Hôtel ALBA

Hotel cancelled my reservation close to my reservation date which leaves me no choice but to stay in their related Hotel Eliseo suposedly under samecterms .However,, my booking for superior room with 1 queen and 1 single becomes just triple room with 3csingle beds and worst was a bathtub room. Room was changed on next day after i requested for walk in shower and was given a handicapped room . The toilet was sanitized with strong vinegar which was really unbearable. I would like to suggest that hotel should inform guests well in advance to enable the guest to make alternative booking.

It was a very peaceful stay

Wonderful hotel and staff

Great location and staff. Close to the basilica but out of the noise. Walkable and safe

It’s a nice place, not too far from the sanctuary

Lovely hotel with great rooms (large) free WiFi and an excellent location for walking to the Lourdes grotto and Basilica. Only issue is parking. Onsite parking is 27€ per day at the hotel, however free overnight parking available in the public parking opposite the hotel. A recommended stay for those visiting Lourdes

I like the staff and the services. Very friendly and helpful customer services. I'll definitely stay there again.

The Hotel felt cozy and welcoming. The staff is very friendly. My husband and I will definitely return to this place.

Room is missing lots of facilities

Nice riverfront location away from the hustle and bustle of "downtown" Lourdes yet easily walkable to the domaine of the shrine. Nice, homey French dining in the dining room. Very friendly and accommodating staff, very reasonably priced. Good, well-lighted stairway for when the elevators are busy (which they rarely were). Modestly appointed rooms are efficient and comfortable but not luxurious or spacious. Don't come here to spend a lot of time in your room, but that's probably not why you come to Lourdes.

Great stay. Room nice and comfortable. No problems.

Have stayed in this hotel a few times over the last twenty years and have found the whole experience to be excellent. Cannot be faulted.

Pleasant stay. Good breakfast. Parking on site - both additional cost. Room was on upper floor with a window balcony and a view. Easy access to centre

Good hotel friendly staff

This was our second stay at the Hotel Alba. Just like last time, the staff were polite, helpful & knowledgeable; the room and public spaces were very clean & modern. We considered it to be good value for money. The Maitre d and his restaurant team were very efficient, friendly & professional, however we did find that the meals were a bit under par compared with our previous experience. There are no drink making facilities in the room, so having learned from our last stay we took a travel kettle & tea & coffee. Overall we’d whole heartedly recommend the Hotel Alba as a great place to stay in Lourdes.

Clean and staff are nice

Good location, clean and quite hotel

Stayed for Mtb World Cup very helpful staff good location very impressed

Cleaness

When we first checked in, the first room offeded was at the rear, not a front river view as booked and pre-paid. The receptionist did move us to a river view room after checking with the manager. After a few days, water started coming through the ceiling of the bathroom when the shower in the room above was used. This in turn came through and soaked the carpet in our room, making it uninhabitable. We were initially moved to a room at the end of an upper floor but this had no wkfi signal. The next room offered was at the rear just above some noisy fans. Eventually by juggling bookings we got a room at the front,with wifi and no flooding. The hotel location is good, far enough from the centre to be quiet, but an easy level walk to tne grotto and basilica which is the reaso we and everyone comes to Lourdes. It primarily caters for organised groups and individual guests can feel marginalised. For example the main, larger dining room is reserved for groups at breakfast and we had to use the smaller first floor dining room where the food and service were only average and poor value. If they can sort out the plumbing and wifi, this has the potential to be an excellent hotel. For now, we would not return.