welcoming you back soon.
Thank you for making us your preferred hotel in Penang.
Regards,
The Management
sc
sian c.
Leisure
8.5
/10
Reviewed 5 week(s) ago
Good location, good service. Lots of food stalls in front.
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Accommodation's Reply
06 Jan 2026
From Sien C.
We are delighted that you were impressed with the excellent service and convenient location during your stay at Sunway Georgetown Hotel. Thank you for recommending our hotel to your friends and family. We hope to welcome you back again soon.
Thank you for choosing us for your stay in Penang.
From the Hotel Management Team
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a***a
9.1
/10
Reviewed 6 week(s) ago
Near New Lane Street Food... but not all the food is delicious... San Cafe Char Kue Teoy Penang is delicious... For stalls that don't have prices, ask first before ordering so you don't pay too much... Good location... in the middle of town, close to everywhere... easy to find food...
Busy from afternoon to night...
Nice hotel... clean... but not soundproof... people walking in the hallway and talking can be heard...
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Accommodation's Reply
09 Jan 2026
Dear Valued Guest,
Sunway Georgetown Hotel, Penang, is delighted that you enjoyed the cleanliness and convenient location of our hotel. We are committed to continuously improving our facilities to ensure your stay is as comfortable as possible. We hope you will recommend our hotel to your friends and family. We look forward to welcoming you back soon.
Thank you for choosing our hotel in Penang.
The hotel management team looks forward to welcoming you again.
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C***a
Medical
9.4
/10
Reviewed 6 week(s) ago
Room cleaning was timely. The receptionist was informative when asked about local culinary delights.
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Accommodation's Reply
02 Jan 2026
Dear Valued Guest,
Sunway Georgetown Hotel, Penang is delighted that you were satisfied with our services. We hope you will recommend our hotel to your friends and family. We look forward to welcoming you back soon. Thank you for choosing Sunway Georgetown Hotel, Penang.
Sincerely, The Hotel Management Team
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Y***y
Leisure
9.1
/10
Reviewed 6 week(s) ago
Good stay. As always, this will be my number one hotel whenever I'm in Penang.
1 people find it helpful
Accommodation's Reply
02 Jan 2026
Dear Valued Guest,
Greetings from Sunway Hotel Georgetown.
Welcome back and we are glad to hear that our service met your expectations. Please recommend us to your friends and family, we look forward to welcoming you back soon.
Thank you for making us your preferred hotel in Penang.
Regards,
The Management
Y***y
9.1
/10
Reviewed 6 week(s) ago
Always loving this hotel. Been here many times and it has never failed to amaze me and my family for the services.
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Accommodation's Reply
02 Jan 2026
Dear Valued Guest,
Greetings from Sunway Hotel Georgetown.
Welcome back and we are glad to hear that our service met your expectations. Please recommend us to your friends and family, we look forward to welcoming you back soon.
Thank you for making us your preferred hotel in Penang.
Regards,
The Management
V***a
Medical
10.0
/10
Reviewed 7 week(s) ago
The location and place are very good
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Accommodation's Reply
29 Dec 2025
Thank you very much.
Sunway Georgetown Hotel is delighted that you appreciate our excellent location. We thank you for recommending us to your friends and family. We hope to welcome you back again soon. Thank you for choosing us for your stay in Penang.
The hotel management team extends its sincere gratitude.
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Willy L.
Medical
9.1
/10
Reviewed 7 week(s) ago
Near to the food stalls, easy to buy food and drink
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Accommodation's Reply
29 Dec 2025
Dear Willy,
Greetings from Sunway Hotel Georgetown.
We are glad you find our location strategic and we trust our service met your expectations. Please recommend us to your friends and family, we look forward to welcoming you back soon.
Thank you for making us your preferred hotel in Penang.
Regards,
The Management
GC
Glynne C. B. E.
9.4
/10
Reviewed 8 week(s) ago
Hakim was very helpful recommending places to buy things and where to eat. The housekeeping boys were prompt and helpful in meeting all our needs. Wonderful location with many places to eat. Enjoyed the short stay.
2 people find it helpful
Accommodation's Reply
17 Dec 2025
Dear Glynne,
Greetings from Sunway Hotel Georgetown.
We are glad to hear that our service met your expectations and you find our location strategic. Please recommend us to your friends and family, we look forward to welcoming you back soon. Thank you for making us your preferred hotel in Penang.
Regards,
The Management
Verified Traveler
Medical
10.0
/10
Reviewed 10 week(s) ago
Clean hotel and strategic location to good food, durian place, and pharmacies.
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Accommodation's Reply
02 Dec 2025
Dear Valued Guest,
Greetings from Sunway Hotel Georgetown.
We are glad to hear that the cleanliness of the hotel met your expectations, and you find our location strategic. Please recommend us to your friends and family, we look forward to welcoming you back soon.
Thank you for making us your preferred hotel in Penang.
Regards,
The Management
Verified Traveler
10.0
/10
Reviewed 11 week(s) ago
When I go to Penang, I always stay at the Sunway Hotel. The rooms are spacious and clean. And best of all, the hotel's location is strategic, close to everything.
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1 people find it helpful
Accommodation's Reply
24 Nov 2025
Hello.
We are delighted that you enjoyed our room amenities and convenient location at Sunway Hotel in Georgetown, Penang. We hope you will recommend us to your friends and family. We look forward to welcoming you back soon.
Thank you for choosing our hotel in Penang.
Sincerely, Hotel Management Team
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L***y
Medical
9.4
/10
Reviewed 13 week(s) ago
There are many good places to eat around the hotel, the room is quite big and comfortable for 3 people.
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Accommodation's Reply
13 Nov 2025
Hello.
We are delighted that you enjoyed our rooms and convenient location at Sunway Hotel in Georgetown, Penang. We hope you will recommend us to your friends and family. We look forward to welcoming you back soon.
Thank you for choosing our hotel in Penang.
Sincerely,
Hotel Management Team
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L***a
9.4
/10
Reviewed 13 week(s) ago
Good location, spacious room, friendly staff
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Accommodation's Reply
11 Nov 2025
Dear Valued Guest,
Greetings from Sunway Hotel Georgetown.
We are glad to hear that our service and room condition suit your needs. Indeed, we are strategically located in the heart of George Town, near many eateries and attractions. Please recommend us to your friends and family, we look forward to welcoming you back soon.
Thank you for making us your preferred hotel in Penang.
Regards,
The Management
Number of reviews per page
20
40
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