Mandala Cham Bay Mui Ne

Explore Mandala Cham Bay Mui Ne
7.8
Pleasant
From 135 reviews
Provided by travelers on
Cleanliness

8.0

Room Comfort

7.8

Meal

7.2

Location

7.3

Service and Facilites

7.6

People often mention about Mandala Cham Bay Mui Ne
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Distance to City Center (8)
Activity Option (7)
Family Friendly (6)
Staff Friendliness (6)
Room Space (6)
Bathroom (6)
Taste (6)
Accessibility (5)
Check-in/out Time (5)
Soundproof (5)
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Traveler Reviews Mandala Cham Bay Mui Ne

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Customer reviews
Phước N. T. B.
icon-origin-TRAVELOKA
7.5
/10
Reviewed 1 week(s) ago
The room is ok, comfortable and spacious but far from the center. The food downstairs is expensive and not delicious, especially the pho and fish noodle soup.
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Accommodation's Reply
14 Nov 2025
Dear Guest: Thank you very much for your comments regarding your stay at our hotel. We are pleased that you enjoyed the comfort and spaciousness of our rooms. Our hotel is located quite far from the city center, and we apologize that our Vietnamese dishes, such as pho and fish noodle soup, did not meet your expectations. We appreciate your comments and will work with relevant departments to improve the quality of our food and service, including our prices. We sincerely look forward to welcoming you back and providing even better service. Thank you.
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Anne m.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 4 week(s) ago
beautiful resort, quiet, new interior, very suitable for relaxation, friendly and enthusiastic staff when I checked in early
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1 people find it helpful
Accommodation's Reply
31 Oct 2025
Thank you for sharing your experience at our resort. We are so glad you enjoyed the peaceful atmosphere, the new decor, and the attentive service from our staff, especially when you arrived early. We look forward to welcoming you back soon!
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Uyên N.
icon-Leisure
Leisure
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9.7
/10
Reviewed 12 week(s) ago
My family enjoyed the experience here, it has full amenities, clean rooms, very enthusiastic staff and receptionists, not like the feedback, breakfast is just okay. If there is a chance next time, we will definitely come back.
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3 people find it helpful
Accommodation's Reply
13 Sep 2025
Thank you for choosing us and taking the time to share your experience here! We are happy to know that everyone is satisfied with the facilities, clean rooms and enthusiastic staff. Regarding breakfast, thank you very much for your feedback, we will try to improve to bring a better experience next time. We look forward to welcoming your family back soon!
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thuy h.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 12 week(s) ago
Beautiful space, full of amenities around, clean beach. Friendly staff
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2 people find it helpful
Accommodation's Reply
13 Sep 2025
Thank you so much for taking the time to share your experience here! We are happy to know that you are satisfied with the space, facilities and friendliness of the staff. We hope to welcome you back in the future!
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N***n
icon-origin-TRAVELOKA
8.5
/10
Reviewed 12 week(s) ago
The housekeeping staff was not happy, they didn't change the water when they cleaned the room. When I asked for water, they said to give me the bottle and I would change the water. Everything else was ok. The staff was fine.
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2 people find it helpful
Accommodation's Reply
29 Aug 2025
Thank you for taking the time to share your experience at the hotel. We are sorry to hear that the housekeeping service was not as comfortable and convenient as expected, especially in replenishing drinking water. We will discuss this with the relevant department immediately to improve and serve our customers more attentively. We are glad that you were satisfied with other aspects of your stay, and we look forward to welcoming you again soon.
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HoàngHưng P.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 13 week(s) ago
Diamond lobby is beautifully designed and luxurious.
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2 people find it helpful
Accommodation's Reply
22 Aug 2025
Dear Guest, Thank you for your compliments to the Diamond Lounge. We are pleased that the design and space here has made a good impression on you. We look forward to welcoming you back in the near future. Best regards,
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HoàngHưng P.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 13 week(s) ago
Small room, unstable internet and too crowded
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1 people find it helpful
Accommodation's Reply
22 Aug 2025
Dear Guest, Thank you for taking the time to share your experience. We apologize for any inconveniences regarding room size, internet connection and overcrowding. We will take note of your comments to improve our services in the future. We look forward to welcoming you back and providing you with a more comfortable stay. Best regards,
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L***e
icon-Staycation
Staycation
icon-origin-TRAVELOKA
5.8
/10
Reviewed 16 week(s) ago
The service was very poor. The receptionist did not know the restaurant's opening hours.
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3 people find it helpful
Accommodation's Reply
15 Aug 2025
Dear Guest, We are sorry to hear that your experience was not as expected, especially regarding the service information and the support attitude from the reception. The hotel will review and retrain the staff to ensure that they are aware of the restaurant's operating hours and accompanying services, in order to serve you better in future stays. We appreciate all comments and hope to have the opportunity to welcome you back for a more satisfying experience.
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LE THI M. T.
icon-origin-TRAVELOKA
5.0
/10
Reviewed 16 week(s) ago
Parking guide staff does not support guests. Hotel has no parking Bad service, too crowded and chaotic. Never stayed at a 4-star hotel and had to queue for the elevator. Breakfast did not have many dishes, bad and chaotic. Will never come back a second time
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2 people find it helpful
Accommodation's Reply
07 Aug 2025
Dear Guest, First of all, we would like to thank you for taking the time to share your experience at the hotel. We are sorry to hear that the service this time did not meet your expectations. We would like to acknowledge your feedback on the parking area, the staff's support attitude, as well as the quality of breakfast and the elevator experience. These are very important comments for us to review our service process and make appropriate adjustments to improve the quality of our service. Once again, we sincerely apologize for the inconvenience you have encountered. We hope that in the future, we will have the opportunity to serve you better if you have the opportunity to return. Sincerely,
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Pham T. P.
icon-origin-TRAVELOKA
5.0
/10
Reviewed 16 week(s) ago
1.Required deposit of 2 million VND per room upon check-in, an unreasonable request like using the guest's money 2.The parking area is not enough for guests to stay, can't find a parking space and have to walk very far 3.The lobby area to enter the reception to check-in is not available, walking around
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2 people find it helpful
Accommodation's Reply
01 Aug 2025
Thank you for sharing your sincere comments after your stay at the hotel. Regarding the deposit, this is a general regulation to ensure the costs incurred during the stay. However, we acknowledge your opinion and will review the way of communication to avoid causing misunderstandings or discomfort for guests. Regarding the parking lot, we sincerely apologize for the inconvenience you encountered. Due to limited space during peak times, parking may not be convenient and we are looking for solutions to improve in the near future. Regarding the reception entrance area, we also acknowledge to adjust the instructions and signs to help guests move more easily. We look forward to having the opportunity to serve you better in the next stay.
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Nguyen M. D.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 20 week(s) ago
The pinnacle of relaxation, 10 quality points 😗
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3 people find it helpful
Accommodation's Reply
15 Jul 2025
Thank you very much for your “10 points for quality” compliment! It was a pleasure to accompany you on your vacation and bring you a memorable vacation experience. We look forward to welcoming you back soon!
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Van B.
icon-origin-TRAVELOKA
7.0
/10
Reviewed 21 week(s) ago
East, unprofessional service with price 12 million for 3 rooms
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6 people find it helpful
Accommodation's Reply
15 Jul 2025
Thank you for sharing your comments after your stay. We are sorry that your experience this time did not meet your expectations, especially in terms of service quality compared to cost. The hotel will take note of your feedback and will seriously consider improving to bring a more worthy experience to customers. We hope to have the opportunity to serve you better on your next visit.
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h***n
icon-origin-TRAVELOKA
8.7
/10
Reviewed 28 week(s) ago
3N2D experience, overall the trip was interesting, satisfied with the hotel. The swimming pool is nice, however the slide in the children's pool is made of cement and the friction ruined my child's swimsuit. The hotel should have a solution to change this material.
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7 people find it helpful
Accommodation's Reply
16 May 2025
Thank you for sharing your experience. We are glad that you are satisfied with the hotel. We apologize for the problem with the children's pool slide and will consider changing the material to ensure safety. We look forward to welcoming you again!
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V***o
icon-origin-TRAVELOKA
8.0
/10
Reviewed 28 week(s) ago
Staying within the price range, but don't expect much, because it's a hotel apartment style so it's not very connected, there's no staff to contact before checking in to guide like their process, probably because it's too crowded on holidays, because the price is mid-range so the service is for the majority so it's not suitable for those who like hustle and bustle, just sharing more information
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8 people find it helpful
Accommodation's Reply
16 May 2025
Thank you for sharing your experience. The team appreciates your comments about the contact process and privacy in the experience. Due to the busy holiday season, we may not have been able to fully handle it, we hope you understand. We hope to have the opportunity to serve you better next time!
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T***G
icon-origin-TRAVELOKA
9.4
/10
Reviewed 29 week(s) ago
The problem that makes me most dissatisfied is the parking lot, not enough for guests to park, have to park 500m-1.5km away, very inconvenient. But in return, it is comfortable, fun, beautiful view, many amenities, friendly staff. In general, except for the parking lot, everything is fine.
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7 people find it helpful
Accommodation's Reply
16 May 2025
Thank you for sharing your experience. We apologize for the inconvenience with the parking lot, we will try to improve this issue. We are glad that you are satisfied with the space, facilities and service. We look forward to welcoming you again soon!
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T***n
icon-Staycation
Staycation
icon-origin-TRAVELOKA
6.4
/10
Reviewed 35 week(s) ago
5 star hotel but like a market. Bad service. No parking.
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4 people find it helpful
Accommodation's Reply
03 Apr 2025
Dear Sir/Madam, Thank you for sharing your great experience with Mandala Cham Bay Mui Ne. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. We would love to hear more about your experience, so that we can use your valuable feedback to deliver an even better experience next time. You may reach us anytime at the contact information. Once again thank you so much for sharing your experiences, and we hope your next visit will be as pleasant as the previous one. Best regards, Mandala Cham Bay Mui Ne.
Ho Thi D. T.
icon-origin-TRAVELOKA
7.0
/10
Reviewed 41 week(s) ago
On the 6th day of Tet, my family went to Mui Ne and made a mistake in choosing Mandala through the photo. What a terrible experience. 5-star resort paradise??? Where is the high-end resort? It's no different from the apartment complex I'm living in. There's no parking while the land area is too large. Going to Nghi Duong is like torture, checking in without a single employee. I couldn't even carry a backpack for a baby down the car. Let alone an adult's suitcase. Food and drink are terrible, there aren't many choices. I have to say there aren't any. If you want to eat, you have to go 40 minutes away. Which resort service has guests check in at 3am? At 5am, everything from the swimming pool to the kid club is closed. The escalator to the beach is dirty. You can't turn on the fan, it's stuffy and hot. The beach is too dirty. I'm from Nha Trang and have experienced most resorts. This is the first time I've had such a bad experience.
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11 people find it helpful
Accommodation's Reply
15 Jul 2025
Thank you for taking the time to share your experience at the hotel in detail. First of all, we sincerely apologize that your and your family's New Year's holiday did not go as expected. We are sorry to hear that the service, amenities, facilities and overall experience did not meet your expectations. Your feedback is extremely valuable, and we have noted all your comments from reception, luggage assistance, check-in time, pool area - kid club, hygiene, to dining experience and sea connection. The hotel management will review the entire operating process to evaluate and improve, ensuring that these shortcomings do not recur in the future. Once again, we sincerely apologize and look forward to the opportunity to serve you better in the future — if possible, we hope to discuss further to listen more specifically and apologize directly. Sincerely.
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T***i
icon-origin-TRAVELOKA
5.0
/10
Reviewed 42 week(s) ago
The hotel is beautiful but too far from Mui Ne, from the center of Mui Ne you have to drive 20-30km to get there, check-in procedures are complicated, the rooms smell very bad, inconvenient to move around.
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2 people find it helpful
Accommodation's Reply
15 Jul 2025
Thank you for sharing your experience at the hotel. We are sorry that this vacation did not bring you complete satisfaction, especially in terms of travel distance, room smell and check-in process. The hotel would like to acknowledge all comments and will coordinate with relevant departments to improve service quality and enhance the customer experience. We hope to have the opportunity to welcome you back under better conditions to overcome the negative impressions from your last stay. Sincerely thank you.
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T Quyn
icon-origin-TRAVELOKA
10.0
/10
Reviewed 59 week(s) ago
Friendly and enthusiastic staff, very good pool and restaurant service, clean and comfortable rooms
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11 people find it helpful
Accommodation's Reply
04 Oct 2024
Dear Sir/Madam, Thank you very much for spending time to feedback about the service of Mandala Cham Bay Mui Ne. We are very pleased that you had a good experience at the hotel. Your satisfaction is the motivation for us to strive every day. Wishing you lots of health, happiness and peace. We look forward to welcome you again in the near future. Best regards.
Bui T. N. A.
icon-origin-TRAVELOKA
9.4
/10
Reviewed 64 week(s) ago
A bit far from the center, but the area below the hotel has many convenient stalls. Friendly staff, swimming pool area suitable for children, many integrated entertainment facilities. Very satisfied
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6 people find it helpful
Accommodation's Reply
17 Sep 2024
Dear Sir/Madam, Thank you very much for spending time to feedback about the service of Mandala Cham Bay Mui Ne. We are very pleased that you had a good experience at the hotel. Your satisfaction is the motivation for us to strive every day. Wishing you lots of health, happiness and peace. We look forward to welcome you again in the near future. Best regards
Number of reviews per page
20
40