Permata GuestBDoctor

The location is actually strategic, but when I arrived at the hotel, they said the room was full even though I had already paid in full. However, because there were several guests who were treated the same way, they ended up being given a room that was available for offline purchases. My suggestion is to improve sales through the application and coordinate with the agent so as not to disappoint guests who come. Frankly, as a guest, I feel like the hotel is shirking responsibility and ignoring this. Please feel sorry for guests from out of town, wanting to sleep where when they arrive, immediately confirmed that the room is full even though we have already paid in full. Please ask the staff to explain and provide a good solution for us when there are problems. It is not our problem with the application, but the hotel should be responsible with the application. After all, there are still empty rooms, why must they say the room is full. It is very disappointing for me during my transactions with Traveloka. I have never experienced an incident like this, and this is the first time I have experienced it. Please also discipline your hotel partners again, don't let them damage Traveloka's good and trusted image.