Hotel Mercure Wien City

A very comfortable modern hotel in a great central location with very friendly staff. We really enjoyed our weeklong stay and would highly recommend.

What an excellent hotel and service! Great room and very spacious and clean bathroom!! Well located and staff extremely friendly! Recommend and I’d love to return to this hotel again!

Will not recommend to friends and family.

Friendly staff, great location just across the canal, good value

Hotel was central - near shops and restaurants Would stay there again

Had a wonderful stay at the hotel. Everything was very nicely appointed. Room was nice, clean and very comfortable.

Hotel was great for a short break. Convenient located near the center and a short walk to a train station. Bedroom was spacious but a bit noise both from outside and within. Otherwise all nice and comfortable

Great place, just across the river from the city, 10 mins walk into the centre.

The hotel was very clean, nice and modern and in a quieter area in Vienna. Very walkable to all the main tourists attractions. There’s a great little coffee shop right on the corner which has great breakfast options, very clean and the gentleman in the coffee shop is super nice and friendly.

My husband and I stayed at this hotel for 6 nights while visiting Vienna's Christmas Market. We had a nice room with a comfortable queen bed and a nice shower. At first I was not sure how close to all the actions this hotel would be but it worked out very well. Within 15 minutes walking of the Innere Stadt. We did not use the breakfast option. Front desk was VERY helpful with following up on our missing luggage, bus ticket, etc. I recommend this hotel.

Very friendly, helpful staff. Our room was warm and very clean. The hotel is a short walk to the old town, bus, underground and tram stops. Thank you.

Would definitely recommend. Walking distance to Christmas Markets. Very friendly and helpful staff. Very nice room.

Excellent location , great service and staff

Stayed at this hotel a few times previously, always very satisfied. The plastic odour of the carpet installed during renovations gave me a headache due to my sensitivities. We had to check out soon after checking in. The male staff at the desk was not particularly helpful addressing our request to change to another Accor hotel nearby, saying basically “there’s nothing we can do”. The much more helpful female staff next to him arranged it so we received a partial refund and transferred to another hotel. We were informed of our refund within a couple of days. We are thankful to the very helpful and competent lady who helped us. Perhaps she can teach the others how great service is done.

We arrived early at the hotel (around 12). The room was ready at that time, though we had to sign up to their members scheme to get free early access, which was annoying. The hotel was just a 12 minute walk across the river to reach the main part of the city. There were a couple of bars and restaurants around. The room was tidy and spacious. It was well decorated. There were building works being carried out on the exterior facade from 9am to 6pm, although this didn’t bother us as we were out exploring early and didn’t notice even when we came back in the afternoon. There was only one lift which served 7 floors. As we were staying on the 7th floor we could sometimes be waiting a while for the lift but this is not a big deal. Overall we would consider staying again if we returned to Vienna

Staff are great and so close to city centre

Location is good for visiting the city center, where many attractions located.

The location compared to the other two Mercure hotels is ideal as they are in a local which suffer more frim noisey night life

The property itself was great. Clean, well-positioned and nice facilities. The staff unfortunately, let it down. They were unfriendly, unhelpful and just not what you expect from an established brand like Mercure.

Our check in was very quick and very nice staff. Nice walkways around the hotel. Overall, a very good experience at this property. We will be checking out later today and looking forward to our next stay at KK Palais for the next 5 nights.