Mercure Surabaya Manyar

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Overall Ratings & Reviews Mercure Surabaya Manyar

Traveloka (497)
Other sources (12)
9.0
Exceptional
From 497 reviews
Provided by travelers on
Cleanliness

9.1

Room Comfort

9.1

Meal

8.6

Location

9.1

Service and Facilites

8.9

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寝室 (70)
雰囲気 (67)
スタッフの親切さ (62)
バスルーム (62)
部屋のスペース (60)
ホテルエリア (52)
市内中心部までの距離 (50)
周囲 (48)
防音 (46)
アクセシビリティ (43)
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Traveler Reviews Mercure Surabaya Manyar

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Customer reviews
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aulia s.
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Leisure
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10.0
/10
Reviewed 1 week(s) ago
Service and close to city center
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Dr. Y.
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8.8
/10
Reviewed 2 week(s) ago
The staff is friendly, and the cleanliness is great.
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K***i
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8.5
/10
Reviewed 2 week(s) ago
Overall, it is a good hotel and value for money
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I***i
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9.7
/10
Reviewed 3 week(s) ago
Easy check-in process, good service, helpful staff.
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1 people find it helpful
Zakarias D. G. R.
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10.0
/10
Reviewed 3 week(s) ago
Thank you for serving us well
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I***h
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Business
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8.5
/10
Reviewed 4 week(s) ago
It was damaged on the ceiling when raining, and I got an upgraded room, thank you Mercure
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I***h
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Business
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8.5
/10
Reviewed 4 week(s) ago
Comfort for a short trip and with drop-off car
1 people find it helpful
M***y
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10.0
/10
Reviewed 6 week(s) ago
The Mercure Manyar Hotel is spacious and comfortable, with rooms and bathrooms. The breakfast is varied and delicious, and the staff is friendly and welcoming. We hope to stay here again sometime soon.
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1 people find it helpful
C***a
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Transit
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8.9
/10
Reviewed 8 week(s) ago
Clean, many restaurant choices along the road, hotel is still new
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1 people find it helpful
Verified Traveler
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Business
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8.5
/10
Reviewed 8 week(s) ago
Strategic location and quite comfortable
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A***s
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Staycation
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8.8
/10
Reviewed 9 week(s) ago
The hotel staff is friendly, check out time is not rushed, the room is comfortable but not very soundproof, the interior is nice and clean, the location is close to the culinary center but at certain times it is a bit congested
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A***a
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Staycation
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8.1
/10
Reviewed 9 week(s) ago
Overall, the stay was decent, but there were a few issues. The bathroom didn’t have hand or face towels, and the shower hose was leaking, causing water to spray around. The lobby area could be improved for easier drop-off and pick-up. The breakfast buffet selection was quite limited.
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J***a
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Staycation
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8.4
/10
Reviewed 9 week(s) ago
Parking is difficult, because at that time there was a repair of the gutters
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1 people find it helpful
R***y
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Leisure
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10.0
/10
Reviewed 10 week(s) ago
The hotel service is very friendly and the location is strategic
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Verified Traveler
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10.0
/10
Reviewed 10 week(s) ago
The hotel's location is easily accessible from any direction. Besides the on-site dining, there are plenty of restaurants nearby, easily accessible, even just a short walk across the street, where you'll find delicious traditional food vendors.
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A***b
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Staycation
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9.1
/10
Reviewed 10 week(s) ago
Highly recommended hotel with tranquility
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1 people find it helpful
Verified Traveler
icon-origin-TRAVELOKA
8.4
/10
Reviewed 10 week(s) ago
I wasn’t really planning to write a review for this hotel, but since the request kept appearing in my email, I decided to share my thoughts. When I booked through Traveloka, I was quite excited — after all, it’s listed as a four-star hotel. However, upon arrival, my expectations met a rather different reality. The hotel turned out to be smaller than I had imagined, with very limited parking space (some guests had to park along the street or on the sidewalk). There was no garden area or swimming pool, and the room felt quite compact, even though I had already checked the description beforehand. The lighting inside the room was also quite dim — perhaps intentionally to create a romantic ambiance, though for me it felt a little too dark. I couldn’t help but wonder, have hotel star standards changed over time, or am I simply being old-fashioned? Overall, it wasn’t a bad stay, but it didn’t quite match the four-star experience I had anticipated.
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R***t
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Staycation
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8.5
/10
Reviewed 11 week(s) ago
The bed wasn't very clean. The room telephone wasn't working. The room was small. The hotel lights were very dim and not bright.
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Kartika D.
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Transit
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10.0
/10
Reviewed 11 week(s) ago
The hotel staff was very friendly and helpful at check in.
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Verified Traveler
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10.0
/10
Reviewed 12 week(s) ago
It's a great place to stay, to relax, and to work in the room. Comfort and with HD Google TV.. nice and enjoying.
1 people find it helpful
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