Capital Coast Resort & Spa

Hideous they don’t offer our early check in late checkout and room upgrade bad service

We had a really terrible time as when we arrived at the airport despite having a comfort room and free shuttle bus service and having messaged the hotel several times via Expedia we had no response and had no shuttle bus arranged for us. Spent much of the first night at the airport trying to find our bus to no avail and calling the hotel repeatedly. No response from the hotel several times and once we got through we were find no shuttle was arranged for us as the lady receives thousands of emails apparently when I said I had messaged several times to book it and asked them to confirm several times. There was no compensation. As gold Expedia customers they said we could not get 20 percent off food at the hotel as they could not see that we were gold members. They also put us in the nosiest room on the first floor with kids club just underneath with kids shouting and the dining area for breakfast open in the early hours so noisy keeping us awake every morning when we just wanted to chill . The luggage room was also just opposite our room so when people left the hotel whatever time of night or morning we got woken up. It was terrible. Breakfast staff Samira and Anita and Kytiacos were so lovely but everybody else was cold and unfriendly especially the horrible lady at breakfast with a coloured pinky headscarf with tonnes of makeup who looked like a fly emirates air stewardess who accused us of stealing food from breakfast and said she would look in our bag. Horrible

We visit for a night almost monthly and we're already delighted. The Capital Coast is very good for the price point with some very nice rooms and s good breakfast.

Friendly service, delicious foods and could do with some room refurbishment, all in all lovely stay!

The location of the hotel is in a great spot with a long stroller friendly walkway that goes down to Paphos harbor and sights like tombs of the kings. The outdoor facilities are just lovely. There are a few beaches that are safe for swimming even on windier days. Rooms were very clean though the style was a bit dated and the daily service kept things very tidy. The spa and indoor pool area were in a very bad state - and the changing rooms were dilapidated. Otherwise staff was lovely and friendly, there was a great buffet breakfast with a view of the sea.

Good place, big rooms.

We sent this feedback direct to Capital Coast by email but as after seven days we had had no response so have decided to go public. The check-in staff were pleasant, the room clean room, nice view of pool. All good until breakfast - we were told it was from 7.45, the notice outside the restaurant states 7.45 the website states 7.45. The restaurant did indeed have the doors open but there was no cooking until chef arrived at 8 o'clock. We had a business meeting to attend so waiting wasn't an option. We pointed this out to the only member of staff in the restaurant and instead of apologising she was defensive, rude and argumentative, said not her fault, reception was in the wrong she even said 'I'm not a server, this isn't my job' Clearly breakfast is NOT served at 7.45. If we knew this we could have gone to elsewhere, at least the food would have been not only hot but served with eggs and a smile. If this was our first visit to Capital Coast judging by the breakfast experience I don't think we'd go back. This is a four star hotel but the service and staff attitude in the restaurant does not reflect this. Some customer training is required the customer is not always right, but the customer should at least come first. Your staff represent your company and our experience hasn't been good.

Nice building location and view. Need renovation and little bit more carefully cleaning. Good value for money.

Too noise by staff early morning

It was our second stay - everything as expected, no surprises

Good location, but hotel in very bad condition, the best view from room

Old hotel need renew , 3 stars

Absolutely terrible, reception staff were so rude when speaking to customers, especially the reception manager. Unfortunately she wasn’t wearing her name badge so I can’t publish her name on my review. She was so unhelpful and instead of speaking she would shout in front of everyone. Such a disappointment hotel needs to upgrade reception staff to someone who actually wants to work. We were celebrating a 50th birthday asked if they could do something in the room it was an outrageous NO. I would avoid this hotel at all cost.

I absolutely loved my recent stay at the hotel the only issue is that you must fly into Paphos for transfer and I was not informed by hotel or Expedia and had to cover transfer myself late at night. The hotel was peaceful, and in a great location for commuting to the town. I would highly recommend staying here.

the hotel is nice and its located in a wonderful quiet place out of city and its a price worth. But It needs renovation since some parts of it are dated.

The staff was nice, the pool and the view of the sea is amazing. The food is excellent and has many choices. The rooms are just fine. The furniture in the lobby are not maintained. The walls should be painted in the rooms and corridors.

ERGENT NEED FOR RENOVATION!

Looks like it was built to be a nice hotel but now looks neglected.. staff beyond reception are just rude the waiter and the waitresses seem to think you should move for them whilst getting your breakfast the pool area is boring and needs some work. It has loads of timeshares too -avoid

Very nice hotel. Nice pool. Right on the beach. Nice family room. Breakfast was ok. Food at the pool restaurant was great. I would stay again certainly. Great for families. It was so nice that they have a tennis court but was completely run down and full of beach sand so we couldn’t play. But otherwise great hotel. Thank you for a great stay.

Nice place good stuff