Staff was exceptional! Room was very comfortable and clean. The only thing that we didn’t realize when we booked is that when there’s a cruise ship docked there is absolutely no view, all you see is the side of a ship. However when there is not one docked, it is beautiful and very peaceful! We loved the location and felt very safe.

Yes

Very clean, very quiet and modern and roomy.

Would definitely stay there again

Desk service was great, location for what we wanted to see was perfect. Clean, new, just a nice experience.

The staff was friendly and welcoming. The room was lovely and quiet with great views of the port. The restaurant had excellent food with very friendly staff. The adjacent location to the terminal was phenomenal.

Orina and Sabrina are great, give them a raise!

Being located between cruise ships made for little views and did not have the Italian “vibe”we were looking for….

The hotel was right at the port where all the major cruise ships dock…the rooms were very spacious and an added plus was that whatever drinks were in the refrigerator was free, not too many hotels do that! Breakfast was also included. We thought it was very walkable to get where we wanted to go from hotel… had a great stay and will stay there again.

I highly recommend this place. It is very good in every aspect.

N/a

Close to port for ferry

Great location if going on a cruise from Naples. Walk out the door and you’re at the ship.

So I booked this property not knowing much about it. It is unique in its location in that it is inside the Stazione Maritimma, a huge building that is the entry of cruise ships into Naples. Very nice boutique property, modern, clean and quiet, out of the manic bustle of Naples but walkable to everything, and transportation 24/7 with buses and taxis. The staff were wonderful albeit their English could be better. Special shout out to Tina & Francesco at the bar who were a joy to be around with at the end of long days of touring. 2 big issues. 1. The rules of the hotel state you cannot bring in outside food or drink which I think is ridiculous given that the hotel policy also is that you only have the in room mini bars stocked your first day and do not restock it after! So you have to rely on a vending machine working for drinks. The machine did not always work & I found myself being thirsty in my own room with nothing but tap water, which was pretty annoying especially in the middle of the night. I will say there was a young man, maintenance (?) who noticed my struggles with the vending machine & helped me without me asking. 2. They do not understand the concept charging your bar tab to your room. They take your room number, and when you are finished the bartender walks you to the front desk where you pay for what you had. Silly, unusual, inefficient, and hard on the bar staff. All in all I reccomend the property but be aware of these weird little quirks.

Fantastic option if you are due to embark on a cruise but want to be able to explore Naples for a day and night. Staff amazing, room fantastic size so would highly recommend, just don’t eat at venue as food quality is the only thing that lets it down.

Great location for catching ferry to capri

If you are looking to take one of the Ferry's out of Naples, and need to spend the night then Smart Hotel Napoli is the right choice. It is right next to a few different Ferry companies, and also where the Cruise Lines come in. It is in a busy area, however the Hotel is in a side, quiet area of an old Ferry building. We had to take a few minutes to find it, as the entrance is on a corner of the building. Check-in was quick and easy, and the staff were nice and friendly. Our room was clean and spacious. There was a small sitting area, the bedroom, and the bathroom. We did have an outside balcony area which was nice, though the days we stayed were humid outside. Luckily, the air conditioning was working. There is a restaurant right outside the check-in area with a full bar. Breakfast is included, and there was a nice selection and ample seating in the area. We enjoyed our stay, and are happy to recommend to others.

Great staff Wonderful Location !

Great location.

Great location , clean .