From the moment we arrived the staff embraced us with history of our hotel. We were taken to our room and fully informed of all amenities that the hotel had to offer. We took advantage of the beautiful rooftop bar with its astounding views of the city and Alhambra. The spa was excellent as well with a steam room, relaxation lounge and pool. All recommendations from their concierge staff were excellent. The location was in the heart of shopping and eating at every corner.

A unique property that is old and elegant and pristine. This hotel is a joy.

The staff was overwhelmingly, friendly and helpful.

The Palacio Gran Via was one of my favorite solo stays. I stayed here over the 4th of July weekend and felt comfortable right away. The hotel is gorgeous. My room was always clean. I am someone who tends to return to my hotel room multiple times a day to rest and recharge. Housekeeping somehow managed to tidy up while I was out each time. On a few occasions they left a sweet detail, like a chocolate or tiny bottled fragrance. Francisco and Alexia at the front desk were so kind and intuitive about my needs. I landed at 9 a.m. and sent a chat message through Expedia asking about early check-in. I had forgotten to let the hotel know in advance I'd be arriving early, so I really did not expect them to have a room ready for an early-check in at the last minute. Francisco replied almost immediately and said my room was ready, which made my whole morning. The staff in general were really warm. They always smiled, greeted me, or held the door as I passed by. It never felt forced, just genuinely thoughtful, which meant a lot since I was traveling alone. The location was great. I walked to the Alhambra, the Moorish quarter, the Catedral, and San Nicolás. I barely needed to use a ride service and felt safe even walking around at night. Would definitely stay here again.

Great Hotel and in really great location with an splendid view to the La Alhambra and the Cathedral.

Nice hotel, really appreciate the attention to good sleep with nice beds and soundproofing and pillow menu! Just the room was a bit small for the money and the layout not as functional as it could be.

Great centrally located hotel beautifully decorated, very clean, close to everything We were welcomed by Ania, who made us feel at home , she has great communication and customer service skills. Alex was very helpful and accommodating at all times. All staff were amazing and helpful . The only downside was that at breakfast time one particular staff member was ignoring us and we couldn't get our order and coffee for a long time. There were only 2 tables to serve. After waiting for 15 min my husband had to get up and ask for service. Another staff member Catherine was looking after us next morning and she was amazing and attentive. The selection and variety of food was amazing. Overall it's a great hotel that we will come back again and will highly recommend to friends.

We liked everything about the hotel - the welcome, our room, the food, the pool and the rooftop terrace, and most of all the wonderful staff. They were so kind and thoughtful and couldn't do enough for us. They made an amazing holiday even more special.

This is a class act, from the property to the staff: beautiful rooms, excellent service, convenient neighborhood.

Excellent hotel and location for visiting Granada. Very helpful staff Room 6 was beautiful. Maybe I would prefer closet was not inside the bathroom but still very lovely stay.

Great staff, we were well looked after, excellent food and drinks. Lovely building with great rooftop space, will definitely stay here again on our return to Granada.

Staff were outstanding. Rooms stylish and clean. Fabulous food. Roof top bar and restaurant fantastic. Great location. Thank you to all the hotel team.

Excellent service, very clean, beautiful breakfast room and bar area. Rooftop sitting area was great - good views and could order food and drinks there when open. Pool was heated and had a quiet, relaxing atmosphere - was for relaxing only, not for bringing little kids to.

Great place

We like everything about the hotel, the service is impeccable! I wish every Hotel would be that wonderful!

Small boutique hotel in the heart of all the action. The welcome we received was very personalized and pleasant. There are tons of small amenities like a tea service that adds tons of charm. Built in a 1905 building that once housed the city's first ever private bank. being a small hotel, there was a lot of personal attention, which was definitely very welcome. there is a Turkish style hammam / bath , which we enjoyed along with the steam room. rooftop is beautiful with views of Alhambra and the cathedral. We stayed in the Neroli Junior Suite.... wow! Gorgeous room with an original ceiling mural. Everything is ultra modern and the bathroom was massive. Couple of minor issues: 1. the lighting automation / scenes were NOT intuitive. 2. For how spacious the bathroom is, there aren't enough shelves , and the layout is not ergonomic. 3. I wish the cooling system would be more powerful. opening the windows is not ideal since its on a busy road. for eg. the bath tub is a huge gorgeous unit, but you can't access the soap from the tub!! breakfast and the staff was amazing. I loved the food and there was a good offering of healthy fruits.

Super clean and modern hotel with beautiful older design elements retained

Gorgeous hotel with outstanding service. Felt like royalty from the moment we arrived until saying the last good byes. Irene, the concierge, spent considerable time highlighting sights, restaurants, and bodegas to visit. Seemed genuinely glad to help. From the always smiling bellhops, front desk staff, breakfast staff, to the cleaning help, everyone was extremely friendly and helpful. The only very small negative was someone in the bar who ran after us as we stepped into the elevator concerned that we were heading to the roof without being a guest. Perhaps our clothes? Oh, really didn't mar a wonderful experience. After showing interest in the Washing Irving book, my wife was given a copy by Irene. Such a sweet gesture. The rooms were very beautiful and bedding superb. Baths are great with both shower and bath. Bonus for auto bidet... Breakfast has a wonderful selection of local foods. Cooked food on request. Not your ordinary hotel breakfast. Need to get their garlic hummus recipe. Breads, sweets, fruit, meats, cheeses, yogurt bar with every spice, etc. Just very unique.

This is a lovely and classy property with absolutely stunning views of the Alhambra from the rooftop. The front desk, concierge and help are top notch. I think we had a subpar dining experience with one of the dishes but perhaps that was a one-off. Also, the parking and driving access to this place is confusing so… avoid driving if you can! The rooms are gorgeous and truly luxurious

Fantastic hotel and wonderful staff!