Quality Inn And Suites Lethbridge

The staff were friendly. The room was old and worn. Torn fabric on chairs no end tables. Tiny bed we think was a double but we paid for a queen. No toiletries, just soap. No sound barrier could hear talking, every thump and step above you.

The pool the staff the room all was excellent

Very confusing at the end checked out early didn't expect to be reimbursed for anything which I didn't instead they charged me for an extra day

Nothing

Working in the area. Very friendly and upbeat staff, great breakfast. Highly recommended

Staff was amazing and went out of their way to make our stay great!!! Would definitely stay here again!

Absolutely horrible that this hotel is living under the "since covid" thing. How do you run out of fresh towels? How do you tell your customers to put a mattress on the floor for a better sleep? What the actual? Not enough hot breakfast? We were given a plate out of the microwave with a bit of potatoes and scrambled egg that was left over? I seriously demand a credit for this poor quality of stay and by credit I don't mean credit to stay there again! I am appauled! At almost $700 for a weekend, for this hotel? It should more be $300!

Give this one a pass. First and only time we will stay at a Quality Inn. Rooms are clean, but with dated furniture and old smell, cheap sheets and duvet (one bed had a decent duvet, other was polyester, hot and flimsy). “Deluxe” breakfast is mediocre at best with limited variety. Signs everywhere reminding you what you can’t do, and employees strictly enforcing. This is not the hotel for gatherings, team meets, or having any sort of fun. The conference room was double booked and we were given the lobby (also shushed at 7:30pm in our meeting). NO drinks, not even water in the pool area if you’re supervising your children on a hard, plastic bench. Our room was noisy. We heard people in the halls and the lobby doors opening and closing constantly. Our biggest issue was the chlorine rash both of our children received after using the pool. After making the front desk aware, I was told it is a known problem of too many chemicals being released when some people don’t shower first. We felt very uncomfortable for our entire stay. Rather than welcomed guests, we felt belittled and treated like children for doing basic things like visiting in the lobby or asking for towels. We have 2 well-behaved children and a dog, and we travel a lot. I will say this property was accommodating to our pet (which is why we stayed here in the first place), but it ended up being a huge disappointment to us, and others we travelled with.

I contacted rhem early morning of to let them know i had a sudden death of a friend and was unable to travel. I tried to reach out multiple times on the app and email to see if the could cancel without charge. I got no response Then a message saying no cancelling it was prepaid. It was not prepaid. They canceled my reservation and them unauthorized a charge for two nights on my credit card (after they said no it was prepaid) When i replied no it was not a prepay - they ended the chat and my ability to message or repsond

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Clean and comfortable rooms. Wonderful staff at the front desk.

Nice staff, clean, friendly, safe.

The guy that checked us in was amazingly friendly and wonderful to deal with!

Great staff!

The staff was experienced, pleasant and smiling.

Wonderful staff!

We have stayed there a few times. Nice place.

Let’s break it down to: 1. Room, 2. Hotel & Amenities, and 3. Location 1. Room: The room and carpet are old but that’s not a problem. Lack of proper cleaning IS. There was dried pee on the toilet seat that’s been there a while and the light fixture on the ceiling was full of dead bugs. Since we’re staying in late November, I know they’ve been there a while. The tissue box was also empty. Microwave and fridge in room good. Small TV, bad. 2. Facility: People were friendly except for the lady trying to shut off the waterslide when she was looking right at our 8yr old child at the pool. Why do you think we picked this hotel in the first place lady? He used it once and she asked if we were done now… NO, we’re done when we leave (7:00pm ish, not very late) and she should not feel put out because we want to use a main attraction of this hotel! The railings getting in to the pool and hot tub are all loose and need service. The ‘exercise’ room is tiny and inside the pool area with a decent treadmill and a rickety elliptical trainer that rocks back and forth if you use it. No floor space. Breakfast is sausage, scrambled eggs, and hash brown potatoes. With waffles. No bacon. Location: There is a train nearby that toots its horn frequently. Not good if you are a light sleeper.

Friendly staff, clean rooms, quiet. Enjoyed my stay. Would stay again.

Staff was very friendly