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Crowne Plaza KITCHENER-WATERLOO by IHG, an IHG Hotel
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Crowne Plaza KITCHENER-WATERLOO by IHG, an IHG Hotel
Hotels
8.2
/10
Very Good
950 reviews
What Guests Say About Their Stay
Shaun
10.0
/ 10
This hotel boasts probably the largest gym I have ever seen in a hotel. Staff was friendly and accommodating and the hotel was clean. Would definitely stay here again when visiting Kitchener.
Andrea
10.0
/ 10
The staff at the front desk made check-in quick and easy. The building itself was easy to find, and the area around the hotel was clean and quiet. Our room was very clean, everything worked as it should. The restaurant staff were phenomenal and the food was delicious (both dinner and breakfast).
One thing that you should know about this hotel is that there is an arcade and a bowling alley in the basement! It's not listed on their website; it only says "kids activities". I guess that's what they meant. We had a blast!
The only downsides were that the toilet plugged up before we could even use it, and the phone in our room only worked when using speakerphone. The handset didn't work when I picked it up. But both issues were promptly fixed as soon as I told staff at the front desk.
Final thing I'd like to mention: the smell of chlorine from the pool is a little overwhelming. If scents don't bother you, then you'll be fine. But if you're sensitive to stuff like that, this will be an issue. I could smell the pool as soon as I walked into the hotel, and still up on the 3rd floor where we stayed. It might not be so bad on the upper floors, but it's really strong in the lobby. Just something to keep in mind.
Verified traveler
10.0
/ 10
Staff was great, food was great the only complaint is paying to park at a hotel you're paying to stay at and 12 bucks a night to boot. But a great old hotel.
In the Area
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105 King Street East, Regional Municipality of Waterloo, Ontario, Canada, N2G2K8
Main Facilities
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AC
Swimming Pool
Parking
WiFi
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Available Room Types in Crowne Plaza KITCHENER-WATERLOO by IHG, an IHG Hotel
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What's around Crowne Plaza KITCHENER-WATERLOO by IHG, an IHG Hotel
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105 King Street East, Regional Municipality of Waterloo, Ontario, Canada, N2G2K8
Discover More About Crowne Plaza KITCHENER-WATERLOO by IHG, an IHG Hotel
Location
Crowne Plaza KITCHENER-WATERLOO by IHG, an IHG Hotel is located in area / city Regional Municipality of Waterloo.
About Crowne Plaza KITCHENER-WATERLOO by IHG, an IHG Hotel
The highest quality service accompanying its extensive facilities will make you get the ultimate holiday experience.
The hotel’s fitness center is a must-try during your stay here.
WiFi is available within public areas of the property to help you to stay connected with family and friends.
Enjoy luxurious treats and incomparable experience by staying at Crowne Plaza KITCHENER-WATERLOO by IHG, an IHG Hotel.
All facilities in Crowne Plaza KITCHENER-WATERLOO by IHG, an IHG Hotel
Others
General
- AC
- Swimming pool
Accessibilty
- Accessibility equipment
- Accessible parking
Transportation
- Parking with surcharge
Things to Do
- Fitness center
Connectivity
- Free WiFi
Public Facilities
- WiFi in public area
In-room Facilities
- TV
Nearby Facilities
- ATM/Banking
Sports and Recreations
- Tennis
Accommodation Policy & General Information in Crowne Plaza KITCHENER-WATERLOO by IHG, an IHG Hotel
Check-in/Check-out Time
Check-in:
From 15:00
Check-out:
Before 11:00
Hotel policy is not yet available.
General Information
Popular Facilities | AC, Swimming Pool, Parking, WiFi |
Check-In / Check-Out Time | From 15:00 - Before 11:00 |
Available rooms at Crowne Plaza KITCHENER-WATERLOO by IHG, an IHG Hotel | 201 |
Number of floors in Crowne Plaza KITCHENER-WATERLOO by IHG, an IHG Hotel | 9 |
Another facilities in Crowne Plaza KITCHENER-WATERLOO by IHG, an IHG Hotel | Swimming pool, Accessibility equipment, Accessible parking, Parking with surcharge, Fitness center |
Frequently asked question in Crowne Plaza KITCHENER-WATERLOO by IHG, an IHG Hotel
What are available facilities at Crowne Plaza KITCHENER-WATERLOO by IHG, an IHG Hotel?
There are top facilites at Crowne Plaza KITCHENER-WATERLOO by IHG, an IHG Hotel such as AC, Swimming Pool, Parking, WiFi. (some may require extra charges)
What is normal check-in & check-out time at Crowne Plaza KITCHENER-WATERLOO by IHG, an IHG Hotel?
The standard check-in time at Crowne Plaza KITCHENER-WATERLOO by IHG, an IHG Hotel is starting from From 15:00 while the latest check-out time is at Before 11:00
More Reviews from Other Guests in Crowne Plaza KITCHENER-WATERLOO by IHG, an IHG Hotel
8.2
Very Good
From 950 reviews
Cleanliness
8.4
Room Comfort
8.2
Service and Facilites
8.6
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Traveler Reviews Crowne Plaza KITCHENER-WATERLOO by IHG, an IHG Hotel
Number of reviews per page
20
40
Top reviews
Tammy
Leisure Family
2.0
/10
Reviewed 13 week(s) ago
Expedia Group verified review
We arrived on Saturday afternoon to attend a wedding. Just dropped off our bags and then left - did not arrive back at the hotel until around 1 am. When we first checked in, we noticed that the carpet outside our room door was wet but really didn’t think much of it. The next morning, after going to the bathroom, our toilet flooded - to put it delicately, we did not do anything to clog the toilet… the water went all over the floor to the front door and closet. We had to call maintenance to stop the water. Clearly there was issues with the plumbing before due to the wet carpet. Maintenance was not very nice and argumentative with us. We ended up leaving without being able to have a shower. Upon checking out, I told the front desk that we were not happy and was accused of causing the clog - which we did not. She just ignored me and stated that maintenance came and fixed the problem - then proceeded to give me the invoice. We left the hotel unshowered and disappointed that we ever booked this hotel. Will never stay there again!
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Kim
Leisure with Partner
6.0
/10
Reviewed 13 week(s) ago
Expedia Group verified review
Lobby was lovely, but rooms were old. Windows in room great but dirty-assuming window washing hasnt happened yet? Parking is a nightmare. Not enough room to park for check-in and have a long walk to get to your vehicle in underground parking. Also not told by Expedia there would be another charge of $12 for parking on top of the fees for room! Would have expected something nicer for what we paid.
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Shaun
Leisure Family
10.0
/10
Reviewed 13 week(s) ago
Expedia Group verified review
This hotel boasts probably the largest gym I have ever seen in a hotel. Staff was friendly and accommodating and the hotel was clean. Would definitely stay here again when visiting Kitchener.
Andrea
Leisure Family
10.0
/10
Reviewed 13 week(s) ago
Expedia Group verified review
The staff at the front desk made check-in quick and easy. The building itself was easy to find, and the area around the hotel was clean and quiet. Our room was very clean, everything worked as it should. The restaurant staff were phenomenal and the food was delicious (both dinner and breakfast).
One thing that you should know about this hotel is that there is an arcade and a bowling alley in the basement! It's not listed on their website; it only says "kids activities". I guess that's what they meant. We had a blast!
The only downsides were that the toilet plugged up before we could even use it, and the phone in our room only worked when using speakerphone. The handset didn't work when I picked it up. But both issues were promptly fixed as soon as I told staff at the front desk.
Final thing I'd like to mention: the smell of chlorine from the pool is a little overwhelming. If scents don't bother you, then you'll be fine. But if you're sensitive to stuff like that, this will be an issue. I could smell the pool as soon as I walked into the hotel, and still up on the 3rd floor where we stayed. It might not be so bad on the upper floors, but it's really strong in the lobby. Just something to keep in mind.
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Brad
Leisure Family
4.0
/10
Reviewed 13 week(s) ago
Expedia Group verified review
For my stay I arrived at 9:30 on Friday and my wife was to come the following day. I had made arrangements to ensure she could have a key card and parking pass as it’s $12 per night. When she gets there she get denied the key and parking pass stating it was given. Eventually was giving but was done wrong and both parking passes were for the same vehicle she caused many issues arriving and leaving. Did not overally enjoy the stay and felt a lack of professionalism as well. Don’t charge money for parking when it can be done right and I’m waiting to get in or out. This was not an enjoyable stay. Room as well did not have a functioning heater and there was told free breakfast but advised incorrrct and was $20 per person for Buffett will not stay here again. Very unorganized
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Carla
Leisure with Partner
4.0
/10
Reviewed 13 week(s) ago
Expedia Group verified review
The staff were excellent. The rooms were not. They were outdated and the walls were paper thin. There was something on our carpet that was either blood or burns (pictures attached).
JORDAN
6.0
/10
Reviewed 13 week(s) ago
Expedia Group verified review
Parking sucks for trucks
Christian
10.0
/10
Reviewed 13 week(s) ago
Expedia Group verified review
Was clean and staff were good.. bowling!
Robyn
Business
8.0
/10
Reviewed 14 week(s) ago
Expedia Group verified review
The hotel is very clean and staff were attentive. I would just say, the hotel is dated and could use a refresh. Rooms are dark.
I only ate dinner one night, as I was on a conference. Food is excellent, but overpriced.
I heard the spa is very good.
Gym is big, and spacious - plenty of equipmemt.
Chris
Business
6.0
/10
Reviewed 14 week(s) ago
Expedia Group verified review
The customer service was about the only good thing with this property.
Checking in I was asked for my email and since then my inbox has been initiated.
I had to increase the heat in the room to 81 degrees just to take the chill off .
Parking is unsafe .
Joshua
10.0
/10
Reviewed 14 week(s) ago
Expedia Group verified review
Fast. Efficient. Worth it.
Shivani
10.0
/10
Reviewed 14 week(s) ago
Expedia Group verified review
Very nice staff
Wayne
Business with Partner
8.0
/10
Reviewed 14 week(s) ago
Expedia Group verified review
The room we stayed in (# 660) was clean and comfortable. Staff were always courteous and friendly. The buffet breakfast in the morning was probably the best I've ever had at a hotel. The egg station was a nice touch that my wife took advantage of. Well done. Not accustomed to having to pay for parking at a hotel so I wasn't too happy about that. Nor is the location of the parking facility ideal for Hotel guests. Next time I stay at the Hotel I'll know to drop off my bags first then go park the car. I suggest you put something on your Website that speaks to that and to clearly show (in a picture or video) where the entrance is
on Benton street. I had to call the Hotel to find out if it was self-park or valet parking and if it was self-park WHERE DO YOU PARK?.
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Sagida
10.0
/10
Reviewed 14 week(s) ago
Expedia Group verified review
Nice quiet place.
Verified traveler
Friends and Family
10.0
/10
Reviewed 14 week(s) ago
Hotels.com verified review
Staff was great, food was great the only complaint is paying to park at a hotel you're paying to stay at and 12 bucks a night to boot. But a great old hotel.
Julian
Business
10.0
/10
Reviewed 15 week(s) ago
Hotels.com verified review
Front office staff is amazing.
Mihaela
8.0
/10
Reviewed 15 week(s) ago
Expedia Group verified review
The hotel is nice and the overall experience was pretty good. What can be improved is the checkout process. I was in Kitchener for my son’s volleyball tournament. Probably the majority of the hotel guests were coaches, athletes and families. Last day of our stay we had to checkout early
bernardo
4.0
/10
Reviewed 15 week(s) ago
Hotels.com verified review
Old property needs to be upgraded. The bathroom very very small, no separate shower, just a bathtub with a shower head which makes it not easy to get in and out for senior people. Never ending narrow ugly corridors. Poor signs to find elevators. Parking uncomfortable, along walk when busy.
Only good point is a very good buffet breakfast with excellent service.
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Melissa
Leisure Family
6.0
/10
Reviewed 15 week(s) ago
Expedia Group verified review
I liked the recreation facilties in the basement. I found our room a bit dirty - glass in bathroom was not clean, rug in main room looked dirty, mini fridge kept freezing our food.
Linenes and towels were good quality
Melissa
6.0
/10
Reviewed 15 week(s) ago
Expedia Group verified review
The room felt a bit dirty. The rug in the main part of the room needs cleaning.
Beds a bit too soft but bedding and towels seemed good quality
Number of reviews per page
20
40
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Disclaimer
Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
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