Heritage Hotel

Ok for location in the city

Great place especial if you take morning trip to Barbuda by ferry

Great location if you take ferry to Barbuda

Its convenient for last minute trip. Staff were friendly. Hotel can be renovated to update property but overall not bad.

Staff were helpful and good customer service. The room itself was OK very basic needs of a fresh decoration. Very out dated, balcony door didn't lock, room door didn't have a dead lock or a lock bolt just a privacy door lock. Door frame was chipped by previous DIY, door was very loose to the frame. Happy to stay there for one night to catch a cruise after delay but won't stay any longer than that. Local area was a ghost town but was told because its Sunday. Think area would be a ghost town if there isn't a cruise ship in port.

Cheapest hotel in the area if not on the entire island ,interior need big time updating, a little problem with the parking if you rented a car, water was cut of every day from about 9am but it was back on when we comeback to the hotel around 7pm Good location but sewage smell is terrible as St. John’s don’t have a good infrastructure, outside on the streets there is trenches that are covered with 2’x4’concrete plates , there is spaces between the plates and you can see running sewage and it is used as a sidewalks so the fumes evaporate ant it is not pleasant Over all I would recommend this place if you only need to stay overnight from the stand point of location and the price, there is definitely no problem with the a/c, it is right at the port where all the ships dock and it’s very close to all the water taxis and meeting points if you book a trip or if you want to go to Barbuda the boats are half a block away

The customer service at the hotel was decent. The hotel linens and towels had permanent stains and were severely discoloured. The hotel needs an upgrade in most ares; amenities were very old, some tiles were lose, fixtures need changing and even curtains appeared beyond their life expectancy.

good stay nice location

This hotel needs to be taking off Expedia because what you see on line is not what you get when you arrive there. From since this place was built nothing has ever been changed. Shower handle is corroded, face basin change color from its original color, and the list goes on and on. I don’t recommend this place for no vacation at all no matter how cheap it is. Heritage please do better than that.

Near the market and bus station

Nice hotel for the money. Very convenient location in the heart of St. John’s. Just blocks from the cruise port and a number of restaurants within easy walking distance. Taxi stand just around the corner.

L’endroit est très bien situé, en plein cœur de st-john. Par contre, nous y étions un samedi … très très bruyant.

Absolutely horribly noisy! The music from the established across the street mega phone into our room like we were 5 feet from the speaker. Was not able to get any rest until the place closed after midnight.

From the moment we walked in the check in attendant was very unfriendly & unhelpful & said there was an additional $6 hotel charge that was not included in the already long list of additional hotel charges. When we got to the room the very first thing we saw was 2 roaches in the shower. The towels were very dingy and looked very used not to mention the long strand of hair that was stuck in the washcloth. We stayed the one night, my wife refused to stay another. There was a fowl odor. People in prison get thicker blankets. Bugs in the light fixture. Pieces of the ceiling falling out. 15inch TV in the farthest corner of the room. There was no vending machine or ice machine we were assigned to the 4th floor. Found out the next morning the one small elevator for the entire hotel is broken. Upon checkout we requested help with luggage & was told, there’s no one to help, while watching 2 other employees sitting,talking and texting in the lobby. We had to carry 4 large suitcases down 4 flights of stairs. After requesting a discount for the inconvenience, the attendant laughed and said no. Upon leaving the same 2 employees still sitting in the lobby texting. Please update the star rating on your booking site because the pictures definitely don’t match.

It was great

I was in transit so i only spent 1 night. I liked that there were a few restaurants close by. The food and drinks at Cutie's was great. The waffle and ice cream at Fred's was awesome

Extremely noisy all night long. This hotel is in the middle of downtown and the town parties all night long, loud cars, loud music, and loud people.

It was very easy to get around in this area. It was very crowded at certain times and that made it difficult to get where you wanted to go. I enjoyed my trip to Antigua.

I was pleasantly surprised. The bed was very comfortable and the location was great. It was perfect for what we needed! Thank you!

When I arrived at Heritge Hotel early evening in the 20th Nov 2024 I was greeted by a lovely receptionist who was very chatty , polite and very welcoming to the extent that since I booked a expensive suite I was given a complimentary breakfast , I was asked to fill in form stating what I would like for my breakfast the form Was returned and received by the very nice staff in the resturant . I was served the breakfast and it was nice. However I was then asked to pay for it and I refused telling the staff to contact reception as I had been given a complimentary breakfast . I returned to my room and the phone was ringing and it was the day receptionist who was very rude and told me I would pay for the breakfast and it was not complimentary . I told her I was not paying for it and to contact the nice lady who was on reception the night before she then hung up on me. Very soon after I went to reception and a local girl with dyed ginger hair looked at me and said we contacted the receptionist that was on duty the night before and she did say I had been given a complimentary breakfast and that she had decided to uphold the fact that this had happened . I was by now getting very angry as there was no apology or politeness from Her and you could see in her face she was very angry .she said you owe 5 dollars hotel tax and three the card reader in front of me I refused to pay until she acted correctly with manners . She then went to attack me