Mercure Blackburn Dunkenhalgh Hotel & Spa

Had to change rooms - bathroom sink not draining. No help and no apologies. Menu very much like a pub!

Great hotel, staff were amazing and friendly especially peirce was helpful and catering. Food was brilliant and rooms were clean

Staff were beyond brilliant, calling as a courtesy once I had arrived in my room, spa was lovely especially the thermal area, rooms was spacious and warm, food was good, courtyard was cute at night when t was lit up. Would really recommend and would definitely go again

Apart from the fact that there was never any parking spaces, the staff seemed uninterested in making me and my partner feel welcome or accommodating us in anyway. The bar staff were lazy and rude. Finally, the pictures of our room did not measure up.

Whilst very clean, the room was incredibly cold. The only source of heating was a small plug in portable radiator, which I had to turn off to go to sleep as I worried about fire risk. Also, the tv wouldn’t turn on.

Surprisingly thin walls given the age of the building, had quite a bit of noise coming through from the hallway and neighbouring rooms (including above). Two different height pillows provided, but unfortunately I found them both very hard and uncomfortable. It did look clean, but there was some rubbish left behind the desk, very easy to see, which of course makes you question the cleaning standards overall. I did like the nice big towels and the food in the restaurant was quite nice. The absolute best thing about this hotel is Aziz at breakfast, he is a superstar and speaking to him is just a wonderful way to start your day.

The outside of the property and the main entrance gives an impression of a well kept, period hotel but once through the reception area the rest of the hotel is tired, dated and generally felt a bit grubby. The room wasn’t so bad but it had a barely working TV, fixtures and fittings were well worn, a door that buffeted each time another was opened nearby and a radiator that clicked continually - not ideal with light sleeping kids. The bathroom was awful - tireed, broken tiles on the wall, grubby shower cubicle and generally felt unclean. It was a room for a single night, the breakfast was nice and in a nice setting but overall a pretty disappointing place to stay.

Great stay

Brilliant

Friendly staff, good facilities and a lovely breakfast.

Couldn’t get in my room after check in, bugs found in bed all through the night kept me up

Nice little stay whilst visiting family.

Thank you to the receptionists for helping and couldn't fault the room fantastic price as well even had a balcony.Thank you

Nice hotel, good facilities

Accommodation was very good for the price. Very limited menu choice needs reviewing (annoying part was they did not remove pips from the wedges or halves of lemon put on plate. come on chef.) Could do with regular sweeping of entrances where the ashtrays are and TLC of the exterior such as sorting out yhe window frames with a lick of paint. The fire escape stairwells could do with sweep too. Staff could do with being a little bit more cheerful (manager please ensure their welfare and adequate pay and working conditions). Over all a pleasant stay and i would return and take up the full facilities available. Generally a happy and pleasant stay over 2 nights.

Stayed with my wife and 8 year old daughter in room 92, which is in desperate need of a complete renovation. Room was not cleaned properly, carpets didn’t look like it had been hoovered, bathroom floors dirty and bathtub covered in hair! There were two big functions on the night we stayed, one of which was right beneath our bedroom. Extremely loud music until midnight. We could have been warned about the functions as we checked in. Checkin process was poor no information provided, no information about the restaurant, bar or spa in the rooms. A real shame, as this is a beautiful building with great potential.

Not as it appears on the pictures. Booked a twin room, were given a small double. Dated unclean room. External door outside the room (to the outbuilding we were in) rattled all night in the wind as had no latch. Shower was cold. Informed hotel staff who were not concerned or did not offer feedback. Would not recommend booking.

Nice looking building from outside but that was as good as it got. The hotel is tired and has not been maintained. Basics like cleaning are not done well. Rooms aren’t sound proof and we were awoken both nights - once by other guests and once by security trying to gain entrance to an adjacent room. We read the prior reviews and wouldn’t have booked if there were any other options near this location but there isn’t so not sure of best option if you are reading this!

We stayed overnight to celebrate my special birthday. I had an accessible room which was absolutely perfect for my needs, my family had an adjoining room in case I needed support. Anyone with concerns about their mobility, access to showering facilities etc should be reassured that this hotel will cater for your needs! The atmosphere was warm and friendly, everyone was helpful and welcoming, we had a stress free relaxing break. The food was delicious, served in a relaxed atmosphere, we will definitely be returning!

Nice room. Great service. Good facilities. Good location off the motorway but can be a little noisy depending on room location. Wi-fi in room was very patchy, dropping out so often I couldn’t watch a movie on streaming. I like this hotel, I’ve stayed a number of times and will again.