Best Western Hotel d'Arc

Service deshumanisé. Froid. Désagréable. Font des erreurs dans les conditions de remboursement et n’assume pas leurs erreurs. Dommage

Helpful staff, handy location, clean

Great location

There was a smell of sewage in my room and all round the hotel breakfast was ok

Everything was great except for a very strong and constant drains smell - from the reception downstairs to our bathroom. A real pity as this hotel deserves much more .

Hôtel en plein centre ville mais qui a l’âge de ses fondations. L’hôtel est en lien direct avec le tramway. Dès qu’il passe, de 5 heures à 1h du matin, les murs tremblent. La porte de la chambre, les murs, et les plafonds ne sont pas isolés phonétiquement. Dès qu’un occupant passe dans le couloir, ferme une porte où marche dans sa chambre, vous partager tous ses faits avec lui. Malgré un personnel agréable, une literie irréprochable et une chambre spacieuse, je ne retournerai pas dans cet hôtel.

The location is excellent. The bed was super soft. The only issue was the heater, which didn't seem to be working. We called reception, but no one picked up the phone. It was the end of the year so we were expected to find a few staff. But over all it was good.

It isuch an old building and very tired inside. The rooms need a refurb altho the bed was very comfortable. Ideal central location.

As part of a short tour along the Loire river, the staff were most informative, friendly and helpful. The location and facilities of Orleans made for a perfect choice.

Lovely hotel close to the ancient town and cathedral.

Very unique hotel. Very very nice bed. The best shower I've ever experienced in a hotel. Stayed an overnight - checked in late around 11:15 pm and left early the next morning. This is a very lovely town. Please note: parking is off site. You have to drop your luggage off and then drive to the parking and walk back about 12 minutes to the hotel.

This is a great hotel when visiting Orleans. Close to the station and the centre of town. The staff are very friendly and helpful. Breakfast is also good and a check out time of 12noon very civilised.

Chambre propre et confortable . Petit déjeuner horriblement cher pour la qualité servie . La fiche que l hôtel vous adresse afin de faciliter votre arrivée ne sert a rien et en plus les prix ne sont pas juste

La literie était très bien et c’est le seul côté positif que je retienne. Pour une nuit à 200€, nous n’avons pas été contents et on se demande pourquoi l’hôtel bénéficie de 4 étoiles . Nous allons toujours dans des 4 étoiles et passons environ 30 nuits/an à l’hôtel donc bonne expérience. L’hôtel est très bruyant ( les voisins de chambres, le tramway dans la rue, des bruits parasites dans le couloir) , bref, difficile de trouver le sommeil. La salle de bain est minuscule. En me séchant les cheveux , mes coudes heurtaient la paroi de douche ou le mur ! Le petit déjeuner se déroule dans une pièce trop petite où il est difficile de trouver une place et quand c’est le cas, c’est collé -serré avec les voisins. Les œufs brouillés ressemblent à de l’éponge … Le parking est loin de l’hôtel (7 mm à pied) et c’est pénible pour les bagages !

Nice hotel, great staff, but this is not 4-star.

The staff were amazing so helpful, room was a good size, shower room perfectly set out and a 5min walk from the station! Shopping and food outlets on the doorstep and a 10min walk to the river

Good room lovely staff

DON’T STAY IN THIS HOTEL. Someone stole our computer from our room. We stayed there for a night from Saturday to Sunday in June. I chose the hotel because it had 4 stars and Expedia said it had parking. The first surprise is that DOES NOT HAVE PARKING, the receptionist sends you to a city parking that is 10-min. walking distance (add another 10 euros to your budget). BW will not pay it for you. The 4-star rating is an overstatement. The building is old, lacks proper maintenance. AC in rooms does not work. The coffee machine in the lobby does not work. We were given a room that had no soap and the shower drain was clogged. We asked for a room change and we got the room next door. Both (standard) rooms were small. At some point when we went briefly outside the room either that evening or the next morning, somebody entered our room, opened my backpack and stole our computer and its charging cord. Only that and for that reason we realized until we had left Orleans and had arrived to Paris. I have called the reception three times, I wrote an email… and so far, four days later, the Hotel has done nothing to help me. AVOID Best Western Hotel d’Arc. One of the worst hotel experiences in my life and I am a seasoned traveler.

old property. good location.

Fantastic staff. I would specifically thank the girl who lived in the US. Thanks again I will be back.