Leonardo Hotel and Conference Venue Hinckley Island

We waited over an hour for our meal at Marco Pierre White, we only had 1 main and a few side dishes; there was only 1 more couple in the restaurant with us so not busy at all. The heating system in our room did not work, so our room was cold. Breakfast options were minimal. Only option was a buffet at £16 pp, which would not be suitable as I have an eating disorder and will only eat certain foods, so £16 was over priced for what I would eat. Other than that, was an average stay.

The leonardo is a beautiful hotel, in my opinion the only thing that lets the hotel down is the cleanliness of the swimming pool area, no footwear is aloud which is understandable but the floors could be cleaned on a regular basis.

Really nice hotel. Rooms were clean and rhe bed was comfy.

Nice and comfort

Stayed here a few times, never had a bad experience. Bar a little expensive and a limited selection of beers, but that's being picky. Rooms are spacious and well appointed.

Stay was good but I was not happy about my room. First of all the room telephone was not working so we could not book in for the spa. We wanted towels dropped to our room so we had to go downstairs and let them know but still no towels were sent Then we complain that The telephone should’ve been working in the room as we have to keep coming downstairs to Contact if there is an emergency it will be difficult to contact yourself because on the mobile the line is so busy put the staff and everyone else was polite and nice i Explained all this to the receptionist

Great! Hassle as the code to exit with cars changes everyday.

Very friendly place

I chose this hotel as i was attending a show at the CBS Arena and had a van to transport the stock etc. The car park has barriers which was a good reason to help deter criminals trying to steal / break into my vehicle. How wrong i was as the barriers were not closed as of 10pm that night !! Aside of this and several ££££'s of damage. The room was fine but i was directly outside of the kitchen extractors so noisy and i could not open the windows for the fumes of food being cooked. I had to eat both nights in the Triumph bar as the restaurant was fully booked, the queues just to be served took 15 minutes, really understaffed with the other bar shut when the hotel is obviously busy. The food itself was not great and twice was sent ot a wrong table which meant arriving at mine was luke warm. The reception staff were very helpful with regards to the van break in but those in the bar area were too busy & stressed to be polite. In a nutshell....avoid this hotel

The property is not bad, nice rooms large and clean. Rooms are well kept and looked after. For me it was a bit too far, 2 1/2 hrs from London. Had to take a uber huge cost. The scenery not the nicest. Property overall is good. Front desk needs some work when greeting clients. First impression counts don’t be rude. Clients are paying to stay.

I had a comfortable sleep and good time

Large Great facilities.

A really weird vibe here. In the middle of nowhere (which we didn’t mind as just a stop over for a longer journey). Just felt soulless. Staff in small bar vacant and made it clear they were not wanting to serve food (I’m going home soon) - ridiculous queues for breakfast with no system in place. Room itself was fine. I wouldn’t stay here again.

trip of a lifetime would definitely reccommend .eveything was so beautiful and clean the staff were amazing and the food was delightful 10/10.

A great stay, lovely clean big room, bathroom with bath and shower, good breakfast and a brillient location.

Very big hotel with lots of facilities that includes swimming pool, spa, gym, 500 car parking, restaurant and bars, etc. value for money and it’s close to the city centre with about 10 min drive. Very big room with king size beds, bath and shower facility with really big windows. Breakfast buffet has hot and cold including Continental options

Poor dinning service, stood waiting for food to to refilled. Cold food

Not so good unfortunately. We have stayed previously but feel standards have slipped. Firstly we booked 2 superior rooms - only one was superior- when questioned we were told it was correct however it was not. This left one side of the family with a less quality room - no fridge needed for medications and specialised milk. The first 2 days the temperature in the hotel was very cold and the service in the food bar very slow the first evening - 3 hours we waited for a meal - made worse by the fact we were all really cold and many of our choices were unavailable! We asked repeatedly for the air con to be turned off and were ignored! The second evening we booked for the Marco Pierre White restaurant and were greeted with a long list of what wasn’t available. Many disgruntled customers were in some leaving without having their meals. An hour and a half wait in the cold and our food in fairness was lovely when it arrived. Unfortunately we didn’t have time for dessert and were desperate to get out to get warm! The 3rd evening was warmer and quicker service in the bar however a reduced menu and still items not available off that! My niece did not eat as there was nothing available she could eat due to her allergies. Breakfast all 3 mornings was great and staff were attentive. When paying a lot for the hotel it’s disappointing that access to the pool is limited to 1 1 hour slot a day. We come away to be able to enjoy these facilities so more access to them would be better.

Everything was the way it should be. Very friendly staff, nice pool and gym, comfortable beds, clean room and of course delicious breakfast!

good hotel, the only issue we found was, we asked for items in our room such as travel cot for our baby, but this was not in the room on arrival even after getting it confirmed to us via phone and email. hotel was nice and spa was nice. quiet hotel, and quiet location.