The Naini Retreat, Nainital

The staff is not proficiently trained to work in a hotel. They lack simple professionalism and knowledge of English . They were however very polite and nice. The WiFi does not work. The water in the shower was cold. The free shuttle is there but the men outside were just acting unprofessionally . The building is beautiful, great views of the lake but it’s difficult to get here. You’ll need a driver that’s experienced in hilly terrain driving. The breakfast is great. The chef was amazing. He came and talked to us.

Needs lot of renovations

Amazing

lake view.

Very nice view with good over all stay.

Enjoy the stay

Best location in nainital. This hotel is a palace which has been renovated as a hotel. You get a very nice view of naini lake and the surroundings. And their breakfast buffet is also amazing.

The Naini Retreat has a cozy exclusivity with great food options. Worth stay with family. The only issue is the hiking required to & fro from hotel. Difficult for elderly

Prices are higher as compared to there services & foods

Really great location and view; helpful and accommodating staff

Too much overpriced, and over hyped.They don't deserve, what they claim.

It is one of the oldest hotels in Nainital. It is a really pretty property but I would recommend staying only in the old wing.

I am a 72-year-old American male who visited India solo. I spent five nights at the Naini Retreat. This is a first class hotel-the room with a balcony view was outstanding and the breakfast meal, which was included in my room cost, was wonderful. The lake is a 10 minute walk away down a steep hill; the hotel offers courtesy car services if requested. The staff went the extra mile to make my stay as enjoyable as possible. Highly recommend this hotel - Really glad I stayed there

Fantastic stay. Bonfire in evening was great.

It was a superb experience due to its amazing location overlooking the lake. Service was excellent.

The hotel does not mention that it is difficult to access. It has no lifts. There are too many internal and external stairs in the building which made it difficult to get around. My mother fell one time and hurt her knee. I had to help her when we wanted to go for meals or outside. In total there were 4 different staircases to access our room. The room was in the annexe building and was damp. The bedding was damp and even the clothing in the suitcase became damp. We were so disappointed as we had expected some sort of view but the window in the room had frosted glass. The room was also very dark and even with all the lights on it was pretty dark. There was no hot water and the ac did not work. The hotel did not provide any information at check in such as that they had a complimentary taxi or afternoon tea. We asked a staff member about going to the town who pointed to some steep steps to reach the town. Also at check out they could have mentioned that due to rain our flight may be cancelled. We could instead have taken a taxi from the hotel back to Delhi.

I would never ever consider staying in this property again and recommend the same to others travelling to Nainital . This heritage property does afford very scenic view but is poorly maintained. I stayed at Naini Retreat from 26th to 28th Jun for two nights, booking a family suite for 04 guests. I was charged Rs. 50,121 i.e Approx. USD 725 and paid Rs.32,532 upfront on hotels.com(balance of Rs. 17589.00 adjusted from my accumulated one free night). Most horrific part being that I was not even provided the accommodation as shown in the hotels.com site.Is it a case of cheating ? Money spent having gone down the drain.Much as I would like to forget this experience, I am still writing this for benefit of others.

Overall a good property located at a height having a good view, greenary & flowers around. Word of advise: Park your car in the Nainital Parking Area & ask for a pick-up from the hotel as it’s at quite good height & it’s risky to drive. For youngsters, this could be one of the best properties to stay but for elders, you need to think as there is good amount of walk applicable on stairs & overall. Overall stay was very nice & enjoyable. At evening, there is arrangement of LIVE music & borne fire with-in the resort so lively atmosphere is created for vacation. Location is nice. Food is good. Overall ambience is quite nice.

Rooms were clean & food was good. Location was excellant away from the crowd. Staff was very courteous & ready to help.

Not good for disabled people lots of stairs to climb no facilities for them to go up and down