Macdonald Old England Hotel & Spa

Traditional hotel with beautiful room and great breakfast. Very helpful staff. Highly recommend.

Great service great hotel attentive staff helped us with everything we needed. Can’t wait for possibly coming again.

On arrival the hotel was very cold.The room was freezing and so cold had to ring reception for extra blankets and to turn heating on. The spa was nice but had no towels on arrival and they refused to change my robe as it was wet for the following day very strange. Just wasn’t that feel of luxury stay.breakfast was poor with a small full English and only spreadable butter option.

Great hotel

Lovely spot to stay on lake windermere

Stayed for 1 night in a room overlooking the lake … Beautiful view but the room was very tired and needs updating. ( see pictures ) Old furniture which is worn away - headboard worn away - window needs repairing. Word of warning parking is £25 !!!! Not a secure car park as barrier rises on exit so anyone could exit with your car … Breakfast was ok - not sure why some items on the menu are a £5 supplement … seems steep when you’re paying premium price already. Overall an OK Hotel - paying for the Hotel being in the middle of Bowness not the facilities as they need a refurb

Great location restaurant, lounge and bar overlooking the lake. Room lovely very comfortable bed & pillows. Thought the surcharge on certain breakfast items a bit unnecessary when paying £200 per night. Drinks expensive in the bar but that’s normal these days !

Poor service v previous visits Won’t be returning

Brilliant location and pool area really nice had a really good time. The car park is well overpriced just park next carpark half the price.

Traditional hotel which could do with a facelift

Arrived at the hotel to be informed the car park was 4 streets away in an open car park. Although it needed a fob to raise the barrier on entry you could just drive at the barrier to exit. As the car park was completely open this was in no way secure. On the subject of the fob, these had to be collected and returned to reception each time you returned with your car, which required driving to the hotel, parking on the street outside, collecting the fob, then drive to parking. Madness. Especially with the hotel advertised as having parking. The £25 parking fee was more expensive than some of the town car parks. Would question what I was paying for??? On to the room. That should never have been a room. A box room at the top of a flight of stairs. Badly fitted door so every person passing or using the stairs could be heard. As this was the main staircase didn’t exactly lead to a relaxing stay. Simple things like tv remote missing. No way of contacting front desk or reception. Resorted to ringing the hotel on mobile. Reception no answer. Walked down to reception. Staff just stood there oblivious to phone call. Asked about the remote. Told they’d check the spare stock and sort it. Nothing further heard on this. The looked to order room service, told to go to bar, fair enough, ordered at the bar. Pizza and Chips. Turned up a while later c 30-40 minutes. Chips fine. Pizza base not cooked. On check in I’d asked about the pool to be told not open hours advertised. CO 2day early!

Poor initial welcome. Told you have to park about 10mins walk away. The room no AC and my room to the back was by the back of a pub, so when window open noise

Location is fantastic

Nice room with a lovely view bathroom looks new but furniture a bit tired in bedroom couldn’t shower on one night as hot water was barely warm

Well after a few hiccups wirh food the duty manager Keegan was able to sort things out along with a refund which cleared out shortcomings

Lovely hotel with lovely helpful staff.

Service was excellent. Staff on reception was beyond helpful, food was astonishing having breakfast, afternoon tea and an evening meal in the hotel restaurant and all the food was the highest quality with fantastic hosts and waiting staff. Rooms were very clean and comfortable. Beautiful views from the room, the lounge, the restaurant and the outdoor seating areas overlooking the lake. Overall a breathtaking area with the hotel complimenting the area incredibly well. Spa treatments to top off the weekend away. Couldn’t recommend enough.

Great service and friendly staff, nice room & facilities. Breakfast was well cooked, great quality and very tasty....... lots of choice as well ! Fab location. Only draw back is the £25 additional fee for using the car parking facilities, which i think is excessive for a 1 night stay

Good things -Clean and quiet hotel located in great central area overlooking the lake. -Room was lovely. -Great breakfast. Bad things - £25 per day for parking in their own car park 5min walk away feels like a rip off. -Over sensitive fire alarm system meaning 1 alarm going off per day of our stay. No real communication from staff, guests were keeping each other updated from the little bits we heard. -Pool was not warm. -Shower was awful. Couldn’t maintain an even temperature and had no overhead shower.

Weekend away for valentines in the lakes. Perfect location and looked after so well.