Rolands Croft Guest House

The price I paid for booking on Hotels.com was contested by the guest house owner as being in error. After several phone calls, it was determined that this was no fault of my own, but rather a programming glitch. Yet I was made to feel responsible for this: The room I was given was not what I had booked. There was also no safe in the room as indicated on the booking. The room looked tired, needing some TLC maintenance (dusty rafters, sagging bed, broken chest of drawers, broken trimmings, stubborn toilet flush). The shower has no place to hang your bits while you're showering. Other than that, the heating was great and parking onsite was very helpful. The location of the site is also good. Breakfast was a disappointment: very menial and uninspiring (coffee and sugar from sachets, one loaf of bread for toast, 3 cereals, orange juice). I was advised that I would have to pay £6 extra for a cooked breakfast - this was not in the initial booking information. The radio was on very loud in the room adjacent to the breakfast room, which did not aid the ambience nor assist my tinnitus. I did not feel cared for as a customer and felt the proprietor was more interested in getting my money than whether or not I had a restful stay. I will not be returning to this venue - it was overpriced even for the lower price I paid.

Nice place, wasn’t keen on owner coming into room as soon as we had checked in to look for something in room, (I was in the bath) and then unplugging the heater. Apart from that was a nice stay

Signage to find property overgrown so difficult to locate. Bathroom door didn’t close. We were not really expected and arrived as owner leaving property. If we had been a few minutes later........

Friendly welcome and an excellent breakfast.

Lovely breakfast, comfortable beds, very helpful owner

Lovely place to stay comfortable beds, good food good location friendly staff

We stayed 2 nights. Bed very comfortable and room OK but bathroom small and in need of some tlc. Host was very friendly and cooked a decent full English breakfast

A beautifully restored building. Very warm and welcoming host

Ok for one night stop when working away. room was a good size (double large booked)

Cosy and comfy. Lots of hot water. Lovely breakfast. Plenty of parking space. Good /friendly host.

Small room, warm, hot water, nice breakfast.Reasonably priced. Would use again.

Easy to find, friendly welcome. Well equipped room. Very nice breakfast. Overall very good value for money. I would stay here again if ever coming through this part of the country again. Two suggestions for the future, some spare blankets in the cupboard for particularly cold nights. And the door would benefit from darker curtains to stop the light coming in.

Good location would stay here again

Nice big room but smelt damp. Bathroom needs money spent on it as it lets the room down. Mould over ceiling, shelf not useable, pull cord dirty. Hot water ran out. However, good telly, nice welcome tray and nice breakfast. Plenty of parking. You get what you pay for.

Perfect gest house, very good breakfast....................

Asked the owner to put up some curtains in my room as I had people looking in as I was walking around my room following a shower. He refused saying u was a lucky person. I challenged this and he said that I had my priorities wrong as if that was all I had to worry about ( people looking at me in my room) then I was looking and started to talk about him having cancer. If I had been a woman I have no idea what he would have said.

Lovely homely welcome from Peter and Great fresh chief breakfast. Fab views.

Friendly reception, well looked after, comfortable bed, excellent breakfast

Unfortunately we were not able to fulfill this booking due to a family crisis and it was non-refundable. The owner happened to ring me on the morning of the intended stay and although sympathising with my plight, could not offer a refund. Fair enough, just thought with extreme circumstances, we might have got something back. Did offer a discount stay should we need to stay again, but not sure of the likelihood.

Great communication and welcome. The room was a little tired but clean and comfortable. Breakfast was excellent.