DoubleTree by Hilton Hotel and Spa Chester

Room was very spacious and clean. This is the only good thing about the stay. Paid £300 non refundable for one night stay for a family room. Booked the hotel as i thought we could use the pool the next morning only to find out that under 16 cannot use the pool and if adults wanted to use the pool, they would have to pay an additional £20 each on top of the £300!! Very misleading selling family rooms and advertising spa but families are unable to use the facilities!! Usually pools would have a certain ‘family time swim’ but not this one. Apparantly i was told via email but this would have been too late anyway as it was non refundable! NEED to advertise as ‘adult only pool’ on the website so that you dont have to click into ‘spa policies’ to find this information!! Promised welcome cookies for kids on arrival which never arrived! Glass of apple juice (from a £0.40p box carton) was £4.60!!! Breakfast kept running out of food and slow being replaced so had to keep watching and getting up from your table when food was replenished. Not at all relaxing. Would not recommend for families at all. Over priced and over rated! Will definitely not be staying again!

Staff was supper helpful and polite very lovely spa treatments too left feeling refreshed definitely one of the best Hilton’s I’ve stayed at

A good large hotel in pleasant quiet surroundings situated on the edge of Chester centre which can be reached by taxi. (Reception advised against taking a bus as was an unreliable service!? )The room was basic but adequate for our 3 night stay. Room service did not replenish the tea tray nor were there any biscuits left throughout our stay. Reception staff were friendly but couldn’t supply us with a tourist map of Chester. The restaurant was really good over looking the gardens and served a good choice for breakfast. Unfortunately the spa and pool cost £20 a day to access. We visited on a bank holiday leaving on the Tuesday morning which was just as well as at 8.30 we were woken to the sound of drilling and hammering as building work resumed. Overall a bit pricy for what we got.

Lovely hotel in glorious grounds. It was pleasant to stroll around the gardens. We stayed 2 nights as we were attending a wedding in the area. Unfortunately there were renovations happening so a bit chaotic and noisy during the day. Also bad for us as the wedding was Friday lunchtime and we were informed by the hotel the electricity would be off for an hour from 12 to 1pm. The water was also off which was a bit of a nuisance. Normally we would have been out and about anyway so wouldn’t have noticed. Just bad timing really. Bins were emptied but milk not replaced so unable to wake up to morning coffee. A pleasant hotel, close to Chester on a main bus route.

Nice quiet location,looks very nice on arrival driving up the drive,Nice staff,Clean, Nice food,very well priced, will visit again

Overall good. Slight gripe with the spa, paying for 2 hours when you get 1.5 and some facilities closed seems a little unreasonable. Welcome cookie a lovely touch. Breakfast was ok, but there was alot missing that wasn’t being topped up to meet demand.

really nice hotel, very clean and staff very friendly. The bar area / restaurant lacked atmosphere but this was the only thing negative about the place. We will be back soon

Staff very pleasant and helpful

Room was ok but it was situated right beside double doors and the room shuddered every time this door was left to bang shut! Didnt like the fact we had to pay extra to use the swimming pool this should be included in the price of the room. Food was excellent but drinks very expensive.

Loved the hotel and staff were great. My only gripe is after booking a non-refundable room, the hotel contacted to stay that we would have to pay a further £20 per person should we will to use the pool! I could understand if we wanted to treatments but surely guests should have access to the pool during certain hours if staying at the hotel!

Lovely hotel very friendly, Good food, staff are very accommodating, Great place to relax and spa facilities looked very good even thouh i didnt get to try it out...

Lovely hotel, with lots of parking... even got quite close to main entrance which was good with our adult child on crutches and a few bags to carry. We ate dinner in the restaurant which was delicious and breakfast.

Beds not comfortable or pillows. No cups to have water in spa or bags to put wet swimwear in

Good base for Chester

Had an amazing night with my partner for her birthday. The room was impeccable as were all of the staff with whom we interacted with. The breakfast was phenomenal, have to say the best cooked breakfast I've ever had. The scrambled eggs are soo tasty. But yes, a very pleasant and enjoyable evening in a an amazing room. I would definitely recommend and will definitely be returning in the future.

Underwhelming rooms, confetti on floor leaking toilet. Disappointed for the price.

Lovely room, not so nice view of some kind of plant room, couldn't have window open because of the noise from it, lovely breakfast, plenty of choice and hot. Thought the £20 changed for using pool excessive, so didn't use it. Would stay again

I was working at a function at the hotel in the evening so booked a room with finishing late. Check in was efficient with welcoming staff and a gift. Room was spacious and clean although lack of bedside power points would have been better. Good nights sleep in comfortable bed. Great buffet breakfast in the morning and although hotel was fairly busy staff kept topping up food.

The rooms were nice, and the bed was comfortable, but the spa was disappointing. Towels were scattered all over the floor, and there was nowhere to sit or lie down, despite being told that time slots were in place to manage the number of guests. Breakfast was also underwhelming—the eggs were hard as if they had been sitting out for hours, the sausage was tough to cut, and the bacon fat was unrendered.

I was pretty disappointed with the hotel i paid for a room with a kingsize bed instead i got two single beds pushed together But the hotel was very clean but once we rang for room service because we wanted a lighf snack just after our arrival and no one picked up the phone and we rang a few times in general was a very nice hotel just found a few little negaitve points