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Exterior Hotel Neo Gajah Mada Pontianak by ASTON

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Bedroom 3 Hotel Neo Gajah Mada Pontianak by ASTON

Bedroom 4 Hotel Neo Gajah Mada Pontianak by ASTON

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Hotel Neo Gajah Mada Pontianak by ASTON

Name: Hotel Neo Gajah Mada Pontianak by ASTON
Address: Jalan Gajah Mada No. 177 Pontianak, Pontianak Selatan, Pontianak, Kalimantan Barat, Indonesia, 78121, Jalan Gajah Mada No. 177 Pontianak, Kalimantan Barat, 78121, Indonesia
Rating: 8.4

Hotels

8.4

/10

Very Good

5,933 reviews

What Guests Say About Their Stay

Staff Friendliness (117)

Distance To City Center (107)

Ambiance (102)

Bedroom (99)

ARYO d. p.

9.4

/ 10

Fashionable receptionist hotel... unique design interior room... humble staff and great service..

Merlyn

8.5

/ 10

Always nice and cozy staying at Hotel Neo, like it and recommended.

budianto a.

9.4

/ 10

Clean and comfortable, new hotel with very good location

Johan B. B.

9.4

/ 10

New hotel and strategic place.

astria d. w.

9.7

/ 10

Clean, modern and nice hotel. Recomended!

In the Area

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Jalan Gajah Mada No. 177 Pontianak, Pontianak Selatan, Pontianak, Kalimantan Barat, Indonesia, 78121

Main Facilities

Restaurant

24-Hour Front Desk

Parking

WiFi

note: hotel was previously named Hotel Neo Gajah Mada Pontianak by ASTON Staying at Hotel Neo Gajah Mada Pontianak by ASTON is a good choice when you are visiting South Pontianak. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.

Available Room Types in Hotel Neo Gajah Mada Pontianak by ASTON

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What's around Hotel Neo Gajah Mada Pontianak by ASTON

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Jalan Gajah Mada No. 177 Pontianak, Pontianak Selatan, Pontianak, Kalimantan Barat, Indonesia, 78121

Lobby Hotel Neo Gajah Mada Pontianak by ASTON

Exterior 2 Hotel Neo Gajah Mada Pontianak by ASTON

Discover More About Hotel Neo Gajah Mada Pontianak by ASTON

note: hotel was previously named Hotel Neo Gajah Mada Pontianak by ASTON

Location

Staying at Hotel Neo Gajah Mada Pontianak by ASTON is a good choice when you are visiting South Pontianak.

About Hotel Neo Gajah Mada Pontianak by ASTON

For you, travelers who wish to travel comfortably on a budget, Hotel Neo Gajah Mada Pontianak by ASTON is the perfect place to stay that provides decent facilities as well as great services.

From business event to corporate gathering, Hotel Neo Gajah Mada Pontianak by ASTON provides complete services and facilities that you and your colleagues need.

Splendid service together with wide range of facilities provided will make you complain for nothing during your stay at Hotel Neo Gajah Mada Pontianak by ASTON .

24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

Savor your favorite dishes with special cuisines from Hotel Neo Gajah Mada Pontianak by ASTON exclusively for you.

WiFi is available within public areas of the property to help you to stay connected with family and friends.

Hotel Neo Gajah Mada Pontianak by ASTON is a hotel with great comfort and excellent service according to most hotel's guests.

With all facilities offered, Hotel Neo Gajah Mada Pontianak by ASTON is the right place to stay.

All facilities in Hotel Neo Gajah Mada Pontianak by ASTON

Bar, Cafe and Lounge

Functional Hall

Lobby

Exterior

Bedroom

Public Facilities

Parking
Coffee shop
Restaurant
Breakfast restaurant
Room service
Safety deposit box
WiFi in public area

Hotel Services

Concierge
24-hour Receptionist
24-hour security
Laundry service
Limited hours room service
Luggage storage

In-room Facilities

Cable TV
Desk
Shower
TV

General

AC
Non-smoking room
Smoking area

Connectivity

LAN Internet
Free WiFi

Business Facilities

Business center
Meeting facilities

Things to Do

Massage

Transportation

Valet parking

Accommodation Policy & General Information in Hotel Neo Gajah Mada Pontianak by ASTON

Check-in/Check-out Time

Check-in:

From 14:00

Check-out:

Before 12:00

Minimum Age Policy

Minimum age to check-in is 18. Minor guests must be accompanied by adults upon check-in.

General Information

Popular Facilities	AC, Restaurant, 24-Hour Front Desk, Parking, WiFi
Check-In / Check-Out Time	From 14:00 - Before 12:00
Breakfast Availability	Yes, hotel has room that provide breakfast
Available rooms at Hotel Neo Gajah Mada Pontianak by ASTON	105
Number of floors in Hotel Neo Gajah Mada Pontianak by ASTON	13
Another facilities in Hotel Neo Gajah Mada Pontianak by ASTON	Coffee shop, Breakfast restaurant, Room service, Safety deposit box, WiFi in public area

Frequently asked question in Hotel Neo Gajah Mada Pontianak by ASTON

What are available facilities at Hotel Neo Gajah Mada Pontianak by ASTON ?

There are top facilites at Hotel Neo Gajah Mada Pontianak by ASTON such as AC, Restaurant, 24-Hour Front Desk, Parking, WiFi. (some may require extra charges)

What is normal check-in & check-out time at Hotel Neo Gajah Mada Pontianak by ASTON ?

The standard check-in time at Hotel Neo Gajah Mada Pontianak by ASTON is starting from From 14:00 while the latest check-out time is at Before 12:00

Does Hotel Neo Gajah Mada Pontianak by ASTON provide breakfast?

Yes, Hotel Neo Gajah Mada Pontianak by ASTON provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.

More Reviews from Other Guests in Hotel Neo Gajah Mada Pontianak by ASTON

Overall Ratings & Reviews Hotel Neo Gajah Mada Pontianak by ASTON

Traveloka (5,895)

Other sources (38)

8.4

Very Good

From 5,895 reviews

Provided by travelers on

Cleanliness

8.5

Room Comfort

8.4

Meal

8.2

Location

8.6

Service and Facilites

8.4

People often mention about Hotel Neo Gajah Mada Pontianak by ASTON

All

Bedroom (62)

Staff Friendliness (61)

Ambiance (58)

Distance to City Center (54)

Bathroom (50)

Room Space (45)

Accessibility (42)

Wifi (42)

Surroundings (41)

Taste (39)

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Traveler Reviews Hotel Neo Gajah Mada Pontianak by ASTON

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Customer reviews

R***o

10.0

/10

Reviewed 20 hour(s) ago

Very good, I want a fourth time.

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D***i

Business

10.0

/10

Reviewed 3 day(s) ago

All the way from Makassar to Pontianak, thank God I booked a hotel according to my wishes and the hotel was very clean, all the staff were very friendly. Thank you

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Accommodation's Reply

08 Jul 2025

Dear Sir/Madam, Warm Greetings from Hotel Neo Gajah Mada Pontianak, Thank you very much for the warm and enthusiastic review that you have given. We are very happy and honored to be your choice of place to stay after a long journey from Makassar. Knowing that our hotel is in accordance with expectations, clean, and our staff's service is considered friendly, is truly a joy for the entire team. Reviews like this encourage us to continue to maintain the quality of service and comfort for every guest who comes from various regions. Hopefully we can welcome you back on your next visit. Warm Regards, Exsan. General Manager

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H***y

Leisure

5.9

/10

Reviewed 6 day(s) ago

The location is good, but the room is not very comfortable, the hallway to the room has no windows so it's dark, the bathroom and bedroom are full of small cockroaches so it feels very dirty.

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1 people find it helpful

Accommodation's Reply

08 Jul 2025

Dear Sir/Madam, Warm Greetings from Hotel Neo Gajah Mada Pontianak, Thank you for taking the time to provide a very valuable review and input. We are pleased to know that the location of our hotel is considered strategic, but we deeply regret the inconvenience you experienced regarding the comfort of the room, the lighting of the hallway, and the cleanliness of the room and bathroom. Regarding the presence of small insects in the room area, we apologize profusely. This is clearly not in accordance with the cleanliness standards that we have set. Our Housekeeping Team has received this report and will take intensive action, general cleaning and complete pest control so that it does not happen again. Your input will be an important evaluation material for us in improving the quality of service and guest comfort. We hope to be given the opportunity to welcome you back with a much better experience. Warm Regards, Exsan. General Manager

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R***n

Leisure

10.0

/10

Reviewed 2 week(s) ago

From check-in to check-out the service was excellent.

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Accommodation's Reply

30 Jun 2025

Dear Sir/Madam, Warmest Greetings from Hotel Neo Gajah Mada Pontianak, Thank you for the positive review that you have given. We greatly appreciate the appreciation for the service provided from the check-in to check-out process. Guest satisfaction is our top priority, and knowing that you feel well served during your stay is a joy for the entire team. Comments like this encourage us to continue to maintain the quality of service and ensure that every guest gets a pleasant and memorable experience. Hopefully we can welcome you back on your next visit. Warm Regards, Exsan. General Manager

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R***o

Transit

10.0

/10

Reviewed 2 week(s) ago

The room and toilet are super clean, the room is spacious and airy. Thanks

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Accommodation's Reply

30 Jun 2025

Dear Sir/Madam, Warmest Greetings from Hotel Neo Gajah Mada Pontianak, Thank you for the positive review that you have given. We are very pleased to know that the cleanliness of the room and toilet, as well as the size and comfort of the room, provided a pleasant stay experience. Guest comfort is our top priority, and comments like this motivate our team to continue to maintain service and cleanliness standards. Hopefully we can welcome you back on your next visit. Warm Regards, Exsan. General Manager

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H***o

8.4

/10

Reviewed 3 week(s) ago

The hotel's location is good in the center of the crowd and culinary, spacious parking area, it's just a shame that the parking building is not clean or not well maintained, very suitable for business trips or families, the color or condition of the sheets is not good, it looks grayish which gives the impression of being less clean, the food has not been tried, because I was tempted by local food around the hotel, the hotel rental price is relatively okay.

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Accommodation's Reply

20 Jun 2025

Dear Sir/Madam, Warm Greetings from Hotel Neo Gajah Mada Pontianak, Thank you for your review and attention. We are pleased to know that our hotel's location in the city center, close to the culinary area, and large parking area can provide comfort during your stay, both for business trips and with family. Regarding the condition of the parking building, we apologize for the inconvenience felt. We need to inform you that the parking building is not part of the hotel property, but we remain committed to continuing to coordinate with the parking building management so that its cleanliness and maintenance are maintained for the comfort of all guests. Input regarding the appearance of the bed sheets is also our concern, and we have conveyed it to the Housekeeping team for evaluation and improvement in the future. Hopefully on another occasion you will also have the opportunity to try our breakfast menu. Thank you also for your appreciation of the room price which is considered appropriate. Hopefully we can welcome you back on your next visit. Warm Regards, Exsan. General Manager

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PaulS

7.6

/10

Reviewed 3 week(s) ago

Have been here many times, this time it was not pleasant, not according to reservation. Asked for 1 big bed, got a double bed. The solution was to upgrade, so add 150.

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Accommodation's Reply

20 Jun 2025

Dear Mr. Paul S, Warm Greetings from Hotel Neo Gajah Mada Pontianak, Thank you for your loyalty in choosing Hotel Neo Gajah Mada Pontianak as a place to stay several times. We apologize for the inconvenience you experienced on your visit this time, especially regarding the incompatibility of the bed type received. We always strive to fulfill special requests from guests, including bed requests, according to availability upon arrival. In certain conditions, if the requested room type is not available, we offer an upgrade option as an alternative solution so that your comfort is maintained during your stay. Your input is highly appreciated and will be used as evaluation material for our team to improve the quality of service in the future. Hopefully we can welcome you back on your next visit with a more memorable experience. Warm Regards, Exsan. General Manager

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Anwar L.

Leisure

9.4

/10

Reviewed 4 week(s) ago

Service 👍👍 the hotel's location is in the culinary center. Awesome

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Accommodation's Reply

12 Jun 2025

Dear Mr. Anwar L, Warmest Greetings from Hotel Neo Gajah Mada Pontianak, Thank you for your positive review. We are very pleased to know that the services provided have met expectations and the location of our hotel in the culinary center of Pontianak city can provide comfort and convenience during your stay. Guest comfort and satisfaction are our priorities, and this appreciation is a motivation to continue providing the best service. Hopefully we can welcome you back on your next visit. Warm Regards, Exsan. General Manager

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Y***a

10.0

/10

Reviewed 4 week(s) ago

very comfortable and friendly...very good good service..clean and tidy..spacious too

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Accommodation's Reply

20 Jun 2025

Dear Sir/Madam, Warm Greetings from Hotel Neo Gajah Mada Pontianak, Thank you for your warm review. We are very pleased to know that you felt comfortable during your stay, and were satisfied with the friendly service, cleanliness, tidiness, and spaciousness of the room. Positive reviews like this mean a lot to us and are a motivation to continue to provide the best service at every opportunity. Hopefully we can welcome you back on your next visit. Warm Regards, Exsan. General Manager

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Masyhari F. A.

Business

9.7

/10

Reviewed 7 week(s) ago

Strategic hotel in Pontianak city. Close. To the airport. Access everywhere is very easy.

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1 people find it helpful

Accommodation's Reply

26 May 2025

Dear Mr. Masyhari F. A., Warm Greetings from Hotel Neo Gajah Mada Pontianak, Thank you for your positive review. We are pleased to know that our hotel's strategic location, close to the airport and easily accessible from various points in Pontianak city, provides comfort during your stay. Guest comfort and ease of mobility are one of our priorities in providing a pleasant stay experience. Hopefully we can welcome you back on your next visit. Warm Regards, Exsan. General Manager

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E***n

9.6

/10

Reviewed 7 week(s) ago

Everything is good and the service is great.

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Accommodation's Reply

26 May 2025

Dear Sir/Madam, Warmest Greetings from Hotel Neo Gajah Mada Pontianak, Thank you for your positive review. We are very pleased to know that the service and overall experience of staying at our hotel met your expectations. Feedback like this means a lot and motivates the entire team to continue providing the best service. Hopefully we can welcome you back on your next visit. Warm Regards, Exsan. General Manager

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Mohammad M. A. M.

Business

9.0

/10

Reviewed 7 week(s) ago

The atmosphere and place are really great

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1 people find it helpful

Accommodation's Reply

26 May 2025

Dear Mr. Mohammad M. A. M., Warm Greetings from Hotel Neo Gajah Mada Pontianak, Thank you for your positive review. We are pleased to know that the atmosphere and location of our hotel gave a pleasant impression during your stay. Reviews like this are the motivation for us to continue to maintain the comfort and quality of service. Hopefully we can welcome you back on your next visit. Warm Regards, Exsan. General Manager

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I***I

Business

10.0

/10

Reviewed 8 week(s) ago

Stayed 3 nights here, satisfying, starting from the flexibility of check in and check out, friendly staff, hotel environment, cleanliness of the hotel. The room is also good, for the type chosen, the size is quite large. The room is clean, the facilities in the room are also adequate, the bed is soft and clean. The bathroom, toilet are clean. Wifi is also free.

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Accommodation's Reply

19 May 2025

Dear Sir/Madam, Warm Greetings from Hotel Neo Gajah Mada Pontianak, Thank you for your complete and positive review. We are very pleased to know that your three-night stay with us was so satisfying, starting from the flexibility of check-in and check-out times, the friendliness of the staff, the cleanliness of the hotel environment, to the comfort of the room. Reviews of the room facilities, bed, bathroom, and good WiFi connection are motivations for us to continue to maintain the quality of service and facilities for the comfort of every guest. Hopefully we can welcome you back on your next visit. Warm Regards, Exsan. General Manager

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b***y

Leisure

8.4

/10

Reviewed 8 week(s) ago

Friendly staff, just a bit noisy. You can hear voices from the front, or people chatting.

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1 people find it helpful

Accommodation's Reply

19 May 2025

Dear Sir/Madam, Warm Greetings from Hotel Neo Gajah Mada Pontianak, Thank you for your review. We are happy to hear that the friendliness of our staff gave a positive impression during your stay. We also apologize for the inconvenience felt related to noise from outside the room. This input means a lot to us and will be used as evaluation material to improve guest comfort, including in terms of soundproofing. Hopefully we can welcome you back on your next visit. Warm Regards, Exsan. General Manager

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l***i

Business

8.2

/10

Reviewed 9 week(s) ago

Clean & comfortable hotel, close to city center, didn't try hotel food 👍

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Accommodation's Reply

19 May 2025

Dear Sir/Madam, Warmest Greetings from Hotel Neo Gajah Mada Pontianak, Thank you for your review. We are pleased to know that the cleanliness, comfort, and strategic location of the hotel provided a pleasant stay experience. Hopefully on your next visit you will have the opportunity to try the food served in our restaurant which is also one of our guests' favorites. Hopefully we can welcome you back on your next visit. Warmest Regards, Exsan. General Manager

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R***y

9.0

/10

Reviewed 9 week(s) ago

Clean and fragrant hotel, good service, in the middle of Pontianak city center. Parking is difficult to access, because it is separated from the building and when you want to leave the parking lot at dawn, the parking attendant is not ready.

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Accommodation's Reply

14 May 2025

Dear Sir/Madam, Warm Greetings from Hotel Neo Gajah Mada Pontianak, Thank you for your review and appreciation. We are pleased to know that the cleanliness, room aroma, service, and location of our hotel provide a pleasant stay experience. We apologize for the inconvenience related to parking access, especially during morning departures. This input is highly appreciated and we will follow up with the relevant parties for future improvements. As additional information, for guests who bring private vehicles, especially cars, we recommend informing the reception staff during check-in so that they can be given a parking access card. This will facilitate the process of getting in and out of vehicles independently through the tap system. Hopefully we can welcome you back on your next arrival. Warm Regards, Exsan. General Manager

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M***e

10.0

/10

Reviewed 9 week(s) ago

The hotel staff is friendly and very helpful with the check in and check out process.

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1 people find it helpful

Accommodation's Reply

14 May 2025

Dear Sir/Madam, Warmest Greetings from Hotel Neo Gajah Mada Pontianak, Thank you for your positive review. We are very pleased to know that the friendliness and assistance of our staff during the check-in and check-out process provided comfort for you. Sincere and efficient service is always our commitment in creating a pleasant stay experience. Hopefully we can welcome you back on your next visit. Warm Regards, Exsan. General Manager

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A***y

8.2

/10

Reviewed 9 week(s) ago

The location is quite strategic and easy to find. Ok for sleeping.

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Accommodation's Reply

09 May 2025

Dear Sir/Madam, Warm Greetings from Hotel Neo Gajah Mada Pontianak, Thank you for your review. We are pleased to know that our location is considered strategic and easy to reach, and can provide comfort for resting. Hopefully we can welcome you back on your next visit. Warm Regards, Exsan. General Manager

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J***h

Staycation

8.5

/10

Reviewed 10 week(s) ago

The food is delicious, not too many bars, only the eating utensils are a bit dirty, hotel service is ok.

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Accommodation's Reply

06 May 2025

Dear Sir/Madam, Warm Greetings from Hotel Neo Gajah Mada Pontianak, Thank you for your feedback and appreciation. Glad to know that you enjoyed the taste of the food and the service from our team. Regarding the variety of menus and the cleanliness of the dining utensils, we will immediately follow up on the feedback for future improvements. Hopefully we can welcome you back on your next visit. Warm Regards, Exsan. General Manager

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Benny N.

8.8

/10

Reviewed 11 week(s) ago

The location is just in the center of Pontianak city.

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Accommodation's Reply

28 Apr 2025

Dear Mr. Benny N, Warmest Greetings from Hotel Neo Gajah Mada Pontianak, Thank you for sharing your positive impression regarding our location. Being right in the center of Pontianak City indeed offers great convenience for accessing culinary destinations, shopping centers, and key business areas. We are delighted to know that this contributed to a pleasant stay. The team remains committed to providing an enjoyable experience for every guest at all times. We hope to welcome you again in Hotel Neo Gajah Mada Pontianak. Regards, Exsan General Manager

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Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.