Le Louise Hotel Brussels - MGallery Collection

Good Breafast,

very good

.

Amazing service and hotel location

Staff was very helpful.

The staff did an excellent job. They were friendly, helpful and professional.

I had a really good day. The hotel is very clean and the service impeccable. My only issue was the bedding. It kept me too warm, but maybe others won't mind.

Nice hotel but there is an awful smell of drains as you enter and it’s on all of the lower floors bar, restaurant, shame otherwise really good

Great costumer service

Not as good for a 5-star hotel.

All good only the staff from the restaurant didn’t speak English or Dutch and that make it a little bit difficult!

Great location and nice staff. The room was warm and I couldn’t turn down the temp. And because our room overlooked the street, it was loud pretty much all hours of the day.

At first the hotel seemed quite nice, they let us check in very early which was helpful and the room was a decent size and well presented, seemingly relatively recently done. After we went out and came back later we found small issues starting to appear... - the bathroom has a large full length window in it (with a thin blind) which means anytime you turn on the bathroom light the bedroom is brightly lit, making it impossible for anyone to sleep - the sink was jammed closed meaning water stayed sat in it. A small issue but frustrating - room wasnt that warm and the heating on a/c even turned to 28 degrees just pushed cool air. My wife ended up putting a couple of towels on top of the very thin duvet (crazy right!) - the coffee machine (a standard one have used in dozens of hotels) wouldnt turn on... so no coffee in the morning - then the worst and complete deal breaker to ever considering staying in this hotel again (a definite NO). Around 1-2am loud music started right outside our window. This got louder and louder, continuing past 8am and making it literally impossible to sleep. It seems there is a nightclub right outside the courtyard to the hotel and its HUGELY noisy. You can clearly and loudly hear the music and the DJ and its just way too loud and comes right into the room.

Great hotel, great location, great staff. They even gave us a champagne birthday surprise. Concierge is one of the best in the business.

The people at the front desk are amazing. They are the nicest people we have encountered. They are also amazing with kids; making them feel at home.

Great shower

This place is fantastic. The best drinks in the bar for sure. My only request would be a few plant based options for room service or dining. Overall, I would return and highly recommend.

Good place, but it is not a 5-star hotel.

Unfortunately, the service provided was minimal, and the room condition was far below acceptable standards. Specific issues I encountered include: 1. The building appeared old and had a noticeable unpleasant smell. 2. The room condition was poor and did not meet expectations.

Room was OK but disappointed as was expecting five star comfort. In fact the room appeared like a 3* or 4* Mercure standard with very small beds. Also the room was cold although an engineer fixed it. The main issue was the horrible treatment on checkout by reception. We advised that we did not take breakfast and were not believed. Left waiting while they went to check with the restaurant and came back and still insisted we had it. Finally, the manager intervened. We do not appreciate being treated as liars. Also dinner service was poor (we got tired of waiting and stood up to pay in the end, missing dessert).The location is an an upmarket part of Brussels, however we were warned about walking to the Gare du Midi which indeed is in a quite sleazy area, not so far away.