Regina Resort and Aqua Park Hurghada

The resort is clean, has beautiful yards and private beach. But I was a little disappointed with my room. We arrived at the resort after midnight, took about 15 minutes to check in, when we finally got to our room and use the bathroom, no toilet paper, wanted to take a shower, no towels. Walk back to the reception and ask for, they said someone will bring them over. But didn’t happen.

Booked because the price was reasonable. Room was big and clean. Cleaning was done without reminder. But bathroom was stinky and molded with broken flush. The food was ok altough repetitive. The location is a big positive at small pier for diving and excursions. The view from the premium room and the beach nice.

We stayed at this hotel for the New Year , accommodation was a chalet , basic but clean . The beach area is well equipped with sun beds and canopies, possibly may be a bit overcrowded in peak times. daily food options were good with a moderate selection, The New Years gala was absolutely amazing, the staff were working so hard preparing for the event in the run up setting up the pool area , the array of food was out of this world ,like a banquet for a king. Staff were very friendly and wanted to engage in general chit chat , they also appeared to take pride in their jobs , whether they were gardening, cleaning or waitering, visited the on site spa twice , facilities were ok , however the massages were brilliant both times . Hotel is situated on a busy street with plenty of tourists shops, harbour is a short walk and has plenty of restaurants and a nice view. Overall for what we paid we had a nice relaxing break and would revisit but not at peak time.

Overall we had a good time. There are things to improve of course but can’t complain for the price we’ve paid. Special thanks to receptionist Kareem for arranging an early check in after a super tiring flight.

Greta staff and good central location, staff friendly.

A combination of brilliant and terrible in one. Fantastic location and with a private beach with a great diving club. Just DON’T GET ALL INCLUSIVE

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Staff need customer service training!

Was a relaxing and rejuvenating stay!

Was an amazing stay, the reception staff, the bar staff and beach staff were all amazing and so hospitable. Got an excellent chef too, the food was s o delicious.

I like to be honest here, there could have been more stars achieved if things would have been put right. I we t with a friend, we booked two chalets each (I am snoring). My friend got an upgrade next to the beach, even I paid for the rooms. If an upgrade, why only one person, we were also long ways apart. After long discussion, I got a room in the same complex. Room looked clean apart from a pubic hair in the shower unit which didn't disappear from that place the whole stay. My bed was only made by stretching the planet over the bed, underneath there was the still messed up bed linen with the sand on it as I felt when going to bed. So there could be some improvement. But these are minor things as I am holiday. The beach was live let, but was messed up by loud music almost none-stop, loud as in a club! If you come to relax, that's no place to stay, if you come for clubbing, you will be happy! I understand that most beaches have music, but it could be at a volume where people still can have conversations with each other. But what really annoyed me was that I was charged for two water bottles from the minibar, where I didn't touch the minibar at all! I also should have received daily two bottles of water of which one day I didn't receive it at all! When I told reception, they were strict I have to pay for these two bottles even I repeat I got told them that I have not used them! Seems like that reception believes staff more than guests! Otherwise I can't fault that place!

Bad

Friendly staff, great service, and an exceptional animation team

The hotel atmosphere and location was vary good. Staffs are friendly Room weren't as expected and were very down grated. No toiletries, apart from one liquid soap for for body and one for hand wash. The food was same and vary little choices every day. All the rooms need to be upgraded. The garden and surroundings was beautiful and the beaches was on the door steps and clean Overall the location and surroundings was beautiful, but internals needs to be upgraded for customers to returns back. No Wi-Fi and little connection in reception areas only.

I think the property is beautiful and clean. My only concern is: no internet in the rooms, only lobby, sharing areas, no a lot of variety of foods. No night club as announced in amenities.

Reception staff are very rude and totally unhelpfully

Very nice resort great atmosphere helpful friendly staff certainly will come again

Nothing

The property was ok yet i have had the worst customer service experience from you guys, please see my ticket #S91491538 and mail me with a resolution

The property w