Novotel Toulouse Centre Compans Caffarelli

Cela fait quelques temps que je descends dans votre établissement je confirme avec les réponses du questionnaire.

Super Hôtel, très bien situé ! Le petit déjeuner est correct mais un peu cher par rapport à ce qu'il y a sur le buffet, service correct aussi. J'y reviendrai sans hésitation.

Good hotel, just not in the centre despite the name

Not the 4 star hotel I expected. Rooms are in need of upgrade and redecoration, somewhat bleak. Area around the hotel isn’t great, concrete jungle. Hotel served a purpose but wouldn’t I wouldn’t recommend.

Our room did not have a desk or chair; just a bed and a single couch. I guess they did not have them because the room was too small. I know that other rooms had desks and chairs. All the rooms were booked so we were out of luck to change rooms. When I asked for a small portable desk and chair so that we can do some work in the room (we had to do confidential online meetings) , we were told that this was not possible. While I was kindly discussing our options with one receptionist, another one came and acted all weird. She was rather rude. So I gave up discussing our options as it was no use. We ended up staying there, but it was not a good experience. On top of this, the restaurant was not at all accommodating for dietary restrictions. This is not surprising in France, as they don’t understand the concept of dietary restrictions in most places outside Paris, but I was expecting at least some effort. Nothing was offered. Breakfast was also rather poor. In the land of cheese, they had only one type that was not particularly good. We ended up skipping the breakfast even though we paid for it as part of the room cost. Perhaps others had better experience with this hotel, but we thought we made a mistake. We chose it because it was close to the convention center, but we should have stayed near the center of the city where all the action takes place. This location is rather far to the good restaurants, etc. Overall, we did not have a great experience.

Staff were ALL very nice and accommodating. The hotel does need a concierge to assist visitors with questions about the area and with helping set up activities. Our room was overly warm even with the AC turn down to the coldest it would go. We had to ask for a fan. The bathroom sink stopper would not stay in the open position and the water did not drain well. Just washing your hands could cause an overflow.

attentive staff

Friendly, helpful staff. Great breakfast with lots of choice. Pool was lovely. Nice complimentary extras in room.

The service at fr9nt desk, dtaff was extremely kond.

A fairly tired Novotel. Main bar and restaurant nicely done but dated rooms with tiny showers and No desk or usable chair to work on the room if required. Fitness suite basically an old bedroom with a bike in it not really 4* experience. Otherwise usual expected too amenities. Quiet location by the a park is a bonus although general exterior area feels a bit run down.

The hotel has a lot of potential (next to a very nice park and close to the city centre), but very outdated. Just some of many specific issues we experienced: - very small rooms (especially if travelling with small kids) - not clean + not cleaning rooms properly - quite outdated interior - very hot, no AC - beds, pillows, sheets all need a refresh - employees should be much friendlier. They are not rude, but need to learn basics: hello, good day, yes of course, goodbye etc - the whole hotel needs a renovation

The food was ok, and so was the service. It has a motel feel.

Return visit to this establishment . Located out of town but easy access by public transport.

As expected for a Novotel hotel, clean, well-organized, restaurant, pool, service, and personnel. Our only concern was the exterior appearance of the property from the front. Upon arrival from the airport, it does not look very inviting. Overgrown weeds, and a dirty appearance, we were not sure if it was the right place until we saw the Novotel hotel signs. This REALLY needs to be worked on.

It was amazing…very close to town centre…forgot the guy name who was on reception…very helpful…will visit again Only down side was our kettle was not working in the room…spoken to the lady receptionist at night but didn’t sorted out ..as she said she will do in the morning…

Everything we needed, lovely pool and location next to the beautiful Japanese garden. Easy 15 min walk to the main square passing some gorgeous architecture on the way. Staff fab rooms exceeded our expectations and great restaurant

Decent hotel (with a pool and restaurant) not too far from the city center. Right next to a nice park. Close to the metro and bus stop.

If the staff starts blaming the client with a room for 4.500€/month for things other people say and do, it is clear, something is wrong !!

The inside of this hotel is what you would expect from a Novotel, for the most part. Our room wasn't very big, but it was totally fine. Staff were friendly. However, the immediate vicinity of the hotel appears to be falling into some disrepair. We weren't sure where to park, and ended up parking in a public lot below the hotel. The next morning we found the window of our car broken and some items stolen - not a fun way to end a vacation. In the morning, we noticed a sign in the elevator warning guests not to park there, but we hadn't see it the] night before because we arrived late and were tired. Also, no one mentioned specific hotel parking when we arrived. If you stay here, just be warned to avoid the public parking lot.

I had a very comfortable stay of a few nights. My room was clean, quiet and comfortable. The staff were great!