Hilton Garden Inn Guangzhou Tianhe

They have been very helpful and great hospitality specially mss grace she was very kind

The hotel is clean and comfortable to be in. The room service person, 周丽英 helped to maintain the cleanliness daily thoughout the whole duration (more than 10 days) I was there.

Friendly English speaking staff

good

Clean renovated rooms, check in was late due to canton fair rush. Breakfast is ok with a reasonable spread. Location not far from city centre, however the traffic is bad in Guangzhou during the trade fair.

Nothing around the property to see

Overall it’s pretty good. The only issue is to find a decent restaurant nearby, there are no options.

Nice hotel and staff very friendly

Very clean, good location. Western food choices (and preparation) could be better.

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Comfortable hotel but access to public transport is not good. Also there were people camping in the foyer complaining of non payment for painting

Communication was difficult

Very good

In summary, I stayed here for 8 nights during the Canton Fair on a business trip, but there was no internet in the building throughout my entire stay and many upset guests. Despite numerous attempts over several days to resolve the issue, it remained unresolved. I requested the manager’s email, but I have yet to receive it. The staff tried to assist but didn’t have the authority to resolve the problem. Breakfast was basically vegetarian, with one option for bacon. Lastly, the room smelled like mold. It was a poor choice on my end. Unlike prior stays at other hotels, this one was very uncomfortable.

It far from subway

Todo estubo muy bien

All was very nice only litle dificult to comunicate onlh one person has very good english

The bed was clean which is the most important part, but the bathroom counters were dirty, the room smelled like wet mildew, towels were old and worn out. Walls are paper thin and you can hear every knock and conversation in the hallways. I would suggest bringing ear plugs. If you try to call front desk or room service, it always takes several tries before they answer, and I was never actually able to order room service when I attempted, as the “person that takes order is not here”. Very old property and the neighborhood is…not great. Doesn’t really have any convenience stores around and the area is extra polluted as it’s more of a workers area with people working on metal/rubber nearby. Don’t be fooled by the Hilton name, you’re just paying Hilton prices and would be better off staying in a local hotel.

Great hotel to stay. Special mention to the front desk staff very helpful in sorting out details and providing any extra help needed. Rooms are spacious enough to be clean and well decorated. However, the bath towels were a bit old and even had holes and were pilling.

It’s in a neighbor with not so much to do in walking distance