Imperial Hotel Tramontano

Just had a really great few days here. The location is perfect, the staff were friendly and helpful, the public areas were comfortable and clean and the pool area perfect for relaxing in. Our (seaview) room was spacious and had a huge balcony overlooking the gulf and the port and was perfect for people watching. It was also spotlessly clean and the housekeeping service was first class. There were USB (a&c) ports either side of the beds, ironing facilities and a humongous shower! But (there's always a but!) we were amazed at the absence of tea/coffee making facilities which is a hotel policy decision. We spend over 3 months a year in hotel accommodation ranging from B&B's to 5* hotels and this is the only place where this facility was not provided. (Not worth dropping a star for but worth remembering to bring a travel kettle in future!) That said, the breakfast was great and we managed to survive until then. Special thanks to the reception team who were genuinely interested in your day.

Everybody was very nice & hotel was very clean. Morning breakfest was great.

This was an amazing hotel! Beautiful ocean views, comfy bed, attentive staff, delicious breakfast buffet, awesome drinks on patio with sea view, super convenient location by restaurants, shops, marina, walking distance to anything you need. We can't wait to come back!!

The property was nice and convenient but there was construction in the room next to us that started early in the morning.

Extremely disappointed with room assigned to us. Booked room with garden view 4 months prior to arrival. Front desk staff took no interest in our arrival and both could not even manage a smile. Got our key, a map to the city and directions to the elevator. Nothing more. Elevator broke down on way to room and second elevator was already under repair. Arrived to our room to find a dark and dingy 10X10 space with a dilapidated pull out sofa bed, side table and TV. Doors opened to small patio that had very high walls on all sides, no garden view. Narrow set of stairs went up and around a corner to the bed and bath area. Not all all conducive to a five day stay. Hotel fully booked, only change option was to second room same as one assigned. No surprise that these are the last two rooms assigned to guests. Contacted manager and expressed displeasure. He was very non-commital and honestly could not have cared less. Immediately offered full refund (simple way to solve his problem). Here we are in Sorrento on a busy long Easter weekend with no accommodation. So much for customer service. We were coming to Sorrento after two weeks in Florence and Tuscany with 6 other hotel stays. Very satisfied with everyone. Clearly Tramontano is busy enough that customer service becomes secondary. We dragged our luggage across the street to La Favorita. What a refreshing change. La Favorita to the rescue. Exceptional service restored our faith. Thumbs down Tramontano!

The hotel is impressive. Our free breakfasts were amazing and the sea views are fantastic. The location is an excellent base for exploring Sorrento as well as taking a boat (there is a lift to the port) to the Amalfi coast gems.

Fabolous location and lovely hotel with close proximity to all the amazing restaurants and bars . Definitely recommended.

The Hotel does. of have Air Con. They charge in excess of $700 a night and the rooms do not have cooling. We had to keep the balcony door open the whole night only to be attacked by mosquitoes. The hotel only puts the AC on during the month of June and September. This is ridiculous considering it was quite warm. when we raised this with hotel management we were was told, it is what it is. Terrible. Turn the AC on for your guest. You charge above average rates for your room, that’s the least you can do. ImDo. of recommend.

This was one of the nicest hotels I have ever stayed at.

Old fashioned standards of hotel grandeur, wonderful service and delicious food.

What a view from this hotel! We enjoyed the breakfast in the morning and we were able to walk throughout the town easily. The gardens and view from the hotel were exceptional. I would recommend to friends and family.

The main floor of the property was very nice with beautiful views and lovely dining area overlooking the ocean. Nice outdoor bar. My complaint was with the room. Very simple room that was very outdated with no charm. Not too clean. We saw some of the other rooms were very nice. Would have liked a newer room but they wouldn’t move us. Staff very nice and helpful. No air conditioning. View from room not great. Very good location for walking around. Breakfast great. Sea view.

The hotel is example of excellence. Service at breakfast is exquisite. All food prepared for perfection. Location is the best. Walking distance to the center of Sorrento with all shops a souvenirs. Also, it's close to tours meeting points. Park around hotel full of the different flowers. Beautifull.

Loved it

Very nice hotel with a great view of the Naples Bay and Mount Vesuvius. Large comfortable room with patio. Patio had table chairs, small couch. Room was clean, bed comfortable. Buffet breakfast. Short walk to central Sorrento with shops and restaurants.

From the moment we arrived exhausted in the first evening to the moment we left, every member of staff was extremely polite and helpful. The hotel was well positioned for the town centre while being quiet and peaceful at the same time with gorgeous gardens to sit and relax in or take a dip in the pool. A true paradise hotel and one I’d be happy returning to time and time again.

The impressive and beautiful ocean view!

This is a beautiful hotel!! The VIEWS!!! Much history around it. Excellently maintained. The staff is pleasant. Francesca at the bar area is a wonderful person. She is amazing. She gave us a few recommendations. The breakfast is very nice, many options & attentive staff. I highly recommend this hotel!

The first thing to say about the Tramontano is that it has excellent, friendly staff who are so courteous, kind and helpful. We last stayed at the hotel eighteen years ago in room 101 which was large and had a wonderful view of the volcano and bay. This time it was a much smaller room 107 but with a similar view. There were only two, minor irritations: no tea/coffee making facilities and thin walls! That said, the stay was terrific and we would be pleased to stay there again in the future.

The staff and service were great. However, the pretty is dated and our floor had a leak in the ceiling and not what I would expect for the price I paid. Location is ideal relative to the town, on a waterfront cliff and property is manicured lovely.