New Bath Hotel and Spa

Last minute booking, we were happy to find it as available, nice looking from the outside although I immediately got the vibe that it will be a dated type of property. The reception staff was nice enough, can't fault that. Restaurant was serving its last diners at around 8pm, luckily we had some groceries with us. Upon going upstairs to the room it was evident that the building was in need of some updating, Room itself was a decent size for 2 peole with a double bed, bathroom fairly big but again everything was old looking in dire need of some modernising. Bed itself was dirty looking,due to the fabric that the base was made of, covers looked clean but because of everything around, including a fly and a spider, i didn't sleep very well, especially as we had our 3 year old daughter with us with whom we shared the double bed, it was very tight. Walls in need of a proper do over but otherwise surprisingly quite. Ok if you don't mind any of the stuff mentioned, maybe we would've been more understanding had we paid less on the one night stay. Again, last minute booking in an area that is of high demand so taking the responsibility over our choice of hotel. Would go back if it goes through an update.

I love staying at this hotel! perfect location.

The staff were very nice but our twin room No.16 was small and dreary, even though it was supposed to be a superior room. The bathroom up a few steps was very nice but could have done with a blind. We ate in the hotel, breakfast passable although just apple in the fruit salad. Our first night we had fish and chips in the restaurant which was very nice but the second night (Sunday) the menu was very limited as we were told we could not have a roast dinner as they had run out of beef. I did not want fish again so I opted for the vegetarian option which was a mushroom en croute which was passable but it was served with a cold hard Yorkshire pudding and and two hard balls of sage and onion stuffing. They said it would be served with seasonal vegetables, but this consisted of a small piece of potato, one piece of stem broccoli and a piece of carrot. My husband had the salmon which he said was very nice. It is a shame that we did not enjoy our stay at the hotel as it was in a lovely position and had plenty of parking.

We had a lovely stay, room was clean and the little out door area was lovely looking out over the pool. The only thing is the bedroom and back interance are very dated and really need up dating as they look shabby, yes I’d stay again as it suited our needs

Overall we had a lovely stay, staff were very helpful and friendly. The room (11) was clean with plenty of toilet roll and body wash. No hairdryer or extra sheets/ pillows which was disappointing. And the decor could do with being updated - ripped wallpaper, stains on cushion covers.

The food was amazing the bed was comfy it was nice and quite just what you need for a bit R R would definitely go again bit stay longer

Had a really nice stay. Staff were very nice and friendly. Great quiet atmosphere. Reception area , Bar and dining rooms were nicely decorated but the rooms could do with a little tlc. Overall enjoyed our stay and would book again.

Overflowing bin outside,damaged external door and rubbish in parking area.In room peeling paper behind radiator,cracked and missing tiles in bathroom,curtains did not work and generally unkempt.

Genuine booking error and wouldn't even switch the day over. So didn't even get to stay!! Clearly no customer service.

Loved the swimming pool

We felt the hotel WAS NOT 4* as advertis

Loved being able to swim outdoors in the hotel lido. Fabulous experience with such friendly people

The properly was what i expected really for the age of the building and where it was. The reason i went with my partner who was working over the two days was so i could have the use of the spa and have treatments.i was trying to book this in since the Saturday before we arrived on the Sunday to no avail. I phoned the hotel, they said i needed to book online. I went online to book the Monday and Tuesday. It said, limited availability, please call. I tried calling endlessly and only got an answering machine. I waited until we checked in. The gentleman on the desk said i need to book online. I explained the situation. He said you have to go online. Once again i told him i could not get through to talk to anyone. He replied. They were probably busy doing treatments. Hence i never got to use the facilities. Just a bit disappointed. B

Lovely hotel The annexe area is very tired and the bathrooms need updating. The spa was ok but could benefit from an upgrade and maybe some soft relaxing music in the treatment rooms. The staff were ok. No one ‘went the extra mile’ let’s say. Staff need to be more customer focused at times felt like they were putting themselves out to accommodate us when it should be that nothing was too much trouble especially in the spa. This didn’t spoil our stay though.

Great location for walking into Matlock Bath. Staff very helpful and friendly. Room spotless. Parking on site which is important for us. Would highly recommend

Room and hotel was amazing . Very clean , staff lovely and facilities are good

I love staying here and i find it’s my happy place as i always have one of the rooms facing the pool with a balcony and in summer you can sit outside and think you are anywhere in the world. The food is amazing The staff are always willing to help. Looking forward to my next stay.

Pool excellent. Towel rail in bathroom missing power cable. Rear of property very poor, needing a lot of tlc. Annex about to be refurbed. Staff excellent.

The hotel was clean, the staff really friendly and polite and helpful and our room was lovely with good facilities. Parking was very easy. Its in a great location and there was a nice bar area. However, sadly the food was not great. We had pizza in the bar in the evening - these were clearly very cheap frozen pizzas that hadn't been cooked properly and were very expensive for what they were. Considering they were the same price as a pizza restaurant with real pizzas, these were awful and sadly inedible. The accompanying salad as average at best. Then at breakfast the entire plate of yoghurts were out of date, which I had to point out. They were then removed, but shouldn't have been out in the first place. Then there were no more yoghurts available apparently. I find it odd in a hotel of that size that there were no fresh yoghurts and no fruit for breakfast either. The chocolate and vanilla muffins were clearly stale and also inedible. Also, and I know this is tricky but in the bar area, where I was with my son, there were several guests who were swearing continually and talking about incredibly inappropriate things for my son to hear. I realise it was a bar area but it is also for families and I do feel that a manager or someone should have stepped in to perhaps ask them to be quieter or to stop swearing. It was quite incredible that every other word was swearing and it was highly embarrassing the topics they were talking about. I didn't feel this was appropriate

It was great! The staff were nice and approachable. They upgraded our room when I requested a closer room to the entrance as I am 30 weeks pregnant. The spa and pool were amazing as well. We enjoyed it. We'll be back again.