Embassy Suites by Hilton Niagara Falls Fallsview

The hotel itself and the rooms are nice. However the breakfast was really bad. Very limited options and very disappointing.

Its goog very nice

I stayed in the two bedroom suite, it was wonderful. The staff were excellent. And the condition of the property was great. But, there was very expensive parking. At the end of the day my stay was great.

Excellent experience from parking through check in. Close distance to casino and OLG show.

Awesome

The view of the falls was great. Having to park offsite and pay $35 a day to do so was a bummer.

We were surprised to have so much room. Perfect

Didn’t have the room I paid for and gave a smaller room.

My shower didn’t give much Hot water. My pillow cases had disgusting brown stains on them upon entering the room. At check out I had a very incompetent and rude young clerk that did not want to address the issues I had nor wanted to answer my questions even after requesting to speak with the management. It’s unfortunate because I use to really enjoy staying at the Embassy for pleasure and business.

Great stay! Everyone was so friendly and helpful!

Every thing

We did not receive room service while we were gone for the day, but otherwise the view was great and the room was adequately equiped.

I booked this property as a surprise for my husband for his 75th birthday. He has been a Hilton Honours member for over 30 years, having travelled extensively for work before retirement. The housekeeping service was non existent. We were never told that we had to request any housekeeping services. On the second day, we asked the front desk staff for clean towels. These were put inside our room but all the used towels were left piled on the floor. Used paper coffee cups weren't even replaced. For a Hilton chain hotel, this was a a very disappointing visit. We don't feel the front desk adequately took ownership of our customer concerns. We won't be staying here again or recommending this location to friends or family.

This is a lovely hotel, with lovely staff. It is a big hotel, so there is a little wait for lifts but that’s to be expected. The views from the room are what makes this place. I couldn’t stop looking at clear, full view of the falls.

Telephone doesn’t work and Jacuzzi doesn’t work

Хороший отель, удачно расположен, внимательный персонал

Very cool

Great hotel to enjoy the Falls.

bad experience

Everything was good except they don’t clean your room every day