Maximum Refund

Get a 80% of what you paid when canceling non-refundable booking.

Highly Flexible

Your non-refundable booking can be canceled at the last minute—up to 1 day before check-in date.

Hassle-free Process

No hassle, no fuss. You only need to use the refund feature via Traveloka App to request for a refund, and that's it.

Terms and Conditions

1. Refund Okay is eligible for transactions made using Vietnam Dong.
2. Refund Okay is applicable for non-refundable hotel/accommodations only.
3. Refund Okay refunds 80% of of the total amount paid for the booking, including extra beds, extra breakfast and other hotel add-on services (if any), at the maximum of VND 1,500,000 per room per night for Domestic Hotels or at a maximum of VND 3,000,000 per room per night for International Hotels.
4. The latest to submit a refund is 1 day before the check-in date. Any requests made in less than 1 day will not be refunded by Refund Okay.
5. Refund Okay purchase is non-refundable.
6. Once your booking is complete, the full T&C will be sent to your email.
7. By purchasing and/or using Refund Okay, customers are deemed to have read, understood, and accepted all provisions outlined in these terms. For any inquiries about the terms and conditions of Refund Okay, please contact our Customer Service.
8. Refund Okay shall not be applied for non-hotel add-on services and payment using Traveloka points and Traveloka vouchers.
9. Refund Okay is not eligible if the customer has: 

• checked-in, 
• used Pay Upon Check In method, 
• requested for a refund on the check-in date, 
• requested for a refund directly to the hotel/accommodation, 
• requested for a reschedule instead of a refund, or 
• made changes directly to the hotel (changes include but are not limited to changes in the customer’s details e.g. name, title).

How to Claim

1. Tap My Booking to open your wished-to-be-refunded booking.
2. Select Refund & Reschedule tab on the top, then tap Refund. Follow all the instructions there.
3. Please note that only the refund requested max. 1 day before the check-in date will be refunded.