Abbaye des Capucins Spa & Resort

Pleasant, helpful staff and a comfortable room. The food was good and plentiful.

Conveniently located next to Vieux Pont and historic center. Parking on site. Very nice and helpful front desk and technical support staff.

Great location close to the old center of town. Beautiful hotel and interior courtyards. However, the staff were young and inexperienced and appear to need more guidance - both coffee machines in the breakfast room did not work for over 30 minutes. Dirty coffee cups were left on counters in the hallways. Bar staff on Saturday evening were more busy "tidying" an hour before closure than looking after the clients present etc. - small things but they affect the overall customer experience in a 4 star hotel.

I had a stroke and I wouldn’t get to the bath; it was to high for me, but other than that, it was great.

Loved the hotel, near to downtown and all dining and shops

Building is an old and impressive Abbey, beautifully restored with thoughtful inclusions

The bed was extremely comfortable and the room was very clean.A top-notch hotel …food was amazing,staff friendly and overall we had a wonderful stay

If not for the AC blocked and be usable it would have been great I would like to point out the professionalism of Brenna she was really of great help and attentive. Thank you Brenna

Perfect

Terrible rooms

Clean, good location and friendly staff

Short 1 night stay.

The property was nice except that my bathroom shower smelled musty. Spacious rooms, but no telephone to call the front desk. Extremely unhelpful front desk personnel. Before booking the reservation, I called to make sure that someone spoke English as advertised and the person who answered the phone did. I was driving in the dark and rain, so I wanted to get there, but was also hungry arriving around 9:30 PM. I asked if there were any restaurants that would be open she said she has no idea. I asked again, trying to get an indication of if I would be able to find food there when I arrived; she just kept saying no idea with no willingness to help. I feel like that’s basic the front desk should know whether guests can get food or not. At least have the name of one or two late night places or delivery info available. So I arrive at 9:40 PM and GPS took me to an old wooden back door with the name of the hotel above the door as if it’s a legitimate entrance. I had to pull into an alley because there was no parking and the doors were bolted. I called to tell them I was at the door but the front desk person hung up on me. I called back three times and kept hanging up on me. When I finally found the way, she told me she is the security person there and speaks no English. It could have been a great experience, instead, I spent my one night going to sleep hungry and frustrated.

the staff were friendly and helpful

Our second stay. Comfortable bed and pillows. Room was very austere and bedside tables were tiny stools. Too small for a book and phone. The public rooms are lovely, full of antiques and art works. Unfortunately the lovely restaurant was closed for a wedding, which was disappointing but we ate in the bar area. The meal was good but extremely expensive and minimalist. I had a small piece of fish on peas, no other vegetables. Fruit salad was excellent. Check in was efficient. Plenty of secure car parking space. 10 minutes walk from centre. No alternative places to eat nearby.

absolutely beautiful place and a 10 minute walk to the Ingres Musee. AWESOME!

Nice hotel, good location close to centre of town. Bit disappointed that as a Spa and Resort hotel there was only an outdoor pool which was closed (October)

Fantastic hotel next to the river. Lovely family room. Sadly we didn’t get to enjoy to Spa facilities.

No facilities available. Couldn’t even get food at the hotel

Fantastic! We travelled with 4 dogs , not a problem . Big carpark and amazing history