Seascape Apartment

Clean and family oriented. Owner were very accommodating. I wouldn’t mind staying there again.

The property was extremely clean and neat. You are getting more than what you pay for. Fortunately after reading a negative review I decided to take a chance and stay at this property and I am so glad I did. Had I went with the review I would have missed out on a fabulous property. When I arrived it only took a minute or two to gain access to the property. I was greeted by Mr. Robin who explained the in's and out's and the security protocol. I was given a key for gate that was secure at all times. While I was waiting for Mr. Robin to complete my registration Ms.Carol entered the office and gave me a few tips about the island which was much appreciated. The room has all the comforts of home, full kitchen with utensils etc.,full bathroom and dining area. Mr. Robin and Ms. Carol treated me like I was family and I enjoyed my three day stay and I will be a returning guest in the near future.

I have never been so miserable in Negril. After a 13 hour flight, i arrived at the property to a locked gate. I called and called for the owner to let us in. She told us that Hotels.com had made no reservation for me to stay for 3 weeks. Eventually, she found the reservation, allocated us a room but said I'd have to transfer to another room in 4 days because the room was booked to a regular guest ! On day 3, she demanded that i moved to the second room and said that i had to cancel my plans for the day because it wasn't convenient for her for me to move the following day, as agreed previously. The second room was small, dark and smelt of damp. I complained that it was an inferior room and she erupted into a diatribe of shouting and swearing and then stropped away. Her husband and daughter apologised but she refused to discuss her unacceptable behaviour and foul language. I spent 2 hours trying to contact Hotels.com to complain and then 2 hours receiving a phone call to sort out allocating me another property. The owner of Seascape is rude, aggressive, dismissive and totally unprofessional. The property is rundown, under construction and nothing like any glossy photos depicted in their adverts.

No room for me when i arrived. Had to find another room at another property. Unbelievable .

Liked the studio apt and ability to cook. Staff were very helpful and accomodating when around.