Staff very helpfull and polite

Have stayed here several times but this time it was special for my husband's birthday, unfortunately there was a problem with the room (severe leak, heavy water coming out of the light) causing some items to get wet this also made us wait for repairs +/- 1 hour. The sink faucet was also really tight. Even though this had never happened before. From the management immediately apologized to our room by providing 2 Coffees & 2 croissants besides we got an additional free late check-in until 15:00. Thank you Grand Mercure, hopefully it doesn't happen to other visitors. Will still be one of the hotels to stay again in Malang

Friendly and comfortable. Good food.

The entire staff was incredibly friendly and helpful when I left souvenirs, which were carefully stored. Upon check-out in the morning, I requested a takeaway breakfast, and it was incredibly generous. The food was also delicious. My boss and I absolutely loved it.

Overall, our stay at the Grand Mercure Mirama was very satisfying. We also enjoyed the Chinese food and Japanese (sushi) restaurants. This hotel prioritizes not only comfort but also health. All the staff were friendly, even the security and parking attendants were friendly. The hotel is spacious, with plenty of staff on hand to help us with any questions. The hotel room was clean and the facilities were excellent. We were generous with free mineral water, with four available. There was also pre-made tea, and complimentary fruit and snacks. The room and bathroom facilities were also very satisfying. As for the amenities outside the room, we only enjoyed the restaurant. There was a welcome drink at the cafe across the lobby, but we didn't take it because we were looking for food. So, we'll skip this review and move on to the restaurants. We went to the Indonesian restaurant (breakfast), the Japanese restaurant, and the Chinese restaurant. We understand that hotel restaurant food is usually smoother in flavor. This is just our opinion, and it may not be the same for others. Of the three, the Japanese restaurant was a bit lacking in my opinion. We tried the salmon sushi, but the salmon lacked flavor. Could it be that the salmon was sliced too thinly? The wasabi wasn't spicy enough. The ramen broth was too thick, making it difficult to stir. The Chinese food had a really good taste and texture. Moving on to the breakfast menu at the Indonesian restaurant, it was varied and delicious. The flavors weren't as strong as most Indonesian food, perhaps because hotels usually make the flavors smoother. If you stay here, you don't have to bother looking for East Javanese specialties; they have almost everything on the breakfast menu. Even the traditional cakes. If you come here, you must try them 😁 I love the traditional cake (I forgot the name), it's green, and it smells really good of leaves like suji or pandan leaves. The salad dressing is really delicious and the vegetables are fresh. The fruit juice is real, sugar-free. The sweetness comes from the fruit. Maybe an addition, some dishes are too smooth for Indonesian specialties, like rawon and Malang meatballs. So that it has a truly Indonesian flavor. ☺️👍

Meal is good, staff friendly, and the room is clean and comfortable.

If you go to Malang city, you must stay here... very very nice and services

Staff are friendly and responsive to left behind items.

We were very satisfied with our staycation at the Grand Mercure, Malang. The entire team was friendly and ready to assist us with anything we needed. The check-in process was very fast, assisted by Ms. Dita. The room was very spacious and had a mountain view. Thank you, Grand Mirama, for making our anniversary so memorable 🥰

Must remain friendly and there must be a room for smokers

The staff is very friendly, the ambiance is very good, the bed is very comfortable & clean, the hotel design is nice. But unfortunately the check in time is not according to the time informed on Traveloka 14.00 but when I arrived on time at 14.00 I still had to wait +- 1 hour because the room was not ready, they said I could enter around 15.00; but when checking out it had to be on time at 12.00 the next day, maybe it could be more considered, thank you

Ordered 1 large bed but was given 2 connecting beds, which is not very pleasant.

Very child-friendly, besides being able to swim, there is an agenda for children to cook together.

We like the guest room. It is spacious and has a light color ambience, and the hotel staff are friendly.

The ballroom connected to the hotel greatly facilitates mobility. The views inside and out of the room windows are beautiful.

Spacious parking, beautiful, varied food, delicious taste

The outdoor restaurant service is very fast, responsive and the atmosphere is comfortable.

All the staff are very friendly, the hotel is kid-friendly, and the restaurant menu is very varied... Hopefully, I can stay at the Grand Mercure again next time.

The hotel is very comfortable, the staff is friendly, the cleanliness is top, the breakfast is delicious and has lots of variety.

The staff is friendly. It's just a bit far from the city. Hehe