Mantra Castle Hill Sydney

Allocated Level:403A The room had a blown light in lounge room, soiled bed linen (disgusting), Balcony tiles were mouldy covered in leaves and growing weeds and cobwebs. Garbage in bins from previous occupants, sliding door tracks were mouldy including step with dirt and cobwebs. Limited amount of cutlery, crockery, NO tea towel and Toilet had NO paper. Kitchen-NO dish liquid. Changed Rooms to Level:504A - Bedroom window there were holes in the fly screen, No remote for fan and curtains not sliding properly. Lounge room Curtains not sliding properly in track. Kitchen - stale food smell around the stove and exhaust. Light in fridge blown and minimal crockery and cutlery eg: one drinking glass only. Cockroaches and no dish liquid. Common areas - Entry to Car Park -Gate broken all traffic via EXIT - safety issue and inside Lift - Door filthy and a broken grab rail-Safety issue. Well overpriced by at least 50% due to run down state overall

Comfortable and convenient

Pleasant and helpful people at reception, who gave us an early checkin to one of our rooms. It was located close to the motorway and had free parking on site. The rooms were adequate for a one night stay, with tea and coffee making facilities. The showers were very good - pressure and hot. The air conditioner in one of the rooms did not work very efficiently and needed dusting. The mattress was flat and lumpy. The area outside near the carpark had a lot of rubbish and cigarette butts around. It needed a cleanup. It did not look very appealing, being the entrance to the reception area, which is located at the back of an industrial area. We expected a better standard from a Mantra/Accor property.

Awsome

Friendly, helpful staff. Clean, well appointed rooms. Accommodations as described. Fantastic!

Would not recommend to anyone. Not as advertised. Reception is in the car park at the rear of a building in an industrial area. No shops or restaurants nearby. Bed was low and uncomfortable. Bathroom was tiny.

Liked nothing property needs needs total upgrade But the lady at the Reception was very kind and understanding

Rooms are decent but the surrounding area isn't great.

👍

The noise from car park and noise from the businesses opposite the mantra. Cleanliness of apartment left a lot to be desired this apartment desperately needs a thorough spring cleaning from top to bottom I'm at a loss to see how earth they achieve a 4 star rating

Not bad, lovely staff and generally clean, main issue is the queen bed set-up was two single mattresses put together, which made it difficult for us to sleep comfortably Reasonable price for what you get though

This was set at the back of industrial area. There were empty alcohol cans and rubbish sitting at our entry door. It stunk like cigarettes on our floor. Old and not clean.

The main entrance to the Mantra is like a garage, no security measures for the lift anyone can use. The room smelt like sewerage and the bathroom was unclean with Mould on the ceiling and around the shower frame. Would not recommend this property

Great convenient stay but disappointed with cleanliness and room needs . Dusty, curtains off their hooks , dirty bathroom waste bin .. insufficient kitchenette needs, one fork, no teaspoons , large carving knife !. Reception staff friendly and efficient . Graciously received the feedback about room

It was just the place I needed for the weekend

Absolutely atrocious conditions filthy. I asked for a refund and was upgraded to a bigger room 408a and the couch was covered in stains. Worst experience i have had at a hotel in my life. This place is more like a housing commission apartment complex so very disappointed

I've stayed at the Mantea several times. It's geographically convenient to where I often need to go in the Hills district. The location - in a commercial area - means it's quiet at night, but also you need to drive to restaurants. Access was a bit tricky the first time - it's vehind a commercial development, but not a problem. I'll continue to return when I need accommodation in the Hills district. The manager is very friendly and welcoming.

This hotel is situated in a business area, so you would expect the room to cater for business travelers. Not so! Our queen room had one chair - a large cushiony armchair. Ideal for a nap.Not an ergonomic chair that would fit at the desk provided! Why would you have a room for two people but only provide one chair - and a totally unsuitable chair? We asked at reception and were told all rooms were like this. A staff member begrudgingly gave us a plastic dining room chair. Do not assume the rooms here are suitable for working on a computer.

This is a truly dreadful hotel. The reception in the carpark is akin to a parking attendants station. The lift and common area carpets are filthy. The furniture in the room is filthy. The smell was awful. A flimsy internal door separated the room i was in from the neighbour. It was a very uncomfortable experience. On a bright note, the bed and bathroom were clean. So, if you're cost conscious and don't mind a bit if grime, coupled with an off-putting layout and stench, this may be the hotel for you. Prehaps it was just me, but there won't be a next time.

This property is in the industrial area of Castle Hill and is not bad for the price. If you need to be in this area this property is Ok but there are better places nearby but more expensive. We had a studio queen and it was a good size. No lounge and the TV is up high on the wall. I really don't know why they put them so high these days. The smoke doctors flashed all night and we could't get the aircon to work. The parking is free and normally secure but one of the doors was broken so it wasn't closed all night. You can hear cars driving around but that is to be expected due to its position. Overall it is fine if you get a good rate.