Maybe the breakfast menu variations will be updated again

Comfortable, clean place, delicious food, friendly service.

Great location and very green environment! I like how the hotel cares about nature and keeps everything clean and calm. Perfect place to relax.

The hotel staff is friendly and the hotel is clean.

Overall everything is okay, the staff, the atmosphere, the room, the facilities, the best thing is the breakfast is very varied. If you stay at this hotel, make sure your e-money card is registered when checking in at the reception, yesterday when I stayed I didn't notice the information from the receptionist, because I thought it was just a parking problem, it turned out because it wasn't registered and I had already checked out the next day, my e-money was deducted 108,000 because I was charged for overnight parking. Maybe the system can be simplified... For example, real guests are given a free parking card, so they don't have to use guest e-money. Thank you, hopefully it will be more successful and continue to improve.

The bathroom towels were dirty and not clean white. The pillows were also uncomfortable to sleep on.

It's been the 4th time I've stayed at this hotel but it's a shame that the variety of food today was very unsatisfactory and from the variety of food it was a little confusing to take what else to eat, especially today the hotel was very busy for the next time maybe they can improve the quality thank you overall in terms of service the staff was very good thank you ...

The room is cozy and very spacious. Unfortunately, the mattress feels dusty, and sleeping is uncomfortable because I sneeze from the dust. The food is okay, not too varied for the main course, but it's okay to fill my stomach. Will visit in here for the room and location.

It's really nice. I really feel at home here.

It's really great, if I go to Surabaya tomorrow, I'll stay at Bess Mansion again, the staff are friendly, and the food is delicious...

The hotel staff is very friendly, the food is delicious, the environment is comfortable, basically if I go to Surabaya I will come here again, the best for Bess Mansion👌

The hotel staff is friendly, the restaurant food is delicious, it's very comfortable to stay here, I'm addicted to it, next time I come here again😘

I only stopped here briefly from Malang because I had work in Surabaya at 11am. I regretted it, though, because the atmosphere was actually really nice. I haven't tried the pool yet, but I'll come back next time.

The staff was friendly. I requested a room on the 29th floor, which offered a great view of Surabaya. There's a children's pool and a mini playground.

nice, we are looking for a pool that is ok for children and satisfying

Breakfast is pretty good, but unfortunately, it's chaotic when it's busy, and there's not enough seating. There's a kids' pool on the 10th floor, but unfortunately, there's no place to sit while waiting. There's a pool on the 9th floor, but there's not enough space to sit and put clean clothes.

The hotel offers complete facilities and is quite clean. Unfortunately, there's no staff on duty at the pool, which can be a bit confusing when trying to borrow a towel. The food is quite tasty and the menu is varied. If your kids enjoy watching trains, I recommend booking a room facing Jl. A. Yani.

Clean hotel, clean rooms, good food...👍 Highly recommended...👍 I've stayed here twice...👍

The hotel is very comfortable. The rooms are comfortable, feel very modern, and are quite clean. The swimming pool is excellent, with a very rejuvenating infinity design. The resort is clean and the food is delicious. However, the hot water in the room doesn't work. The lobby and surrounding area are a bit dirty and unattractive. It needs a more creative design, and there's a lot of cigarette ash scattered around.

Large, comfortable, and clean rooms. Strategic location